15th March, 2016 bad experience "Cords quick links bike had to bend back and end off cord was frayed close to breaking didn't want to wait another 3 weeks for new ones so related them myself otherwise nice product but definitely needs to be Bater inspected on shipping" Zachary, USA. [Verified Buyer] SILVER Member since Feb 2016
Reply from Home of Poi: "We have contacted the customer directly for photos and if a fault is found a free replacement will be shipped out immediately."
8th March, 2016 Very useful "While they still required the creation of a staff (something I'm use to at this point) the simplicity of attaching the hubs makes it worth it. i was hard pressed to find anything close to a hub with the wire attachment." Renata, USA. [Verified Buyer] SILVER Member since Feb 2016
4th March, 2016 It has not arrived. Sadly "It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product." Sierra, USA. [Verified Buyer] SILVER Member since Dec 2015
27th February, 2016 Have not been able to use them. "I was supposed to receive the devil sticks and ultrapoi before February 24, but they just came in on Tuesday, March 1. On Monday February 29 I was rushed to the hospital for a life-threatening emergency surgery on my stomach, so it's going to be some bit of time before I can play with my new toys :(" Tristan, USA. [Verified Buyer] GOLD Member since Nov 2013
21st February, 2016 A la livraison piles vide "A la livraison piles vide .Les boutons marche arrets on trės vite cassė deux moi apres achat c'est le programe d'une , qui ne fonctionne plus ..tres dessus .....j'espere que votre service apres vente fonctionnes mieux...." Pierre, France. [Verified Buyer] BRONZE Member since Nov 2015
Reply from Home of Poi: "Contacted customer directly to explain the batteries that are shipped with the ninja poi are not fully charged due to customs rules and regulations."
16th February, 2016 Pending order. "My order should have come before February 12 of this year. Today we are 16 and still does not arrive." Elizabeth, Chile. [Verified Buyer] BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
31st January, 2016 Happy as Larry "Staff has a very good weight, spins really well. Bonus getting it shipped here, the tube it was posted in doubles as a carry case keeping the fuel smell enclosed." Hajera, USA. [Verified Buyer] SILVER Member since Apr 2012
Reply from Home of Poi: "will email customer directly to confirm the address and start investigation and if turns up empty a replacement parcel will be sent via courier for free."
29th January, 2016 Middle Light Stopped Working :/ "After 20 minutes, the middle light stopped working. Now only the ends light up! I sure hope HoP sends a new unit!" Jeremy, USA. [Verified Buyer] SILVER Member since May 2013
Reply from Home of Poi: "Customer contacted and help provided. Customer replied " I got in there and fiddled around and its working again. It was easy! How can I revise my review? I love the Ninjas, after all. ""
8th January, 2016 flower sticks "I ordered the yellow ones with blue and got orange ones with yellow." Seth M., USA. [Verified Buyer] SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
18th December, 2015 Bad service "tried countless time to get in contact with you guys my order wasn't made in December and you failed to get back to me so" Samantha, United Kingdom. [Verified Buyer] BRONZE Member since Nov 2015
Reply from Home of Poi: "Sorry to hear that you are not receiving our replies, we have been trying to get in contact with you via email and have tried to also ring using the number you have provided with no response, can you please check the spam or junk folders as the email could possibly be there."
18th December, 2015 my order 303623. "my order has not arrived. these were gifts for Christmas, I am very disappointed.Order 303623." Michel, France. [Verified Buyer] BRONZE Member since Nov 2015
26th November, 2015 has not arrived "This product has not arrived yet. Can you tell me what has happened?" Sarah, United Kingdom. [Verified Buyer] BRONZE Member since Nov 2015
Reply from Home of Poi: "Have emailed customer directly to start investigation and confirm the address was correct and if parcel is missing a replacement will be sent out."
24th November, 2015 WHERE IS MY THREAD? "Where is my thread ?I have confirmed my address and still heard nothing after a month waiting." Mark, Australia. [Verified Buyer] BRONZE Member since Nov 2015
Reply from Home of Poi: "Customer has been emailed directly to investigate what type of fuels are being used to sort this issues."
2nd October, 2015 Ninja V4 poi "I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these." Michael, USA. [Verified Buyer] SILVER Member since Aug 2015
22nd September, 2015 waiting..... "It's been 6 weeks. Still haven't received my package." Mary, Canada. [Verified Buyer] SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at email@example.com for assistance."
14th September, 2015 Disappoint "I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)" Duaa, United Kingdom. [Verified Buyer] BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
11th September, 2015 Missed the mark "I rushed the order to get it here for burning man - and it missed it. I should at least get free shipping." David, USA. [Verified Buyer] SILVER Member since Jul 2012
Reply from Home of Poi: "We had explained to the customer that the shipping method they had selected and confirmed was not an express or expedited shipping method as this was a standard shipping method with tracking. We have contacted customer to clear up any confusion."
4th September, 2015 Wrong poi "I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately" Dhandjh, USA. [Verified Buyer] SILVER Member since Oct 2012