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23rd December, 2022 Service & support Had questions about my order. "I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful." Kev, USA. [Verified Buyer] BRONZE Member since May 2016
★★★★★
★★★★★
19th October, 2022 Service & support Great Balls "The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive." Baileytran1108, USA. [Verified Buyer] BRONZE Member since Sep 2022
10th July, 2022 Service & support Great staff "Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful." Jdmclenn6, Canada. [Verified Buyer] SILVER Member since May 2022
★★★★★
★★★★★
9th February, 2022 Service & support Home Of Poi are excellent leaders in The flow arts world "Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!" Gypsybella, USA. [Verified Buyer] BRONZE Member since Sep 2012
★★★★★
★★★★★
6th February, 2022 Service & support Delivery estimated time. "The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!" Emelyn_gelito, Philippines. [Verified Buyer] DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
22nd January, 2022 Service & support Excellent customer service "Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect" Janelle Rae, Australia. [Verified Buyer] BRONZE Member since Nov 2021
★
★★★★★
20th November, 2021 Service & support Extremely disappointed. "Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all." Jessp.92, Australia. [Verified Buyer] SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
2nd September, 2020 Service & support Awesome Reaction!! "My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!" Nelekathreinwolter, Germany. [Verified Buyer] SILVER Member since May 2020
★★★★★
★★★★★
6th August, 2020 Service & support Outstanding service "Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done." Mattphillips27, Australia. [Verified Buyer] SILVER Member since Jul 2020
★★★★★
★★★★★
6th August, 2020 Service & support I love you guys. :) "The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks." Max Prince, Canada. [Verified Buyer] SILVER Member since Jun 2020
★★★★★
★★★★★
4th August, 2020 Service & support Mahalo From Maui "I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo" Deereyedwoman, USA. [Verified Buyer] SILVER Member since Jun 2020
31st July, 2020 Service & support Great service "Made an order for knobs and ropes and it is always good quality and service ! I recommende !" Bach, France. [Verified Buyer] SILVER Member since Mar 2017
★★★★★
★★★★★
31st July, 2020 Service & support Great service! "Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely." Edwardguest2, Canada. [Verified Buyer] SILVER Member since Jun 2020
★★★★★
★★★★★
30th July, 2020 Service & support EXCELLENT!! "AWESOME service and support!! Thanks so much, I will be back!!" Toughdogstuff, New Zealand. [Verified Buyer] SILVER Member since Jun 2020
24th July, 2020 Service & support Home of poi team always there for you "The support always answered my question quickly and could help me out with every enquiry I had." Sven.winkler, New Zealand. [Verified Buyer] SILVER Member since Apr 2019
★★★★★
★★★★★
22nd July, 2020 Service & support Reliable "Very reliable delivery. Great products and lots of information on the website." Pipsvangiel, Belgium. [Verified Buyer] SILVER Member since Nov 2019
★★★★★
★★★★★
21st July, 2020 Service & support fast response "I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated." Chmcdonald, USA. [Verified Buyer] SILVER Member since May 2020
★★★★★
★★★★★
16th July, 2020 Service & support Home of awsomeness "This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way" Carl_edenholm, Sweden. [Verified Buyer] SILVER Member since Jun 2017
★★★★★
★★★★★
8th July, 2020 Service & support Fantastic "I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!" Mrsfox, United Kingdom. [Verified Buyer] SILVER Member since Apr 2020
★★★★★
★★★★★
8th July, 2020 Service & support Package got lost in the mail, HOP refeunded my money, so I could re purchase my items. "Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!" Saanendoll278, USA. [Verified Buyer] SILVER Member since Dec 2011
★★
★★★★★
4th July, 2020 Service & support Poi heads work fine, disappointed with every other part of this order "Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them." Dtrax628, USA. [Verified Buyer] SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
★★★★★
★★★★★
21st June, 2020 Service & support Outstanding online service "First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)" Gbentley, New Zealand. [Verified Buyer] BRONZE Member since Jun 2020
★★★★★
★★★★★
20th June, 2020 Service & support Perfect handles ! "These handles are great and very well designed, best on the market !" Karina Foster, Australia. [Verified Buyer] SILVER Member since Apr 2019
★★★★★
★★★★★
19th June, 2020 Service & support Love it! "New to spinning and the ordering process was easy. It helped me pick the right length." Summerh84, USA. [Verified Buyer] SILVER Member since May 2020