1 Star Reviews
Currently only showing 1 Star reviewsNewest FirstHighest Rating FirstLowest Rating First
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16th April, 2024
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
3rd October, 2022
disappointed
"I ordered a pair of bubble pois 16, the pois were amazing at first but i'm dissatisfied because with one poi i could never make it work through the app with bluetooth, so couldn't change modes while using them (reason for buying this model of pois). the same poi that the bluetooth never worked while i was using them, it came out rolling, I spend a lot of money and i was expecting that the warranty worked , i get tired of sending messages explaining the situation, and they reply sending solutions for fixing the poi bymyself, avoiding what i said about the bluetooth. i was eligible to use the warranty, but couldnt make use of it."
Vickymoreno647, New Zealand. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "We have changed the process and sent a replacement to the customer"
disappointed
"I ordered a pair of bubble pois 16, the pois were amazing at first but i'm dissatisfied because with one poi i could never make it work through the app with bluetooth, so couldn't change modes while using them (reason for buying this model of pois). the same poi that the bluetooth never worked while i was using them, it came out rolling, I spend a lot of money and i was expecting that the warranty worked , i get tired of sending messages explaining the situation, and they reply sending solutions for fixing the poi bymyself, avoiding what i said about the bluetooth. i was eligible to use the warranty, but couldnt make use of it."
Vickymoreno647, New Zealand. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "We have changed the process and sent a replacement to the customer"
20th November, 2021
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
9th June, 2020
Dragon staff brackets and wicks
"The V1 design and product is easier to put together and less hassle keeping all the parts together. You have to clamp on the ends yourself and the alan wrench screws are so small i feel like its gonna fall apart even though its snug. Spending over 150 for ends i have to actually work on for a hour just to use is wack.."
Dylan, USA. [Verified Buyer]
SILVER Member since Jun 2015
Dragon staff brackets and wicks
"The V1 design and product is easier to put together and less hassle keeping all the parts together. You have to clamp on the ends yourself and the alan wrench screws are so small i feel like its gonna fall apart even though its snug. Spending over 150 for ends i have to actually work on for a hour just to use is wack.."
Dylan, USA. [Verified Buyer]
SILVER Member since Jun 2015
24th January, 2020
Only one lighting setting, dissapointed
"After having owned a jailhouse homeofpoi before, which I wore out, I was Super disappointed upon delivery to realize this product had only one lighting setting - a constantly changing gradiant of colours. I thought this will be like the previous product, with the ability to choose a steady colour."
Hebeldan, Israel. [Verified Buyer]
SILVER Member since Dec 2019
Reply from Home of Poi: "We also sell a multi-function juggling ball that has the options as described. Unfortunately, they look very similar from the outside to the basic poi ones you purchased. I will contact you to get the other type sent."
Only one lighting setting, dissapointed
"After having owned a jailhouse homeofpoi before, which I wore out, I was Super disappointed upon delivery to realize this product had only one lighting setting - a constantly changing gradiant of colours. I thought this will be like the previous product, with the ability to choose a steady colour."
Hebeldan, Israel. [Verified Buyer]
SILVER Member since Dec 2019
Reply from Home of Poi: "We also sell a multi-function juggling ball that has the options as described. Unfortunately, they look very similar from the outside to the basic poi ones you purchased. I will contact you to get the other type sent."
2nd August, 2019
Sucks
"Worst devil sticks ever I would not recommend very disappointed"
Abbythornton1, USA. [Verified Buyer]
SILVER Member since Apr 2019
Sucks
"Worst devil sticks ever I would not recommend very disappointed"
Abbythornton1, USA. [Verified Buyer]
SILVER Member since Apr 2019
19th June, 2019
Large LED contact juggling ball
"Very bad sad to say... I was really looking forward to using this in my performance but the balance is HORRIBLE.. the light is attached on the side instead of centered so it throws off every movement of your flow on account of a VERY NOTICEABLE WOBBLE.. The Only good thing about this ball is the USB chargeable battery but the unbalanced design makes this WORTHLESS.. You would think a company as reputable as House of Poi would have balanced flow products for Contact juggling but no.. don't waste your money or time.. The watch battery kind are at least balanced and have more light settings plus the battery life is longer.. Sigh.. Oh well.. I had a show coming up too... NOT HAPPY.."
Ericvanaman, USA. [Verified Buyer]
SILVER Member since May 2019
Large LED contact juggling ball
"Very bad sad to say... I was really looking forward to using this in my performance but the balance is HORRIBLE.. the light is attached on the side instead of centered so it throws off every movement of your flow on account of a VERY NOTICEABLE WOBBLE.. The Only good thing about this ball is the USB chargeable battery but the unbalanced design makes this WORTHLESS.. You would think a company as reputable as House of Poi would have balanced flow products for Contact juggling but no.. don't waste your money or time.. The watch battery kind are at least balanced and have more light settings plus the battery life is longer.. Sigh.. Oh well.. I had a show coming up too... NOT HAPPY.."
Ericvanaman, USA. [Verified Buyer]
SILVER Member since May 2019
6th April, 2019
Would not recommend
"Russian grips are generally pretty huge, but these are especially large. There isn't a hope in hell of being able to transition to the finger loop because it is beyond the extent of the reach of my finger when I have the grip in hand. The grip is also so large that it's tough to do finger spins with the main grip. I think if the grips were an inch smaller they would be far less unwieldy. The black powder coating makes generates a bit of friction, too. It's smooth but not metal smooth. Above all else though, these are ridiculously imbalanced. They are so frustrating. I feel like trying to use these set me back a bit. I don't think these would be particularly good for anything other than belly dancing/slow movement/non-spinning."
Jade.andersen, Canada. [Verified Buyer]
SILVER Member since Jul 2017
Would not recommend
"Russian grips are generally pretty huge, but these are especially large. There isn't a hope in hell of being able to transition to the finger loop because it is beyond the extent of the reach of my finger when I have the grip in hand. The grip is also so large that it's tough to do finger spins with the main grip. I think if the grips were an inch smaller they would be far less unwieldy. The black powder coating makes generates a bit of friction, too. It's smooth but not metal smooth. Above all else though, these are ridiculously imbalanced. They are so frustrating. I feel like trying to use these set me back a bit. I don't think these would be particularly good for anything other than belly dancing/slow movement/non-spinning."
Jade.andersen, Canada. [Verified Buyer]
SILVER Member since Jul 2017
3rd September, 2017
i'm not satisfied about this product
"The balls are too heavy and the cord is too short. I can't play and practise with this pois! Sorry!"
Sandra Lukas, Austria. [Verified Buyer]
SILVER Member since Aug 2017
i'm not satisfied about this product
"The balls are too heavy and the cord is too short. I can't play and practise with this pois! Sorry!"
Sandra Lukas, Austria. [Verified Buyer]
SILVER Member since Aug 2017
29th May, 2016
parcel didnt arive
"so I tryed to contact post office in paris(its difficalt)-tham cannot find my parcel.so you writed that its will come back in new zeland-and after some periode my money will come back on card/wright?so I cannot use allready payed for order same before...."
Yulia, France. [Verified Buyer]
SILVER Member since Oct 2014
parcel didnt arive
"so I tryed to contact post office in paris(its difficalt)-tham cannot find my parcel.so you writed that its will come back in new zeland-and after some periode my money will come back on card/wright?so I cannot use allready payed for order same before...."
Yulia, France. [Verified Buyer]
SILVER Member since Oct 2014
4th March, 2016
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
27th February, 2016
Have not been able to use them.
"I was supposed to receive the devil sticks and ultrapoi before February 24, but they just came in on Tuesday, March 1. On Monday February 29 I was rushed to the hospital for a life-threatening emergency surgery on my stomach, so it's going to be some bit of time before I can play with my new toys :("
Tristan, USA. [Verified Buyer]
GOLD Member since Nov 2013
Have not been able to use them.
"I was supposed to receive the devil sticks and ultrapoi before February 24, but they just came in on Tuesday, March 1. On Monday February 29 I was rushed to the hospital for a life-threatening emergency surgery on my stomach, so it's going to be some bit of time before I can play with my new toys :("
Tristan, USA. [Verified Buyer]
GOLD Member since Nov 2013
21st February, 2016
A la livraison piles vide
"A la livraison piles vide .Les boutons marche arrets on trÄ—s vite cassÄ— deux moi apres achat c'est le programe d'une , qui ne fonctionne plus ..tres dessus .....j'espere que votre service apres vente fonctionnes mieux...."
Pierre, France. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Contacted customer directly to explain the batteries that are shipped with the ninja poi are not fully charged due to customs rules and regulations."
A la livraison piles vide
"A la livraison piles vide .Les boutons marche arrets on trÄ—s vite cassÄ— deux moi apres achat c'est le programe d'une , qui ne fonctionne plus ..tres dessus .....j'espere que votre service apres vente fonctionnes mieux...."
Pierre, France. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Contacted customer directly to explain the batteries that are shipped with the ninja poi are not fully charged due to customs rules and regulations."
16th February, 2016
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
31st January, 2016
Happy as Larry
"Staff has a very good weight, spins really well. Bonus getting it shipped here, the tube it was posted in doubles as a carry case keeping the fuel smell enclosed."
Hajera, USA. [Verified Buyer]
GOLD Member since Apr 2012
Reply from Home of Poi: "will email customer directly to confirm the address and start investigation and if turns up empty a replacement parcel will be sent via courier for free."
Happy as Larry
"Staff has a very good weight, spins really well. Bonus getting it shipped here, the tube it was posted in doubles as a carry case keeping the fuel smell enclosed."
Hajera, USA. [Verified Buyer]
GOLD Member since Apr 2012
Reply from Home of Poi: "will email customer directly to confirm the address and start investigation and if turns up empty a replacement parcel will be sent via courier for free."
29th January, 2016
Middle Light Stopped Working :/
"After 20 minutes, the middle light stopped working. Now only the ends light up! I sure hope HoP sends a new unit!"
Jeremy, USA. [Verified Buyer]
SILVER Member since May 2013
Reply from Home of Poi: "Customer contacted and help provided. Customer replied " I got in there and fiddled around and its working again. It was easy! How can I revise my review? I love the Ninjas, after all. ""
Middle Light Stopped Working :/
"After 20 minutes, the middle light stopped working. Now only the ends light up! I sure hope HoP sends a new unit!"
Jeremy, USA. [Verified Buyer]
SILVER Member since May 2013
Reply from Home of Poi: "Customer contacted and help provided. Customer replied " I got in there and fiddled around and its working again. It was easy! How can I revise my review? I love the Ninjas, after all. ""
8th January, 2016
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
18th December, 2015
my order 303623.
"my order has not arrived. these were gifts for Christmas, I am very disappointed.Order 303623."
Michel, France. [Verified Buyer]
BRONZE Member since Nov 2015
my order 303623.
"my order has not arrived. these were gifts for Christmas, I am very disappointed.Order 303623."
Michel, France. [Verified Buyer]
BRONZE Member since Nov 2015
18th December, 2015
Bad service
"tried countless time to get in contact with you guys my order wasn't made in December and you failed to get back to me so"
Samantha, United Kingdom. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Sorry to hear that you are not receiving our replies, we have been trying to get in contact with you via email and have tried to also ring using the number you have provided with no response, can you please check the spam or junk folders as the email could possibly be there."
Bad service
"tried countless time to get in contact with you guys my order wasn't made in December and you failed to get back to me so"
Samantha, United Kingdom. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Sorry to hear that you are not receiving our replies, we have been trying to get in contact with you via email and have tried to also ring using the number you have provided with no response, can you please check the spam or junk folders as the email could possibly be there."
26th November, 2015
has not arrived
"This product has not arrived yet. Can you tell me what has happened?"
Sarah, United Kingdom. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Have emailed customer directly to start investigation and confirm the address was correct and if parcel is missing a replacement will be sent out."
has not arrived
"This product has not arrived yet. Can you tell me what has happened?"
Sarah, United Kingdom. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Have emailed customer directly to start investigation and confirm the address was correct and if parcel is missing a replacement will be sent out."
24th November, 2015
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
26th October, 2015
No color
"Did not turn green"
Rebecca W., USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "Customer has been emailed directly to investigate what type of fuels are being used to sort this issues."
No color
"Did not turn green"
Rebecca W., USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "Customer has been emailed directly to investigate what type of fuels are being used to sort this issues."
2nd October, 2015
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
22nd September, 2015
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
14th September, 2015
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
8th September, 2015
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
4th September, 2015
I DID NOT GET IT!!!!
"I DID NOT GET IT!!!!"
Krukpavelas, Lithuania. [Verified Buyer]
BRONZE Member since Aug 2015
I DID NOT GET IT!!!!
"I DID NOT GET IT!!!!"
Krukpavelas, Lithuania. [Verified Buyer]
BRONZE Member since Aug 2015
4th September, 2015
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
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