Low Rated Reviews for Service and support page 8
Ordered by Lowest Rating FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
14th August, 2023
Service and support
Fire Staff with 100mm wicks
"Prompt replies and friendly support"
Dorianwalt, New Zealand. [Verified Buyer]
BRONZE Member since Nov 2021
Service and support
Fire Staff with 100mm wicks
"Prompt replies and friendly support"
Dorianwalt, New Zealand. [Verified Buyer]
BRONZE Member since Nov 2021
13th July, 2023
Service and support
Great after sales service
"After ordering some wick head covers I received the wrong colors to what was ordered, the service when this was raised was fantastic. Speedy replies and a genuine desire to put the mistake right, when the correct stock could not be supplied a refund was ordered. This is really good service for when things haven t gone as planned, I will order from this company again based on good aftercare service."
Mdavid5485, United Kingdom. [Verified Buyer]
BRONZE Member since Jun 2023
Service and support
Great after sales service
"After ordering some wick head covers I received the wrong colors to what was ordered, the service when this was raised was fantastic. Speedy replies and a genuine desire to put the mistake right, when the correct stock could not be supplied a refund was ordered. This is really good service for when things haven t gone as planned, I will order from this company again based on good aftercare service."
Mdavid5485, United Kingdom. [Verified Buyer]
BRONZE Member since Jun 2023
8th April, 2023
Service and support
Juggling hat
"I live it and wear it everyday. 5 stars"
Fuuuuuckn, USA. [Verified Buyer]
BRONZE Member since Dec 2022
Service and support
Juggling hat
"I live it and wear it everyday. 5 stars"
Fuuuuuckn, USA. [Verified Buyer]
BRONZE Member since Dec 2022
5th March, 2023
Service and support
Elementos de Calidad
"Muy buena calidad.. especialmente los abanicos, tambi n la funda que compre.. y la manta blanca contra incendios es bien grande y es excelente! Muy contenta con todo! Gracias por su atenci n tambi n.. ya que atendieron a todas mis dudas antes de enviar mi pedido"
Camilabeatrizds32, USA. [Verified Buyer]
SILVER Member since Jan 2023
Service and support
Elementos de Calidad
"Muy buena calidad.. especialmente los abanicos, tambi n la funda que compre.. y la manta blanca contra incendios es bien grande y es excelente! Muy contenta con todo! Gracias por su atenci n tambi n.. ya que atendieron a todas mis dudas antes de enviar mi pedido"
Camilabeatrizds32, USA. [Verified Buyer]
SILVER Member since Jan 2023
23rd December, 2022
Service and support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
Service and support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
19th October, 2022
Service and support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
Service and support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
15th October, 2022
Service and support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
Service and support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
24th July, 2022
Service and support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
Service and support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
10th July, 2022
Service and support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
Service and support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
9th February, 2022
Service and support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
Service and support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
6th February, 2022
Service and support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
Service and support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
25th January, 2022
Service and support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
Service and support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
22nd January, 2022
Service and support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
Service and support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
19th April, 2021
Service and support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
2nd September, 2020
Service and support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
Service and support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
6th August, 2020
Service and support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
6th August, 2020
Service and support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
Service and support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
4th August, 2020
Service and support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
3rd August, 2020
Service and support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
Service and support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
31st July, 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
30th July, 2020
Service and support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
Service and support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
28th July, 2020
Service and support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
Service and support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
24th July, 2020
Service and support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
Service and support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
22nd July, 2020
Service and support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
Service and support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
21st July, 2020
Service and support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
Service and support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
16th July, 2020
Service and support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
Service and support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
8th July, 2020
Service and support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
Service and support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
8th July, 2020
Service and support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
Service and support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
21st June, 2020
Service and support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
Service and support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
20th June, 2020
Service and support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
Service and support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
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All prices converted to United States dollars using XE.com