1 Star Reviews for Service and support
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16th April, 2024
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
Service and support
Not ease to changes
"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP."
6ternes, Spain. [Verified Buyer]
SILVER Member since Oct 2014
Reply from Home of Poi: "As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us. Goods must be returned to receive a refund. In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
20th November, 2021
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Service and support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
4th March, 2016
Service and support
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
Service and support
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
16th February, 2016
Service and support
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
Service and support
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
8th January, 2016
Service and support
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
Service and support
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA. [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
24th November, 2015
Service and support
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
Service and support
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia. [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
2nd October, 2015
Service and support
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
Service and support
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA. [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
22nd September, 2015
Service and support
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Service and support
waiting.....
"It's been 6 weeks. Still haven't received my package."
Mary, Canada. [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
14th September, 2015
Service and support
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
Service and support
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom. [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
8th September, 2015
Service and support
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
Service and support
I didn't receive my order
"send me my poi..."
Brian, USA. [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
4th September, 2015
Service and support
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
Service and support
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA. [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
15th August, 2015
Service and support
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA. [Verified Buyer]
BRONZE Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Service and support
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA. [Verified Buyer]
BRONZE Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
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