Latest Reviews for Service and support page 1
Ordered by Newest FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
31st July, 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
30th July, 2020
Service and support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
28th July, 2020
Service and support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
Service and support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
24th July, 2020
Service and support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
Service and support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
22nd July, 2020
Service and support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
Service and support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
21st July, 2020
Service and support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
Service and support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
16th July, 2020
Service and support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
Service and support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
8th July, 2020
Service and support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
Service and support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
8th July, 2020
Service and support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
Service and support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
4th July, 2020
Service and support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
Service and support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
21st June, 2020
Service and support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
Service and support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
20th June, 2020
Service and support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
Service and support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
19th June, 2020
Service and support
Love it!
"New to spinning and the ordering process was easy. It helped me pick the right length."
Summerh84, USA. [Verified Buyer]
SILVER Member since May 2020
Service and support
Love it!
"New to spinning and the ordering process was easy. It helped me pick the right length."
Summerh84, USA. [Verified Buyer]
SILVER Member since May 2020
10th June, 2020
Service and support
Excellent service
"Very helpful, dug the last of their stock out of the warehouse for me and sent it immediately. Very happy :)"
Joshua_mainwaring, New Zealand. [Verified Buyer]
SILVER Member since Dec 2011
Service and support
Excellent service
"Very helpful, dug the last of their stock out of the warehouse for me and sent it immediately. Very happy :)"
Joshua_mainwaring, New Zealand. [Verified Buyer]
SILVER Member since Dec 2011
9th June, 2020
Service and support
Customer Service
"They were quick to respond over email with any questions I had. The package arrived nicely packaged and protected by bubble wrap."
Alliee.watsonn, USA. [Verified Buyer]
SILVER Member since Apr 2020
Service and support
Customer Service
"They were quick to respond over email with any questions I had. The package arrived nicely packaged and protected by bubble wrap."
Alliee.watsonn, USA. [Verified Buyer]
SILVER Member since Apr 2020
8th June, 2020
Service and support
Wonderful!
"Items came nicely packaged and in perfect shape! The parcel was a bit later than estimated, but I believe that was no fault of the company and heavily impacted by The Rona . (for reference I'm in the US and it took 4ish weeks to arrive vs the more common 2 weeks for other US citizens in the past.)"
Ewederquist, USA. [Verified Buyer]
SILVER Member since May 2020
Service and support
Wonderful!
"Items came nicely packaged and in perfect shape! The parcel was a bit later than estimated, but I believe that was no fault of the company and heavily impacted by The Rona . (for reference I'm in the US and it took 4ish weeks to arrive vs the more common 2 weeks for other US citizens in the past.)"
Ewederquist, USA. [Verified Buyer]
SILVER Member since May 2020
8th June, 2020
Service and support
Great
"Love these colors"
Blakroze1, USA. [Verified Buyer]
SILVER Member since Jul 2019
Service and support
Great
"Love these colors"
Blakroze1, USA. [Verified Buyer]
SILVER Member since Jul 2019
6th June, 2020
Service and support
Great service and fast delivery
"Thanks HOP, I love my new cone poi, I bought 2 colours to mix and gave the other to a friend, they love them too! Thanks once again for your wonderful service and fast delivery...awesome range too :)"
Caroline_hammond, Australia. [Verified Buyer]
SILVER Member since Jan 2010
Service and support
Great service and fast delivery
"Thanks HOP, I love my new cone poi, I bought 2 colours to mix and gave the other to a friend, they love them too! Thanks once again for your wonderful service and fast delivery...awesome range too :)"
Caroline_hammond, Australia. [Verified Buyer]
SILVER Member since Jan 2010
5th June, 2020
Service and support
Uh oh! Where is it?
"My order was delayed due to COVID issues. I was so worried it was lost forever and I would have to jump through hoops to get it replaced. Sam with customer service was great. He responded quickly and kept in touch while I waited anxiously. It ended up arriving without issue, but I was confident it would have been resolved if there were any."
Lisa, USA. [Verified Buyer]
SILVER Member since Feb 2020
Service and support
Uh oh! Where is it?
"My order was delayed due to COVID issues. I was so worried it was lost forever and I would have to jump through hoops to get it replaced. Sam with customer service was great. He responded quickly and kept in touch while I waited anxiously. It ended up arriving without issue, but I was confident it would have been resolved if there were any."
Lisa, USA. [Verified Buyer]
SILVER Member since Feb 2020
5th June, 2020
Service and support
Reliable, fast and great products!
"I ve been purchasing high quality circus gear from Home of Poi for almost ten years. I ve ordered hundreds of items and the service and quality have always been excellent. Shipping is fast and easy to track. I highly recommend Home of Poi!"
Theaker__von_ziarno, Australia. [Verified Buyer]
PLATINUM Member since Nov 2008
Service and support
Reliable, fast and great products!
"I ve been purchasing high quality circus gear from Home of Poi for almost ten years. I ve ordered hundreds of items and the service and quality have always been excellent. Shipping is fast and easy to track. I highly recommend Home of Poi!"
Theaker__von_ziarno, Australia. [Verified Buyer]
PLATINUM Member since Nov 2008
5th June, 2020
Service and support
Amazing service and product
"I got the Levi wand and some poi balls. Levi wand is perfect for beginners and giving it a whirl for the first time in day time fun! And the more weighted poi with pod handles are wonderful for gaining more control and advancing into poi further. Love them both. But what I love even more is the service! My shipment was lost during covid 19 pandemic shutdown and they not only had great communication but immediately sent me another set no questions asked! Great company , so far very impressed!"
Annajoycorson, USA. [Verified Buyer]
SILVER Member since Mar 2020
Service and support
Amazing service and product
"I got the Levi wand and some poi balls. Levi wand is perfect for beginners and giving it a whirl for the first time in day time fun! And the more weighted poi with pod handles are wonderful for gaining more control and advancing into poi further. Love them both. But what I love even more is the service! My shipment was lost during covid 19 pandemic shutdown and they not only had great communication but immediately sent me another set no questions asked! Great company , so far very impressed!"
Annajoycorson, USA. [Verified Buyer]
SILVER Member since Mar 2020
5th May, 2020
Service and support
Home of poi
"I buy 98 of my props from here and love it! Great props and amazing resources for the experienced flow artist to the beginner!"
Nikkiarmstrong, USA. [Verified Buyer]
SILVER Member since Jan 2020
Service and support
Home of poi
"I buy 98 of my props from here and love it! Great props and amazing resources for the experienced flow artist to the beginner!"
Nikkiarmstrong, USA. [Verified Buyer]
SILVER Member since Jan 2020
28th April, 2020
Service and support
poi handles great!
"Received our 2 sets of poi handles, easy (ish) to install, and they feel great!! =D"
Stephaniedchu, USA. [Verified Buyer]
SILVER Member since May 2018
Service and support
poi handles great!
"Received our 2 sets of poi handles, easy (ish) to install, and they feel great!! =D"
Stephaniedchu, USA. [Verified Buyer]
SILVER Member since May 2018
28th April, 2020
Service and support
Very Happy
"Product came as described. I m so happy. Even when I had gotten impatient waiting for delivery they emailed back ASAP to let me know it was on the way. Love the sticks and service"
Jbelsanti, USA. [Verified Buyer]
BRONZE Member since Mar 2020
Service and support
Very Happy
"Product came as described. I m so happy. Even when I had gotten impatient waiting for delivery they emailed back ASAP to let me know it was on the way. Love the sticks and service"
Jbelsanti, USA. [Verified Buyer]
BRONZE Member since Mar 2020
26th April, 2020
Service and support
Excellent seller
"Good quality"
Lucas, USA. [Verified Buyer]
BRONZE Member since Mar 2020
Service and support
Excellent seller
"Good quality"
Lucas, USA. [Verified Buyer]
BRONZE Member since Mar 2020
21st April, 2020
Service and support
About purchasing from the website
"Great comunication with the client, the package came relatively quickly to the ather side of the world (israel..). I will surely buy again from them"
Shapirash, Israel. [Verified Buyer]
SILVER Member since Mar 2020
Service and support
About purchasing from the website
"Great comunication with the client, the package came relatively quickly to the ather side of the world (israel..). I will surely buy again from them"
Shapirash, Israel. [Verified Buyer]
SILVER Member since Mar 2020
15th April, 2020
Service and support
Half inch Kevlar fire wicking
"Hey just wanted to say very happy with the purchase I've made two sets of poi and a fire whip out of the wicking all of which have performed phenomenally and every bit as well as expected Sincerely Fox Rox Inc"
Clay430m, USA. [Verified Buyer]
SILVER Member since Mar 2020
Service and support
Half inch Kevlar fire wicking
"Hey just wanted to say very happy with the purchase I've made two sets of poi and a fire whip out of the wicking all of which have performed phenomenally and every bit as well as expected Sincerely Fox Rox Inc"
Clay430m, USA. [Verified Buyer]
SILVER Member since Mar 2020
11th April, 2020
Service and support
Always happy
"There's no other feeling greater than hop mail call Every time i am glad to find my goods in a good shape. Perfectly wrapped to not be dammaged and trust me they come a loooong way to me hehe Always happy to see the quality and all the dedication that the crew are putting together within every pack. Thank you"
Diana.stoica99, Romania. [Verified Buyer]
BRONZE Member since Oct 2017
Service and support
Always happy
"There's no other feeling greater than hop mail call Every time i am glad to find my goods in a good shape. Perfectly wrapped to not be dammaged and trust me they come a loooong way to me hehe Always happy to see the quality and all the dedication that the crew are putting together within every pack. Thank you"
Diana.stoica99, Romania. [Verified Buyer]
BRONZE Member since Oct 2017
9th April, 2020
Service and support
clubs ,cigar boxes,diablo, devil sticks CONTACT BALL
"I have always wanted to work with juggling kit your apparatus resources and teaching material are brilliant thank you very much."
Carl.sterba, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2020
Service and support
clubs ,cigar boxes,diablo, devil sticks CONTACT BALL
"I have always wanted to work with juggling kit your apparatus resources and teaching material are brilliant thank you very much."
Carl.sterba, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2020
7th April, 2020
Service and support
Great Service
"bought LED Levitation Stick and had great service from you, Stick is fab just need to master it now."
Rz500lc, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2019
Service and support
Great Service
"bought LED Levitation Stick and had great service from you, Stick is fab just need to master it now."
Rz500lc, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2019
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