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20th November, 2021 Service & support Extremely disappointed. "Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all." Jessp, Australia. [Verified Buyer] SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
2nd October, 2015 Service & support Ninja V4 poi "I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these." Michael, USA. [Verified Buyer] SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at firstname.lastname@example.org for assistance."
14th September, 2015 Service & support Disappoint "I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)" Duaa, United Kingdom. [Verified Buyer] BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
4th September, 2015 Service & support Wrong poi "I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately" Dhandjh, USA. [Verified Buyer] SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."