Low Rated Reviews for Service and support page 16
Ordered by Lowest Rating FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
20th March, 2018
Service and support
Best props available
"I have been a flow artist for about 5 years now. I know many people that make their own however, all of my props have come from H.O.P. I have shopped for parts to build my own and it is still more cost effective to purchase here. I've never had a prop malfunction or wear out in less than 2 years. Quality, cost and a replacement gaurantee (I've never had to use) makes Home of Poi the only online shop worth considering."
Akamu Ipo'honua, USA. [Verified Buyer]
SILVER Member since Aug 2015
Service and support
Best props available
"I have been a flow artist for about 5 years now. I know many people that make their own however, all of my props have come from H.O.P. I have shopped for parts to build my own and it is still more cost effective to purchase here. I've never had a prop malfunction or wear out in less than 2 years. Quality, cost and a replacement gaurantee (I've never had to use) makes Home of Poi the only online shop worth considering."
Akamu Ipo'honua, USA. [Verified Buyer]
SILVER Member since Aug 2015
16th March, 2018
Service and support
Fantastic service, the best products in poi and a friendly team!
"Love this place - great poi of all the styles you can imagine. Each well made. I got fantastic flag poi and lots of practice poi. You can even go to the warehouse and buy them - handy on a 3 week trip to New Zealand. Malcolm is one in a million! :)"
Francesca, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2018
Service and support
Fantastic service, the best products in poi and a friendly team!
"Love this place - great poi of all the styles you can imagine. Each well made. I got fantastic flag poi and lots of practice poi. You can even go to the warehouse and buy them - handy on a 3 week trip to New Zealand. Malcolm is one in a million! :)"
Francesca, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2018
16th March, 2018
Service and support
Good service
"My questions were all answered promptly and thoroughly."
Sean Baker, USA. [Verified Buyer]
SILVER Member since Feb 2018
Service and support
Good service
"My questions were all answered promptly and thoroughly."
Sean Baker, USA. [Verified Buyer]
SILVER Member since Feb 2018
16th March, 2018
Service and support
Amazing
"Super kind and extremely helpful"
Michael Eidson, USA. [Verified Buyer]
SILVER Member since Dec 2017
Service and support
Amazing
"Super kind and extremely helpful"
Michael Eidson, USA. [Verified Buyer]
SILVER Member since Dec 2017
13th March, 2018
Service and support
Best quality
"I'm glad to be a customer of Home Of Poi, they always deliver with quality service with their shipping ALWAYS being on point along with the flow toys:) This is definitely the shop i recommend to people because i know that they don't let down or even come close with the way they do things.. Anyways, thank you HOP, this customer won't be going anywhere. Stay up, Stay flowing♡"
Giovanni Flores, USA. [Verified Buyer]
SILVER Member since Aug 2016
Service and support
Best quality
"I'm glad to be a customer of Home Of Poi, they always deliver with quality service with their shipping ALWAYS being on point along with the flow toys:) This is definitely the shop i recommend to people because i know that they don't let down or even come close with the way they do things.. Anyways, thank you HOP, this customer won't be going anywhere. Stay up, Stay flowing♡"
Giovanni Flores, USA. [Verified Buyer]
SILVER Member since Aug 2016
12th March, 2018
Service and support
Great product, great service
"I've ordered Poi for my boys a few times. The products received were always as advertised, great quality, great price and delivered on time."
Carol Migliore, USA. [Verified Buyer]
SILVER Member since Dec 2014
Service and support
Great product, great service
"I've ordered Poi for my boys a few times. The products received were always as advertised, great quality, great price and delivered on time."
Carol Migliore, USA. [Verified Buyer]
SILVER Member since Dec 2014
12th March, 2018
Service and support
best quality and best treatment
"my doughter enjoyes her diabolovery much. the first one didnt arrive and home of poi imiddiatly send another one instead!"
Sharon Tourel, Israel. [Verified Buyer]
BRONZE Member since Dec 2017
Service and support
best quality and best treatment
"my doughter enjoyes her diabolovery much. the first one didnt arrive and home of poi imiddiatly send another one instead!"
Sharon Tourel, Israel. [Verified Buyer]
BRONZE Member since Dec 2017
2nd March, 2018
Service and support
Great service people!
"I messed up my address on the ordering process and they were quick to help. They shipped me out a new one to the right address right away! Thanks!"
Brian Reichner, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Great service people!
"I messed up my address on the ordering process and they were quick to help. They shipped me out a new one to the right address right away! Thanks!"
Brian Reichner, USA. [Verified Buyer]
BRONZE Member since Jan 2018
2nd March, 2018
Service and support
Great fast service
"Delivery arrived far earlier than expected. Online service was easy to deal with. I really love Home of Poi and prefer them for all of my related needs."
Justin Schaefer, Canada. [Verified Buyer]
SILVER Member since Feb 2011
Service and support
Great fast service
"Delivery arrived far earlier than expected. Online service was easy to deal with. I really love Home of Poi and prefer them for all of my related needs."
Justin Schaefer, Canada. [Verified Buyer]
SILVER Member since Feb 2011
28th February, 2018
Service and support
Onnnnn Fleek
"This type of customer service is hard to find! Each step of the way was guided and easy to follow. I m amazed by the resources provided by this company, simply for the customer s safety and benefit. Even the shipping was quick! If this is the common way y all do business, I might just have to tell my friends These materials are hard to find in the US, so I m glad I found your website."
Ginny Henderson, USA. [Verified Buyer]
BRONZE Member since Feb 2018
Service and support
Onnnnn Fleek
"This type of customer service is hard to find! Each step of the way was guided and easy to follow. I m amazed by the resources provided by this company, simply for the customer s safety and benefit. Even the shipping was quick! If this is the common way y all do business, I might just have to tell my friends These materials are hard to find in the US, so I m glad I found your website."
Ginny Henderson, USA. [Verified Buyer]
BRONZE Member since Feb 2018
28th February, 2018
Service and support
I'll be back
"The product is as good or better than expected. Shipping to the U.S. took about a week and a half, but that seems very reasonable for where they're at. The company seems very honest and I'll be ordering more from here!"
J.b., USA. [Verified Buyer]
BRONZE Member since Feb 2018
Service and support
I'll be back
"The product is as good or better than expected. Shipping to the U.S. took about a week and a half, but that seems very reasonable for where they're at. The company seems very honest and I'll be ordering more from here!"
J.b., USA. [Verified Buyer]
BRONZE Member since Feb 2018
27th February, 2018
Service and support
Comprar en Home of Poi es un placer
"Siempre es un placer comprar en Home of Poi. El material de todos sus art culos es muy bueno, se vuelcan totalmente en ayudar al comprador, la comunicaci n con ellos es muy f cil, r pida, y humana a la par que muy profesional. He comprado varias veces con ellos y lo seguir haciendo. Muchas gracias! :)"
La Nariz Roja, Spain. [Verified Buyer]
GOLD Member since Nov 2015
Service and support
Comprar en Home of Poi es un placer
"Siempre es un placer comprar en Home of Poi. El material de todos sus art culos es muy bueno, se vuelcan totalmente en ayudar al comprador, la comunicaci n con ellos es muy f cil, r pida, y humana a la par que muy profesional. He comprado varias veces con ellos y lo seguir haciendo. Muchas gracias! :)"
La Nariz Roja, Spain. [Verified Buyer]
GOLD Member since Nov 2015
21st February, 2018
Service and support
Fast reply and great answers!
"Thank you so much for clearing my doubts so fast :) I appreciate the service and I look forward to purchasing more!"
Melody, Singapore. [Verified Buyer]
SILVER Member since Jan 2018
Service and support
Fast reply and great answers!
"Thank you so much for clearing my doubts so fast :) I appreciate the service and I look forward to purchasing more!"
Melody, Singapore. [Verified Buyer]
SILVER Member since Jan 2018
16th February, 2018
Service and support
Amazing Service!
"5 STARS! Cannot speak more highly of the customer service I received with this order - unfortunately the postman lost my products, and Home of Poi were straight onto it! Replying to every email promptly, and re-sent my products with no hesitation. I am super grateful to have received my new juggling clubs this morning :) A weekend full of playtime and learning ahead for this little pixie! Thank you Home of Poi, you've made my day!"
Lucie Mitchell, Australia. [Verified Buyer]
SILVER Member since Feb 2010
Service and support
Amazing Service!
"5 STARS! Cannot speak more highly of the customer service I received with this order - unfortunately the postman lost my products, and Home of Poi were straight onto it! Replying to every email promptly, and re-sent my products with no hesitation. I am super grateful to have received my new juggling clubs this morning :) A weekend full of playtime and learning ahead for this little pixie! Thank you Home of Poi, you've made my day!"
Lucie Mitchell, Australia. [Verified Buyer]
SILVER Member since Feb 2010
14th February, 2018
Service and support
Fast service !
"Was so happy with my products. They came within the week and I had made my new fire snakes within the day, and spinning that night. Will definitely buy from here again."
Bronagh Oneill, New Zealand. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Fast service !
"Was so happy with my products. They came within the week and I had made my new fire snakes within the day, and spinning that night. Will definitely buy from here again."
Bronagh Oneill, New Zealand. [Verified Buyer]
BRONZE Member since Jan 2018
11th February, 2018
Service and support
Lost order
"My order got lost in the mail. I probably gave Home of Poi Ltd an incomplete address but they shipped out a replacement right away without a hassle what so ever and my order finally arrived and we are so happy. Would definitely recommend doing business with this Company. Thank You Home of POI"
Susan/ellie Reiley, USA. [Verified Buyer]
BRONZE Member since Dec 2017
Service and support
Lost order
"My order got lost in the mail. I probably gave Home of Poi Ltd an incomplete address but they shipped out a replacement right away without a hassle what so ever and my order finally arrived and we are so happy. Would definitely recommend doing business with this Company. Thank You Home of POI"
Susan/ellie Reiley, USA. [Verified Buyer]
BRONZE Member since Dec 2017
8th February, 2018
Service and support
Only have good interactions
"Whether it be a simple question or needing help repairing a prop, Home of Poi are always there to guide you with a straightforward answer. They always have replied quickly to me and I recommend them all of the time especially as I live in New Zealand where they are based from. You also get discounts vouchers added to your account automatically when you make purchases.. so good Thanks for everything Home of Poi!"
Michael Todd, New Zealand. [Verified Buyer]
GOLD Member since Jun 2015
Service and support
Only have good interactions
"Whether it be a simple question or needing help repairing a prop, Home of Poi are always there to guide you with a straightforward answer. They always have replied quickly to me and I recommend them all of the time especially as I live in New Zealand where they are based from. You also get discounts vouchers added to your account automatically when you make purchases.. so good Thanks for everything Home of Poi!"
Michael Todd, New Zealand. [Verified Buyer]
GOLD Member since Jun 2015
31st January, 2018
Service and support
Very happy
"Fantastic price and great fun to use!"
Lisa Rose, United Kingdom. [Verified Buyer]
SILVER Member since Jul 2011
Service and support
Very happy
"Fantastic price and great fun to use!"
Lisa Rose, United Kingdom. [Verified Buyer]
SILVER Member since Jul 2011
31st January, 2018
Service and support
Good Company
"Very good prices, products quality and costumer service"
Maxime Roussey, New Zealand. [Verified Buyer]
SILVER Member since Dec 2017
Service and support
Good Company
"Very good prices, products quality and costumer service"
Maxime Roussey, New Zealand. [Verified Buyer]
SILVER Member since Dec 2017
30th January, 2018
Service and support
addition to order
"this was easy as can be. I sent an email stating I wanted to add an item to my order, and it was taken care of right away...without a lot of hassle."
Darryl Cass, USA. [Verified Buyer]
SILVER Member since Jan 2012
Service and support
addition to order
"this was easy as can be. I sent an email stating I wanted to add an item to my order, and it was taken care of right away...without a lot of hassle."
Darryl Cass, USA. [Verified Buyer]
SILVER Member since Jan 2012
30th January, 2018
Service and support
Suprised and delighted
"HIA ALL JUST GOT MY NINJAS A WHILE AGO. I HAVE NEVER BEEN INFORMED IN ANY OTHER SHOP LIKE WITH HOP BEFORE. FULL DETAILS, ALL IMPORTANT INFORMATION AND RULES SERVED IN A NICE WAY. ALL FROM WEBSITE, EMAILS,CUSTOMER SERVICE TO PRODUCTS ITSELF ARE GREAT. WE NEED MORE OF THESE PEOPLE AROUND IN ALL BRANCHES OF SERVICES IN BUSSINES. THANKS FOR ALL YOUR HELP. RECOMENDED WITH ***** PLUS *"
Mateusz Szyszka, United Kingdom. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Suprised and delighted
"HIA ALL JUST GOT MY NINJAS A WHILE AGO. I HAVE NEVER BEEN INFORMED IN ANY OTHER SHOP LIKE WITH HOP BEFORE. FULL DETAILS, ALL IMPORTANT INFORMATION AND RULES SERVED IN A NICE WAY. ALL FROM WEBSITE, EMAILS,CUSTOMER SERVICE TO PRODUCTS ITSELF ARE GREAT. WE NEED MORE OF THESE PEOPLE AROUND IN ALL BRANCHES OF SERVICES IN BUSSINES. THANKS FOR ALL YOUR HELP. RECOMENDED WITH ***** PLUS *"
Mateusz Szyszka, United Kingdom. [Verified Buyer]
BRONZE Member since Jan 2018
29th January, 2018
Service and support
Prompt response!!
"The support and service department replied my enquiry immediately. There are really helpful!"
Mung Ping Tan, Malaysia. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Prompt response!!
"The support and service department replied my enquiry immediately. There are really helpful!"
Mung Ping Tan, Malaysia. [Verified Buyer]
BRONZE Member since Jan 2018
28th January, 2018
Service and support
Great Service
"I order products from this site for my son all the time. He loves his gifts and I appreciate everything being great so far. The shipping takes a while but what do you expect. He lives in Virginia, USA and you are in New Zealand. Thank you for everything you do. My son enjoys your site and your products. Thank you for giving me the tools to help him become a great performer."
Michelle Copeland, USA. [Verified Buyer]
SILVER Member since Dec 2016
Service and support
Great Service
"I order products from this site for my son all the time. He loves his gifts and I appreciate everything being great so far. The shipping takes a while but what do you expect. He lives in Virginia, USA and you are in New Zealand. Thank you for everything you do. My son enjoys your site and your products. Thank you for giving me the tools to help him become a great performer."
Michelle Copeland, USA. [Verified Buyer]
SILVER Member since Dec 2016
28th January, 2018
Service and support
Excellent customer service
"Home of Poi offer amazing, hassle free customer service and have always been quick to respond if I have any issues. Keep up the good work :)"
Callum Luke, Australia. [Verified Buyer]
SILVER Member since Apr 2017
Service and support
Excellent customer service
"Home of Poi offer amazing, hassle free customer service and have always been quick to respond if I have any issues. Keep up the good work :)"
Callum Luke, Australia. [Verified Buyer]
SILVER Member since Apr 2017
27th January, 2018
Service and support
Amazing
"Everything was outstanding. It was all as pictured and described. The process was fast and easy. The hardest part was waiting for the poi to arrive."
M, USA. [Verified Buyer]
SILVER Member since Jan 2018
Service and support
Amazing
"Everything was outstanding. It was all as pictured and described. The process was fast and easy. The hardest part was waiting for the poi to arrive."
M, USA. [Verified Buyer]
SILVER Member since Jan 2018
27th January, 2018
Service and support
Home of Poi
"I always have an excellent experience with HOME OF POI. Customer service is very helpful, and always get what I need done, DONE! :) HappyCustomer"
Chase Brinkman, USA. [Verified Buyer]
SILVER Member since Jun 2017
Service and support
Home of Poi
"I always have an excellent experience with HOME OF POI. Customer service is very helpful, and always get what I need done, DONE! :) HappyCustomer"
Chase Brinkman, USA. [Verified Buyer]
SILVER Member since Jun 2017
26th January, 2018
Service and support
Great
"Everything I ordered came in a about 1.5-2 weeks. This is not bad at all since i live in the United States and the company is based out of New Zealand. I did not choose the tracking method so I had no idea when it would come but it did come faster than expected. Everything was packaged perfectly and the package was handled with care. I am pleased"
Charlie, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Great
"Everything I ordered came in a about 1.5-2 weeks. This is not bad at all since i live in the United States and the company is based out of New Zealand. I did not choose the tracking method so I had no idea when it would come but it did come faster than expected. Everything was packaged perfectly and the package was handled with care. I am pleased"
Charlie, USA. [Verified Buyer]
BRONZE Member since Jan 2018
18th January, 2018
Service and support
excited super happy customer
"Hi my name is Timothy Adams I'm excited to share with you that I'm working on a new form in which to present the flow of the nunchucks hints why I purchased the items in my order though I haven't perfected the new method I'm confident that it will bring a new aww inspiring form with the chucks I'm also thrilled to have been introduced to your company an I have found that the art is not well known where I live so I have taken the opportunity to educate the people around me in doing so I have found the majority of people are intrigued in learning more about it can't wait to dive further into the art an will be sending pictures as son as I perfected my new method till next time y'all be safe."
Timothy Adams, USA. [Verified Buyer]
SILVER Member since Aug 2017
Service and support
excited super happy customer
"Hi my name is Timothy Adams I'm excited to share with you that I'm working on a new form in which to present the flow of the nunchucks hints why I purchased the items in my order though I haven't perfected the new method I'm confident that it will bring a new aww inspiring form with the chucks I'm also thrilled to have been introduced to your company an I have found that the art is not well known where I live so I have taken the opportunity to educate the people around me in doing so I have found the majority of people are intrigued in learning more about it can't wait to dive further into the art an will be sending pictures as son as I perfected my new method till next time y'all be safe."
Timothy Adams, USA. [Verified Buyer]
SILVER Member since Aug 2017
17th January, 2018
Service and support
Awesome experience for first time customer!
"My poi showed up right on time, as well as receiving the user guide and recourse that were sent to me, I was very impressed by the delivery and support in how to use my very first set of poi!! Much love flowers!"
Cierra Pedone, USA. [Verified Buyer]
SILVER Member since Dec 2017
Service and support
Awesome experience for first time customer!
"My poi showed up right on time, as well as receiving the user guide and recourse that were sent to me, I was very impressed by the delivery and support in how to use my very first set of poi!! Much love flowers!"
Cierra Pedone, USA. [Verified Buyer]
SILVER Member since Dec 2017
16th January, 2018
Service and support
Good products, great service!
"I ordered juggling balls and frisbee from South Africa as gifts for my New Zealand nephews - the order process was simple and at every stage I was kept well informed of the status of my order. The goods were delivered promptly to rave reviews. I will definitely use this supplier again and recommend them to family and friends."
Karen Fish, New Zealand. [Verified Buyer]
BRONZE Member since Dec 2017
Service and support
Good products, great service!
"I ordered juggling balls and frisbee from South Africa as gifts for my New Zealand nephews - the order process was simple and at every stage I was kept well informed of the status of my order. The goods were delivered promptly to rave reviews. I will definitely use this supplier again and recommend them to family and friends."
Karen Fish, New Zealand. [Verified Buyer]
BRONZE Member since Dec 2017
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