How do we determine the Top Ten?We add up all the sales of each item over the past 7 days. And list them by the most sold to the least sold. Each day we again go back 7 days and re-calculate the order of the Top10 products.
Likes and DislikesPlease be aware that our star rating showing likes and dissatisfaction has much more higher ratings than lower ratings. Why less dislikes? This is because of our support we provide. We always follow up after sales to check customer satisfaction and offer support if they are unhappy. So it is normal that instead of giving a bad review they contact us back for support. We pride ourselves on the support we give so much so that unhappy customers change to give a 5 star review. A low star review is normally when our email replies get put into junk or spam boxes. Meaning it looks like we do not care, which sadly is not the case. So customers can login into their account on our site and see all emails sent by them and our replies.
Feedback of likes and dislikesWe love to hear feedback from customers on what they love and what they don't. We use this information to help in the continual development of products. As we are a global company we do have some product that is loved in some countries more than others. Hence why our range of some products like Poi is so huge to accommodate all the local likes and dislikes from different cultures around the world. As always if you are not 100% satisfied we will refund the cost of the goods once returned. See details on our refund policy in our terms and conditions page linked to at bottom of every page.
Why we filter the Top ResultsAs we also sell to many DIY (do it yourself) artists we carry many small parts and in larger quantities. Some items are purchased in very different quantities. If someone buys 100 nuts and someone buys 30m of wick and someone buys 3 x Poi sets we would not want to display that the top selling items are nuts, screws, washers, bolts, and other small items, which are normally purchased in bulk. So we add some filtering to the above example so it would give the Poi Set as the top selling item.
Expanding the Top10We now have well over 800 items and just showing the Top 10 is really only showing a small fraction of the popular items. So we have decided to also show the Top item numbers from 11 to 50.
Sorting of CategoriesIf there are enough items in a Category and the items are not listed by size then we list by most popular which we label as '#1 buyers choice' , '#2 buyers choice', '#3 buyers choice'...
This helps you see what is most popular in the Sub Categories and quite often helps with your decision making.
Help, too many to choose from!Some Popular categories have a link to our sales assistant. This is a tool, to help you pick the best item for you, or the best item as a gift for someone else. It is a very simple tool and not intended for professionals or experts, who normally know exactly what they have in mind.
Do you have Gift Vouchers?Buying a gift can be difficult at times when we offer so many color options, shapes and sizes. So remove those difficult choices and get someone the perfect gift with a HoP Gift voucher.
The e-voucher is a special link that can be sent via email to the receiver. We can send it on a specified date for birthdays, special occasions or as a thank you. If you mess up using the wrong email address for the recipient you can easily edit this and resend them their link. Also you have access to see if they have used it yet.