Latest Reviews for Service and support
Ordered by Newest FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
23rd December, 2022
Service & support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
Service & support
Had questions about my order.
"I had a question about my order and I recieved a very prompt reply. They were able to answer my question and were very respectful."
Kev, USA. [Verified Buyer]
BRONZE Member since May 2016
19th October, 2022
Service & support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
Service & support
Great Balls
"The balls light up by turning dial clockwise. They are great in hand it will take a little while to get used to them. The batteries are inexpensive."
Baileytran1108, USA. [Verified Buyer]
BRONZE Member since Sep 2022
15th October, 2022
Service & support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
Service & support
Best place to buy fire props
"Best place to buy fire props"
Ch93, USA. [Verified Buyer]
BRONZE Member since Aug 2022
24th July, 2022
Service & support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
Service & support
Happy
"Great and fast service"
Issam Kadamani, Australia. [Verified Buyer]
BRONZE Member since Jun 2022
10th July, 2022
Service & support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
Service & support
Great staff
"Even when things got delayed they were very in touch anytime i asked for updates. They're easy to get a hold of, and very helpful."
Jdmclenn6, Canada. [Verified Buyer]
SILVER Member since May 2022
9th February, 2022
Service & support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
Service & support
Home Of Poi are excellent leaders in The flow arts world
"Home Of Poi has continued to serve the community in ways that go above and beyond. Thank you for having great products and service and always considering the artist!"
Gypsybella, USA. [Verified Buyer]
BRONZE Member since Sep 2012
6th February, 2022
Service & support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
Service & support
Delivery estimated time.
"The delivery takes time. You should not put estimated delivery for 7 business day if the delivery will take more than a month. I paid too much for the delivery i thought it was fast!"
Emelyn_gelito, Philippines. [Verified Buyer]
DIAMOND Member since Apr 2012
Reply from Home of Poi: "Sorry about the delay in getting your goods. Occasionally in some areas, Covid delays can slow down the expected delivery times. This unfortunately is out of our control."
25th January, 2022
Service & support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
Service & support
Home of Poi
"Everything went smooth from shipping to delivery. Great service"
Key Borrow, USA. [Verified Buyer]
SILVER Member since Dec 2021
22nd January, 2022
Service & support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
Service & support
Excellent customer service
"Unfortunately, due to the state of the madness of the world we are living in I wasn t able to receive my online order!!! My emails were all answered quickly and my refund happened instantly!!! So I will definitely be buying from this company again and I am grateful to have been treated with so much respect"
Janelle Rae, Australia. [Verified Buyer]
BRONZE Member since Nov 2021
20th November, 2021
Service & support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Service & support
Extremely disappointed.
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
Jessp.92, Australia. [Verified Buyer]
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
19th April, 2021
Service & support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service & support
Fire Snake Poi
"Great High end quality professional grade service"
Ericarreola156, USA. [Verified Buyer]
BRONZE Member since Jan 2018
2nd September, 2020
Service & support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
Service & support
Awesome Reaction!!
"My new LED Poi were unfortunately broken right after I got them. Home of Poi sent me new Pois without any hesitations. This is what I call fantastic service!!! Thank you! Will recommend you guys for sure!"
Nelekathreinwolter, Germany. [Verified Buyer]
SILVER Member since May 2020
6th August, 2020
Service & support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
Service & support
Outstanding service
"Literally, the best service I have ever received. Keep up to date (daily) on my order. Very impressive. Well done."
Mattphillips27, Australia. [Verified Buyer]
SILVER Member since Jul 2020
6th August, 2020
Service & support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service & support
I love you guys. :)
"The products are amazing. First new devil sticks in 5 years. Please tell people to pay for the express shipping option. I waited almost 30 days for my order due to covid and had i known that i would have paid the higher shipping price. You guys are the best place to get my fire stick wick and thread. I will order more soon to try and sell fire devil sticks."
Max Prince, Canada. [Verified Buyer]
SILVER Member since Jun 2020
4th August, 2020
Service & support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
Service & support
Mahalo From Maui
"I really appreciate being able to go to your site and find a few pieces of hardware I was needing on my list of things to get. Handles, batteries, chain. Perfect place to shop. Mahalo"
Deereyedwoman, USA. [Verified Buyer]
SILVER Member since Jun 2020
3rd August, 2020
Service & support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
Service & support
Fast shipping
"Good quality supplies, fast shipping, highly recommend"
Josie.gelling, Australia. [Verified Buyer]
SILVER Member since Sep 2017
31st July, 2020
Service & support
Great service
"Made an order for knobs and ropes and it is always good quality and service ! I recommende !"
Bach, France. [Verified Buyer]
SILVER Member since Mar 2017
Service & support
Great service
"Made an order for knobs and ropes and it is always good quality and service ! I recommende !"
Bach, France. [Verified Buyer]
SILVER Member since Mar 2017
31st July, 2020
Service & support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
Service & support
Great service!
"Lots of up to date Notifications as parcels were shipped from origin to Vancouver Canada. Took a little longer than suggested but arrived safely."
Edwardguest2, Canada. [Verified Buyer]
SILVER Member since Jun 2020
30th July, 2020
Service & support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
Service & support
EXCELLENT!!
"AWESOME service and support!! Thanks so much, I will be back!!"
Toughdogstuff, New Zealand. [Verified Buyer]
SILVER Member since Jun 2020
28th July, 2020
Service & support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
Service & support
Amazing
"Great job on behalf of the support team!! Thanks Sam!"
Szabi_vasilescu, USA. [Verified Buyer]
BRONZE Member since May 2020
24th July, 2020
Service & support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
Service & support
Home of poi team always there for you
"The support always answered my question quickly and could help me out with every enquiry I had."
Sven.winkler, New Zealand. [Verified Buyer]
SILVER Member since Apr 2019
22nd July, 2020
Service & support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
Service & support
Reliable
"Very reliable delivery. Great products and lots of information on the website."
Pipsvangiel, Belgium. [Verified Buyer]
SILVER Member since Nov 2019
21st July, 2020
Service & support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
Service & support
fast response
"I ordered the hoop easily online and was happy to see it was free shipping! it took some time to navigate the globe and when I email customer service i got a response almost immediately. I appreciate the timely and courteous response and I love my hula hoop. New Zealand is a long way away, so shipping took longer than I had anticipated."
Chmcdonald, USA. [Verified Buyer]
SILVER Member since May 2020
16th July, 2020
Service & support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
Service & support
Home of awsomeness
"This is the most trustworthy site I have ever ordered from. Got damaged shipping once. They came thru on all accounts. Also, their products are awsome, that also goes a long way"
Carl_edenholm, Sweden. [Verified Buyer]
SILVER Member since Jun 2017
8th July, 2020
Service & support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
Service & support
Fantastic
"I've always found home of poi to have the best customer service experience of any online retailer. Their no fuss policy and easy to communicate channels are a breath of fresh air!"
Mrsfox, United Kingdom. [Verified Buyer]
SILVER Member since Apr 2020
8th July, 2020
Service & support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
Service & support
Package got lost in the mail, HOP refeunded my money, so I could re purchase my items.
"Package got lost in the mail, HOP refunded my money in the form of store credit, so I could re purchase my items again. Second time around they the package arrived very quickly! Anytime I emailed HOP I had an answer from them withing minutes to anm hour! Love yall! keep up the great work!!!"
Saanendoll278, USA. [Verified Buyer]
SILVER Member since Dec 2011
4th July, 2020
Service & support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
Service & support
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA. [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
21st June, 2020
Service & support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
Service & support
Outstanding online service
"First time ordering from Home of Poi. Very impressed with our order. Received email confirmation plus tracking number super fast. Order was received a day later. Hows that for service! Thank you. I will be returning soon :-)"
Gbentley, New Zealand. [Verified Buyer]
BRONZE Member since Jun 2020
20th June, 2020
Service & support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
Service & support
Perfect handles !
"These handles are great and very well designed, best on the market !"
Karina Foster, Australia. [Verified Buyer]
SILVER Member since Apr 2019
19th June, 2020
Service & support
Love it!
"New to spinning and the ordering process was easy. It helped me pick the right length."
Summerh84, USA. [Verified Buyer]
SILVER Member since May 2020
Service & support
Love it!
"New to spinning and the ordering process was easy. It helped me pick the right length."
Summerh84, USA. [Verified Buyer]
SILVER Member since May 2020
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