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11th October, 2023 Service and support Slow response time "I wasn't getting any updates on my parcel for a week so attempted contact on several social media platforms. It took nearly a week to hear anything back but once they responded they were very kind and helpful." Cfarkas95, USA. [Verified Buyer] BRONZE Member since Sep 2023
Reply from Home of Poi: "The order was shipped within 24 hrs the tracking number was sent through email."
14th December, 2018 Service and support Shipping "Received order in great condition but a cautionary note that it does take at least 5 weeks to get to Canada. Hard to do last minute shopping. The items were a gift so cant wait to see her use them." Leekimausten, Canada. [Verified Buyer] SILVER Member since Nov 2018
13th January, 2017 Service and support Diabolo "Great products. My boys have loved their triple-bearing diabolos and have got lots of use out of them. They are learning new tricks every day. Better than playing on the Ipad that's for sure!" Diabolo Brothers, New Zealand. [Verified Buyer] SILVER Member since Dec 2016
1st November, 2016 Service and support Postage "Order showed up a few days after the latest time quoted which meant I didn t have it for the event I bought the flow crystals for." Stew Minhinnett, Australia. [Verified Buyer] GOLD Member since Dec 2011
16th January, 2016 Service and support Love these! But the video said swivels are sent on every set. "I absolutely love these poi. My first contact set ever. Only thing is I thought I was getting a set with swivels in the ball handle as shown in the video. It forced me to learn tangles which feel way better. Also these poi feel SOLID while spinning. If you maintain momentum they feel like clubs. Tosses feel good." Dylan, USA. [Verified Buyer] BRONZE Member since Sep 2015
18th September, 2015 Service and support OK BUT "The service was good, delivery quick but the product was a little underwhelming. It was intended to be used as juggling balls, maybe this isn't the right product." Joneswayn, Australia. [Verified Buyer] BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted in regards to this review and we are now working through what the issues are and how to resolve and help the customer."
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
7th August, 2015 Service and support 7 color single poi strobe problem "I ordered 7 color poi that strobe, fade, and change colors. one of them works fine, the other one stopped working after 2 days. I don't know why it wont turn on. the other one works good. so I am only 50% satisfied with my order." Kenneth, USA. [Verified Buyer] SILVER Member since Jul 2015
2nd July, 2008 Service and support Service and Support "Considering this was my first time ordering anything online... and i mean ANYTHING i would have to say that HoP did do a good job responding to my questions online. I would also like to add in that it was good to see that someone was willing to stand behind their products as well as HoP did. thank you and i'm in the middle of making my second order. keep up the good work" Tyler Clark, Canada. [Verified Buyer] SILVER Member since Feb 2007
29th December, 2007 Service and support Service and Support. "Although i've hered the word 'support' i'm not quite sure where to find it? i have a few trouble shootings which would be nice to iron out and ask advice on!? The delivery was ok less then 2 weeks; although i was so excited about getting my bits it felt like an eternity!!!" Lg, United Kingdom. [Verified Buyer] BRONZE Member since Dec 2007
7th November, 2006 Service and support Delivery OK "Not as quick as some of the online reviews suggested but the stuff arrived in good condition eventually (just over a couple of weeks)" Anonymous, United Kingdom. [Verified Anonymous Buyer] BRONZE Member since Oct 2006
10th January, 2006 Service and support Very expensive toll and shipping "I ordered a fire staff and the first shock came when I saw the enormous shipping costs (for shipping into Germany) which were nearly as high as the price of the staff. The second shock came when the parcel finally arrived two weeks later: additional toll and import tax (about 70 of the shipping costs) which I didn't know about before. Never again will I order something here again. Sorry I don't want to bash your shop (which is really fine!) but the extra costs are just to high for me. The quality of the staff is excellent though. Home of Poi: We are very sorry that this customer did not understand our order confirmation page. Customer was informed of courier shipping costs and that tax/duty would be payable and they agreed to pay these and confirmed order. Link to Germany's import rules were also provided. Quoted shipping cost was more expensive than normal because of the extra long length of the parcel (being a fire staff) .]" Tobias Wenzel, Germany. [Verified Buyer] BRONZE Member since Dec 2005