Frequently Asked Questions

Delivery to most countries is around 11 - 21 days
Help Countries 

Couriers will no longer give guaranteed delivery times. So all we can do is monitor their tracking based on previous delivery times.

COVID-19 has devastated the global delivery network. Even overnight delivery can now take a month to complete. Insurance companies are refusing to pay out for lost parcels as they say they are delayed from COVID- than lost. And many orders are being delivered even after 12 weeks. Unfortunately, this is entirely out of our control.

Why Has my parcel not arrived?

Check and confirm that your delivery address is correct. If it is inaccurate, please let our support team know as soon as possible so we can help further.
Company Contact 

Please confirm that you can receive parcels sent via Courier services at your address.

No matter if the goods are lost but still arrive, please get in touch with us so we can monitor delivery times and inform other customers
Company Contact 

I hope that helps explain, and many thanks for your patience and understanding with this issue.