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12th July, 2007 Exceeds all possibe expectations "I recently ordered a DVD from HoP and it arrived in the mail loose in its case. It had sustained a few scratches from traveling that way and I filed a comment with HoP's support staff. I received an email back shortly after their helpdesk opened (I live in the US EST so there's a significant time difference) asking me if I wanted a replacement disc. I stated that the DVD played but there were definitely scratches and who knew when it would quit on me. With no further questions asked I was shipped out a new DVD which is winging its way to me in the mail right now. Thank you Home of Poi support staff!" Benjamin Schenkman, USA. [Verified Buyer] BRONZE Member since Jul 2001