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Forums > Help! > Still no Play refund..

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hamamelis
BRONZE Member since Jan 2006

hamamelis

nut.
Location: Bouncing off the walls.

Total posts: 756
Posted:I'm not sure if this is the right place to post this- but the truth is, I'm getting a bit fed up about this- I've emailed, PMed and even send texts to every address, name and number I had for everyone who seemed to have anything to do with the festival- but I still don't have my refund- in fact, I've not had a single response of any kind.

Am I the only one? I mean, it's October.. it's getting a bit silly.

So... can anyone help? Am I missing something? Does anyone know who I should be talking to, and how I'm supposed to get in touch, if the reciept reply email address and the one on the Play website don't seem to have anyone answering?


THE MEEK WILL INHERIT THE EARTH!


If that's okay with you?

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bender
GOLD Member since Nov 2001

still can't believe it's not butter
Location: Melbourne, Australia

Total posts: 6979
Posted:hey champ, i recognise that you are having difficulty in communicating with PLAY - but is naming and shaming them on a public forum that they don't control gonna get them to pay you sooner?

this sucks, i hope this all sorts itself out soon, mate!!


Laugh Often, Smile Much, Post lolcats Always

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hamamelis
BRONZE Member since Jan 2006

hamamelis

nut.
Location: Bouncing off the walls.

Total posts: 756
Posted:I've tried every method they gave me of getting in touch, and had no response- but I know some of them do use this forum, plenty of people know them- and so far as I know, they don't even know there's a problem. So yeah, I do think it might speed things up.

I could have posted it in the Play thread, like the other people 2 months ago who hadn't had their money back- but I doubt anyone would bother checking a thread for a cancelled festival from over 3 months ago, so I started a new one. shrug


THE MEEK WILL INHERIT THE EARTH!


If that's okay with you?

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Brenn
PLATINUM Member since Jun 2004

Brenn

Will carpal your tunnel in a minute.
Location: Melbourne, Australia

Total posts: 3286
Posted:I'm pretty sure i got mine back...will double check and get back to you.

hug


ॐ

Owner of burningoftheclavey smile
Owned by Lost83spy

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Skulduggery
GOLD Member since Aug 2004

Skulduggery

Pirate Pixie Crew Captain
Location: Wales

Total posts: 8428
Posted:I got mine, but only after having to back someone up in the other thread by admitting I hadn't had mine either.

It's sad that we have to resort to this to get it back, but it did work for me and I did get my money. I hope this is sortedout soon for you.


Feed me Chocolate!!! Feed me NOW!

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yoni
GOLD Member since Jun 2005

yoni

Carpal \'Tunnel
Location: Bideford and Bath

Total posts: 3099
Posted:I never got mine back, but I had kinda assumed by now I wasn't going to, as I'd rather lose my 35 this year in order to play to happen next year.
That said I may give them an e-mail and maybe see about getting it back


UCOF "evolution: Poi -> stick -> hoops -> devil stick -> juggling club -> juggling ball -> crayons."

Supergroovalsticprosifunkstication
In other words, it's the thumps bump

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Brenn
PLATINUM Member since Jun 2004

Brenn

Will carpal your tunnel in a minute.
Location: Melbourne, Australia

Total posts: 3286
Posted:Turns out i didn't get mine back.... frown

ॐ

Owner of burningoftheclavey smile
Owned by Lost83spy

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Dunc
GOLD Member since Aug 2003

Dunc

playing the days away
Location: The Middle lands

Total posts: 7263
Posted:Hello Everyone

I want to put this to rest asap.

There are around 10 people yet to receive refunds. They are all people who we can't refund by the (stupid f*cking) paypal system. I sent out an email some time ago requesting bank details for all those affected of which most replied and refunds were made via direct bank transfer.

Admittedly I haven't been into my email for a few weeks and looking today it seems an old filter has put lots of them into spam (my computer illiteracy once again and I've now killed them all off....I hope! lol).

I will send the email to the few remaining non-refunded people again today, if you can reply with the details requested in it I will send the payments asap. If you didn't receive it in the first place I'm at a loss on that one unless a detail was keyed in wrongly into our system.

The last thing I want is disgruntled patrons, we love you all far too much for that!

p.s. anyone using 07974494991 as a number won't get through as we've lost the sim card but we're currently battling with Orange who aren't being very helpful in getting us a new sim on the same number or letting us transfer the number to a new account or even putting it on forward to a different number. (grumble grumble)

Dunc
xx


Let's relight this forum ubblove

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Dunc
GOLD Member since Aug 2003

Dunc

playing the days away
Location: The Middle lands

Total posts: 7263
Posted:wow! super quick response.....1 done already! smile xx

I love that banks send money direct instead of the bullshoot clearance system. The money was in their account before I'd even hung up the phone! Ain't technology marvelous ubbrollsmile


Let's relight this forum ubblove

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Seye
SILVER Member since Mar 2005

Seye

Geek
Location: Manchester, UK

Total posts: 1261
Posted:We all still love you Dunc hug

You just better have a festival for us next year or else! censored

wink


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Spike18


Spike18

journeyman
Location: Stoke-on-trent (at uni), Ipswi...

Total posts: 69
Posted:Hey, don't know how regular dunc checks HoP, i know i am far from regular. But can anyone who knows him better then me ask him to get in touch with me as i am still waiting for my refund for 2 tickets.

I have sent him my details in a PM but again im not sure how often he checks here so if somone can poke him for me i will owe you some hugs.

huggles
Spike/jay


Don't Drink and Drive
Smoke and Fly

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Spike18


Spike18

journeyman
Location: Stoke-on-trent (at uni), Ipswi...

Total posts: 69
Posted:BUMP anyone

Don't Drink and Drive
Smoke and Fly

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newgabe
SILVER Member since Mar 2005

newgabe

what goes around comes around. unless you're into stalls.
Location: Bali

Total posts: 4030
Posted:Someone can help this chap out surely! Waiting from what, July!! to November!! for a refund would be terrible.

.....Can't juggle balls but I sure as hell can juggle details....

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Spike18


Spike18

journeyman
Location: Stoke-on-trent (at uni), Ipswi...

Total posts: 69
Posted:Originally Posted By: newgabeSomeone can help this chap out surely! Waiting from what, July!! to November!! for a refund would be terrible.

yep i know, its getting a bit silly now. I appriciate all the hard work that went in to play, and the effort it must have taken for them to sort out refund. but i need my xmas money so i can buy presents as im short this year.

Spread the word and somone give dunc a kick up the arse


Don't Drink and Drive
Smoke and Fly

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Seye
SILVER Member since Mar 2005

Seye

Geek
Location: Manchester, UK

Total posts: 1261
Posted:I've dropped Dunc a text so I'm sure he'll get back to you soon enough smile

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Spike18


Spike18

journeyman
Location: Stoke-on-trent (at uni), Ipswi...

Total posts: 69
Posted:Originally Posted By: SeyeI've dropped Dunc a text so I'm sure he'll get back to you soon enough smile

cheers mate.

hugs

I have tried the numbers i have for him, but i know he had sim card issues.


Don't Drink and Drive
Smoke and Fly

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