Posted:Apologies if this is in the wrong place but didn't seem to fit in with the creating my own kit section.
I've invested in a set of Nightburst Pro poi. Unfortunately the LED unit in one of the heads is not working and wasn't upon delivery. I contacted the company (PoiPoi) and they rather politely said they would send out a replacement, however, the person on the phone did not tell me on how to go about changing the unit and hang up before I could get a chance to ask.
Has anyone had any experience/ has any idea on how to go about changing the LED unit to replace it?
2 words "Laser Poi" The conversation just ended . Location: Orlando Florida, USA
Total posts: 25
Posted:"What do I do if my item is faulty, incorrect or a substandard product?
If you are not 100% satisfied with our goods for any reason then return them to us within 30 days and we will send you a complete refund.
If any products are faulty, incorrect or damaged in transit to you, you must first contact our support team. In most cases return of the damaged product is not necessary. We will not reimberse the cost of shipping items back to us unless we have already agreed this with you. We reserve the right to replace at our cost, or refund the cost of the damaged or faulty goods.
If you feel you wish to return the goods for any other reason for a refund with return postage paid by you please contact our support team."