Forums > Help! > flowlights problem

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SILVER Member since Mar 2011


Location: Manchester/Essen, Germany

Total posts: 42
Posted:A couple of months ago I bought a set of flowlights from here. Now one of the LED's is broken on one of them, I've heard both here and flowtoys have good customer service but who should I be getting in touch with and would I have to send the broken flowlight back before anything can happen? cause that would be a major pain, despite what everyone says about HoP's fast shipping it always takes 3 weeks for anything to get here and I don't want to be without a my glowy poi for a month and a half. Thanks in advance for the help =)

Also how come HoP aren't selling single flowmass's anymore, I've lot one of 4 and don't want to but another crystal case.

EDITED_BY: Stnd54 (1316810676)

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GOLD Member since May 2008


Location: NSW, Australia

Total posts: 378
Posted:I'd email HOP sales and ask them - HOP staff are only on here intermittently and patchily.


SAPPHIRE Member since Nov 2003


HOP admin
Location: New Zealand

Total posts: 1037
Posted:Flowtoys require the unit sent back.
HoP's policy is to not require faulty goods to be returned.

May your balls always burn


BRONZE Member since Apr 2005


Macaque of all trades
Location: wombling free..., United Kingd...

Total posts: 8738
Posted:Yup - I just got new sent thanks to great HoP service when I had a ball chain issue grin

A couple of balls short of a full cascade... or maybe a few cards short of a deck... we'll see how this all fans out.


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