Home of Poi lotus petal LED fans are a must-have for the avid fan spinner.
Is this a programmable LED fan?
The lotus petal LED fans do come with multiple functions speed adjusting and brightness settings but are not programmable.
Will my LED fan come charged?
No, due to customs regulations as they have lithium Metal batteries they require a 10% or less charge before they can be shipped so it is best to always charge them fully before their first use.
What type of charger does the LED fan come with?
The Lotus Petal LED fan comes with two chargers one for every single fan and two remotes for every single fan. These are wall plugs with a USA plug type. Some countries may require a wall plug adaptor.
How long does this take to charge?
For a full charge, it is recommended to leave on charge overnight. The LED strip does not have to be turned on when charging the charger has a battery indicator light.
Why does my remote not connect anymore?
Due to the lithium batteries inside the LED fan tubing if the main power button on the LED fan strip is on but the remote has turned it off this will still use and drain the battery requiring another charge. Remotes will not work properly if the LED fan is not charged correctly as this greatly affects the signal to the remote. Leaving the main power button on can also be affected by other RF signals. As some may be similar this may cause the fan strip to turn on randomly. This is why it is always recommended to turn them fully off using the main power button on the LED fan.
Are the LED fans waterproof?
No, the LED fans are not waterproof they are not recommended for use in the rain or near large bodies of water. Water damage is not covered under warranty.
Does this come with a warranty?
At Home of Poi, we have a 12-month warranty/replacement process on all items purchased from us in the unlikely event that a fault occurs. This does not include claims arising from abuse or misuse. Unlike other warranties we do not ask you to send products back at your cost, we avoid this hassle for you by simply asking for photos and/or video of the fault.
Once your claim is approved we will then send free parts/product with shipping all paid by Home of Poi or apply store credit to remedy the situation. We feel this warranty substantially reduces the waiting times and expenses for you, our valued customer. Most products can be recycled or reused locally, reducing the carbon footprint by not having to send items back and forth. This really is the HoP hassle-free, cost-free, environmentally friendly warranty process.
All warranty/replacement claims must be made within the 12-month warranty period. If any products are faulty, incorrect, or damaged in transit to you, you must first contact our support team. In most cases, the return of the damaged product is not necessary. We will not reimburse the cost of shipping items back to us unless we have instructed you to do this.
Once your claim is approved we will then send free parts/product with shipping all paid by Home of Poi or apply store credit to remedy the situation. We feel this warranty substantially reduces the waiting times and expenses for you, our valued customer. Most products can be recycled or reused locally, reducing the carbon footprint by not having to send items back and forth. This really is the HoP hassle-free, cost-free, environmentally friendly warranty process.
All warranty/replacement claims must be made within the 12-month warranty period. If any products are faulty, incorrect, or damaged in transit to you, you must first contact our support team. In most cases, the return of the damaged product is not necessary. We will not reimburse the cost of shipping items back to us unless we have instructed you to do this.
