I ordered the wrong size.

< Go back

I ordered the wrong size.

We understand it can be difficult to always order the correct length. Our support team is happy to help you at any stage to make sure the product you order is the correct size for you.

If you find the set you received is the wrong size for you please contact our support team to help you. Quite often we have a simple solution to help you get the item adjusted or replaced.

Most practice poi sets with nylon cords can be adjusted.

Fire poi with Stainless steel cords are non-adjustable, however you can purchase new cords.

Fire poi with chain can be adjusted shorter. However you can not re -lengthen them or make them longer without special links and connectors. Chain is available separately or you can purchase new cords.

Please click here to contact our support team.



  Need more help? Contact Us

HOP Newsletter

Sign up to get the latest on sales, new releases and more...