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Forums > Social Chat > Frequently Asked Questions

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DeepSoulSheep
GOLD Member since Sep 2002

DeepSoulSheep

Carpal \'Tunnel
Location: Berlin

Total posts: 2617
Posted:I'm not complaining just offering a solution that occured to me today while I'm behind my deadline at work

I wonder would it be a good idea to have a thread or maybe a page with frequently asked questions on it. An example would be a post on a thread asking the question then with a number of links on the post to various threads that alread exist. That way when a classic comes up we can have a link to the FAQ, which will contain links too all the threads. It's also less rude than telling people to to do bleedin search and also if people read the FAQ they'd be less likely to ask the questions in the first place. All adding to less threads and bandwidth and such and such.

Whoops bad sheep .... Ha ha, you nearly got me there
Well what happened to this then?


I live in a world of infinite possibilities.

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Dom
BRONZE Member since Dec 2001

Dom

Carpal \'Tunnel
Location: Bristol, UK

Total posts: 3009
Posted:This shouldn't be a thread as it'll sink off page one. It should be on the menu, at the top of the forum list, or the home page.

However experience and studies show that no matter where you put this information, people will still post the same questions again and again!

I hate interner users, which is why I've devoted years to punishing them


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onewheeldave
GOLD Member since Aug 2002

Carpal \'Tunnel
Location: sheffield

Total posts: 3252
Posted:quote:Originally posted by Jafar:
...It's also less rude than telling people to to do bleedin search.... I'm glad that someone else has picked up on the rudeness often exhibited when some one asks a question that's been covered before.


"You can't outrun Death forever.
But you can make the Bastard work for it."

--MAJOR KORGO KORGAR,
"Last of The Lancers"
AFC 32


Educate your self in the Hazards of Fire Breathing STAY SAFE!

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TheBovrilMonkey
SILVER Member since Sep 2001

TheBovrilMonkey

Liquid Cow
Location: High Wycombe, England

Total posts: 2629
Posted:Would there be a way of making a thread 'sticky'?
I've seen it used on other boards to keep a thread from falling off the bottom of a page.

I know what's going to happen though, people will just start saying 'Read the FAQ!!' when new members inevitably don't bother reading it

Still, it might encourage people to be more polite, and maybe even provide a link to the FAQ, so I think it's a good idea.


But there's no sense crying over every mistake. You just keep on trying till you run out of cake.

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coleman
SILVER Member since Aug 2002

coleman

big and good and broken
Location: lunn dunn, yoo kay

Total posts: 7330
Posted:there's already a nice search function (different to the normal one) under a heading 'Help - FAQ'.

but no-one ever uses that either!

[incidentally, when you select to search in 'poi moves' only, an error message occurs "Error: unable to lookup name 'Poi moves Discussion'."]


"i see you at 'dis cafe.
i come to 'dis cafe quite a lot myself.
they do porridge."
- tim westwood

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Malcolm
SAPPHIRE Member since Nov 2003

Malcolm

HOP admin
Location: HOP

Total posts: 1012
Posted:quote:Originally posted by coleman:
there's already a nice search function (different to the normal one) under a heading 'Help - FAQ'.

but no-one ever uses that either!

Actually that HELP button gets used over 150 times a day. All searches are logged so if people do not find the answer we can write a page with the answer on it.

However I agree that on the surface it looks as if no one uses it.

In the HELP forum it asks users to do a search first and provides a Search box.

We just have to get used to the idea that people find it easier to email a question or post a new thread.

I suppose that comes from living in the real world whereas I would ask someone in the same room a quick question rather than go and search through a FAQ book for the answer. We are a social race after all

[ 16. October 2003, 08:59: Message edited by: Malcolm ]


"May your balls always burn"

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