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Here are some reviews of service and support from our customers.
23rd October, 2024Never had an issue. Great communication"Not had a problem with any items ordered and purchased. They are what they say they are and the quality has never been bad or poor. Any issues I have had I contacted the teams and it was sorted quickly, professionally and efficiently. You can't please everyone all the time but so far I have no complaints" Sapphireke, United Kingdom.
[Verified Buyer]BRONZE Member since Sep 2024
9th July, 2024Bright LED poi"Very happy with these Poi. Good weight, easily adjustable straps and solid attachment. Different functions look good." Minyamba, Australia.
[Verified Buyer]BRONZE Member since Jun 2024
16th April, 2024Not ease to changes"We requested refund of our flags since the product does not match our expectations for this price. We wanted to send it back and buy 3x Sirius PX3 Smooth Handle Juggling Club. Then we got your answer via mail, informing us having to send back the flags to Hong Kong. This cost and refund policies make it unfeasable so we have to keep the flags and stop buying anymore on Home of Poi. We feel so sorry about this. Over the years have recommended your shop but we never had to face a refund. Not that we have this situation, we sadly can't continue recommending HoP." Ternes, Spain.
[Verified Buyer]SILVER Member since Oct 2014Reply from Home of Poi:
"As per our refund policy, customers dissatisfied with their purchase for any reason may return the goods to us.
Goods must be returned to receive a refund.
In case of a faulty product, customers need not send it back to us; we'll promptly provide a replacement or refund."
14th March, 2024Home of Poi is the best choice"At Home of Poi they have super nice customer service and deliveries are also made within the agreed time. When the package arrives everything is well packaged and all my products arrived intact. I will definitely order more from Home of Poi and I recommend everyone to buy his/her/their stuff here." Info, Netherlands.
[Verified Buyer]BRONZE Member since Feb 2024
21st January, 2024Disregard last! Had a tracking for a replacement!"Disregard last support review. I had a tracking number in my texts odd since we d been talking over email but I got a replacement please delete the last support review." Tim, USA.
[Verified Buyer]GOLD Member since Apr 2013