经常问的问题
Payment
To get an invoice, log in to your account and click on the TAB 'Current and Past Orders'.
Click on the order you wish to view. This page will show your order details.
Scroll down to invoice details and select 'View Full invoice'.
MyAccount MyInfo
Click on the order you wish to view. This page will show your order details.
Scroll down to invoice details and select 'View Full invoice'.
MyAccount MyInfo
All our products are tax and duty-free, and you may have to pay tax, duty, and clearance fees within your own country.
Generally, goods shipped by Courier or Air Mail with Tracking are more likely to incur tax, vat, etc.
The importer is ultimately responsible for paying any tax, duty, and clearance fee owed on an import.
All European Countries
United Kingdom
Australia
New Zealand
We hope to have this in place very soon, so you know how much tax you will be charged; we will collect the Tax and send it to those registered countries. Preclearance of your goods through Customs will mean faster delivery.
Generally, goods shipped by Courier or Air Mail with Tracking are more likely to incur tax, vat, etc.
The importer is ultimately responsible for paying any tax, duty, and clearance fee owed on an import.
How much tax, if any?
We can not tell you if you will pay tax, duty, and clearance fee as this is not up to us but the destination country's customs department.Will this ever change?
Yes, we are registering to collect Taxes from the following Countries;All European Countries
United Kingdom
Australia
New Zealand
We hope to have this in place very soon, so you know how much tax you will be charged; we will collect the Tax and send it to those registered countries. Preclearance of your goods through Customs will mean faster delivery.
At present we do not accept Bitcoins.There are a number of places that can buy bitcoins for USD or your own countries currency. You can then use that to purchase from HoP.
Goods are sent TAX and duty free.Except for the following...New Zealand customers are charged GST for all orders made.Goods being delivered to New Zealand are charged GST.Most goods being delivered to the UK are charged VAT. The shop will state 'inc VAT' or 'ex VAT' where appropriate.If we do not charge you TAX/Duty then you may have charges to pay depending on your country.Any charge that you need to pay to receive your order is a Customs tax and duty charge, it is not a shipping charge as you paid for shipping when you placed the order with us.In order to complete any orders you must agree to pay any Taxes or Duties.We are in no way associated with customs/tax duty charges that may occur as all our products are tax and duty free when they leave New Zealand. The tax/duty charges that you may have to pay are charges that your country decides the rules and regulations for along with your country receiving those charges, not us. Every country worldwide will have different rules and regulations associated with those charges when and if they do occur for bringing items into a country. That is why we supply so much info in regards to these issues, along with supplying links that explain and give you the customer full access to your countries customs departments.We have never seen any other website based companies who supply as much info in regards to custom/tax duty charges as we do, not to mention links to worldwide customs departments as well. We feel it is very important to supply all this information in the most informative way possible, hence the links that we supply on these topics.When you or anyone else orders any merchandise from outside their own country they may have to pay tax/duty charges as we are not in control of those issues along with it being a standard procedure worldwide where applicable.Below is the link explaining the charges that you were concerned about.See more
Please read all the following
Any small differences
Any slight difference you were charged will be due to the exchange rate changing from when your order was made until the time your order was set.
Exchange rates change all the time and are beyond our control. Sometimes they go up and sometimes down. It is a standard occurrence when you order from different countries as the exchange rate then has to be considered to give you the most accurate charge possible.
If the international exchange rate had changed the other way when your order was charged, it would have been slightly cheaper. We have the exchange rates automatically updated daily to give you, the customer, the most accurate charge that we possibly can. International exchange rates play a part in all transactions when ordering from outside your country.
Here is the link that we have on the website explaining how it works.
Larger differences
Please check the currency you chose to pay with against the currency you were charged. .
Sometimes people order in Great British Pounds but think it is USD.
Please check that you reading the correct amount on your bank statement. Sometimes they list New Zealand dollars NZD and not your currency. Use XE.com to convert the amount into your currency to check if it is correct.
If there is a slight difference, refer to the above.
Double charge
Very rarely will banks do a double charge. This can happen if the first charge is declined because of a network issue. Then another payment is tried again with success. Sometimes the banks will try the first charge again without advising us.
If you see a double charge on your statement, please contact us so we can advise the bank to process the charge of the duplication.
Extra charge
We have had several reports now about this kind of second charge. And we believe that some banks are adopting a new bill that adds a fee when an overseas purchase is made on a credit card even though the currency conversion charge is already built into the cost of the transaction, they are charging this extra fee.
In New Zealand, there was a big fuss recently about this practice as the banks did not disclose the fee and had to make full or partial refunds to people who had the fee to them! You may wish to discuss this matter with your bank to see if this is the situation with this charge.
Any small differences
Any slight difference you were charged will be due to the exchange rate changing from when your order was made until the time your order was set.
Exchange rates change all the time and are beyond our control. Sometimes they go up and sometimes down. It is a standard occurrence when you order from different countries as the exchange rate then has to be considered to give you the most accurate charge possible.
If the international exchange rate had changed the other way when your order was charged, it would have been slightly cheaper. We have the exchange rates automatically updated daily to give you, the customer, the most accurate charge that we possibly can. International exchange rates play a part in all transactions when ordering from outside your country.
Here is the link that we have on the website explaining how it works.
Larger differences
Please check the currency you chose to pay with against the currency you were charged. .
Sometimes people order in Great British Pounds but think it is USD.
Please check that you reading the correct amount on your bank statement. Sometimes they list New Zealand dollars NZD and not your currency. Use XE.com to convert the amount into your currency to check if it is correct.
If there is a slight difference, refer to the above.
Double charge
Very rarely will banks do a double charge. This can happen if the first charge is declined because of a network issue. Then another payment is tried again with success. Sometimes the banks will try the first charge again without advising us.
If you see a double charge on your statement, please contact us so we can advise the bank to process the charge of the duplication.
Extra charge
We have had several reports now about this kind of second charge. And we believe that some banks are adopting a new bill that adds a fee when an overseas purchase is made on a credit card even though the currency conversion charge is already built into the cost of the transaction, they are charging this extra fee.
In New Zealand, there was a big fuss recently about this practice as the banks did not disclose the fee and had to make full or partial refunds to people who had the fee to them! You may wish to discuss this matter with your bank to see if this is the situation with this charge.
If you did successfully make a payment to Paypal they would have sent you a confirmation email with a Receipt ID number or a Transaction ID number. If you received either of those numbers from them in a confirmation email can you forward that info to us so we can investigate further with the help of Paypal.If you haven't yet made the payment successfully using the Paypal payment system then login into your account, select your order and submit payment or change payment method.Then we will email you once we have received payment for your order.
You can change your payment method for an order by logging into your account, view your order and then click the 'change payment method' link. Follow the instructions to submit payment via the new method.
Once shipped, it can not be canceled, but goods can be returned for refunds.
We feel this gives users greater control and more of a caring approach to helping customers.
It is quite unfortunate that even though banks can charge your credit card immediately, they still take up to 9+ days to process a refund at the card holders end. This does not make sense and is out of our control.
Immediately the money is taken out of our bank account and sent back to the credit card services provider (eg, normally the customer's bank).
Most people have good banks and get the refund within a day.
Sadly, we get blamed for this when we do the refund immediately. We have increased awareness of the process. However, it can still appear like a scam for a few days until the money returns.
Always check for the refund on dates up to 10 days later; otherwise, it can be missed, and things like this can happen.
I hope that explains.
We feel this gives users greater control and more of a caring approach to helping customers.
It is quite unfortunate that even though banks can charge your credit card immediately, they still take up to 9+ days to process a refund at the card holders end. This does not make sense and is out of our control.
Immediately the money is taken out of our bank account and sent back to the credit card services provider (eg, normally the customer's bank).
Most people have good banks and get the refund within a day.
But for some unknown reason, it can disappear to earn interest, maybe for the customer's bank or, in fact, VISA??
Then as much as 9+ days later, the customer gets it back into their account. So it can appear from the customer's bank statement that we have not done a refund. And we have kept the money and ripped them off.Sadly, we get blamed for this when we do the refund immediately. We have increased awareness of the process. However, it can still appear like a scam for a few days until the money returns.
Always check for the refund on dates up to 10 days later; otherwise, it can be missed, and things like this can happen.
I hope that explains.
Order as per normal and when selecting payment option select the paypal option.You will be directed to the paypal website where you can make payment. information about the order and order number is automatically sent to paypal, so they can update us when the payment is completed.
If you messed up
Do not send payments to our email addresses.If you messed up the paypal proceedure then log into your account, view your order and click the submit payment link to try again on the paypal website. Alternatively you can also select to choose another payment option.
If you messed up
Do not send payments to our email addresses.If you messed up the paypal proceedure then log into your account, view your order and click the submit payment link to try again on the paypal website. Alternatively you can also select to choose another payment option.
Select the Western Union option for payment in the checkout process.You will then be directed to your order page, which will have payment instructions on how to send moneyUpon sending the money you will be given a MTCN number. Go to your order page (login and view your account > orders) and enter the MTCN number into our form. This will then tell us to obtain payment from Western Union. We normally do this within the next working day.Once payment confirmed and received goods will be shipped and you will get an email.
Due to large bank fees associated with international bank transfers (over USD$20) we do not accept this method of payment from account holders outside of New Zealand unless the order value is over USD$1000 or you are willing to add the bank fee to the amount payable. Please contact support for further details or try paypal option (see below). New Zealand residents will automatically be displayed the Direct Credit payment option. After clicking this option an email will be sent to you with order confirmation and our bank details to complete the transaction. PAYPAL: Another option to try is transferring the money from your bank account to the paypal payment gateway who will then pass the funds on to us without extra bank fees payable. Do this by selecting the paypal payment option during the checkout process.
Yes this is possible through the paypal payment gateway. Please select the paypal option in the check out process to enter your debit card information.
The correct currency for your area should be set automatically. However errors can occur, or you may wish to see in another currency.
On Desktop and tablet
Look near the top right hand corner of the page.You will see on the 2nd line from top
Click on the currently used currency (USD $ GBP, JYP...) to open other currency options.
Click on the Language to change your language (and wether you wish to see imperial or metric measurements in the shop.
Click on the cart link to view items in your cart.
On Phone, Small devices
Click on the hamburger menu icon (3 horizontal lines) at top of page.
Click on the arrow '>' to the right of 'currency' to drop down list of other currencies. Click the one you want. Page will then refresh.
Click on the arrow '>' to the right of 'language' to drop down list of other languages. Click the one you want. Page will then refresh.
Or change currency here.
The following currencies are available to view in the shop. Click on the currency to use new currency setting. The country's currency will be used also to quote basic shipping expenses shown when viewing your cart.
USD =United States Dollars
EUR =Euro
GBP =United Kingdom Pounds
JPY = Japan Yen
CAD =Canadian Dollars
AUD =Australian Dollars
CHF =Switzerland Francs
SEK =Sweden Kronor
ZAR =South African Rand
NZD =New Zealand Dollar
AED =United Arab Emirates Dirhams
DKK =Denmark Kroner
NOK =Norway Kroner
PHP =Philippines Pesos
PLN =Poland Zlotych
RUB =Russia Rubles
SGD =Singapore Dollars
TWD =Taiwan New Dollars
Home of Poi has used it's best commercial efforts to obtain the most accurate and timely information available pertaining to currency rates, all of which are complex and subject to rapid change. Currencies are updated on a daily basis from XE.com. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of any of the currencies contained on, downloaded or accessed from this website. The base currency for all product is NZD (New Zealand dollars) and all other currencies are calculated from this base value.
On Desktop and tablet
Look near the top right hand corner of the page.
You will see on the 2nd line from top
Currency ID, Language, Items in cart(?
Click on the currently used currency (USD $ GBP, JYP...) to open other currency options.Click on the Language to change your language (and wether you wish to see imperial or metric measurements in the shop.
Click on the cart link to view items in your cart.
On Phone, Small devices
Click on the hamburger menu icon (3 horizontal lines) at top of page.
Click on the arrow '>' to the right of 'currency' to drop down list of other currencies. Click the one you want. Page will then refresh.
Click on the arrow '>' to the right of 'language' to drop down list of other languages. Click the one you want. Page will then refresh.
Or change currency here.
The following currencies are available to view in the shop. Click on the currency to use new currency setting. The country's currency will be used also to quote basic shipping expenses shown when viewing your cart.
USD =United States Dollars
EUR =Euro
GBP =United Kingdom Pounds
JPY = Japan Yen
CAD =Canadian Dollars
AUD =Australian Dollars
CHF =Switzerland Francs
SEK =Sweden Kronor
ZAR =South African Rand
NZD =New Zealand Dollar
AED =United Arab Emirates Dirhams
DKK =Denmark Kroner
NOK =Norway Kroner
PHP =Philippines Pesos
PLN =Poland Zlotych
RUB =Russia Rubles
SGD =Singapore Dollars
TWD =Taiwan New Dollars
Home of Poi has used it's best commercial efforts to obtain the most accurate and timely information available pertaining to currency rates, all of which are complex and subject to rapid change. Currencies are updated on a daily basis from XE.com. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of any of the currencies contained on, downloaded or accessed from this website. The base currency for all product is NZD (New Zealand dollars) and all other currencies are calculated from this base value.
We sell E-vouchers, which are vouchers sent via email.The email has a special link to click on that enables the recipient to use the voucher.You could get a card that says you have given them a voucher to the value of ??? and they will be getting a special link to use it sent via email to their email address.Purchase a gift voucher here.
If you purchased someone a gift voucher and you got their email wrong or need to change it, then do the following.Look up the email we sent confirming the purchase details of your voucher. Lost the email?Click on the voucher tracking link, you will be shown a page that has a form to change the voucher recipient's email.You will also need to email the recipient that you have changed the voucher to their correct email address and send them the new "redeem link" as shown on the voucher tracking page.
Gift and Debit Cards (Visa and Mastercard) To register your card for online use, locate the issuer's 800 number or web address. You'll find this information on the back of the Visa card or in a leaflet that comes with the card. Call the telephone number or access the website to get started. You'll need to provide the card code and card security number, as well as your personal information, including your name, address and telephone number. Use the same format for your personal information that you plan to use when making your online purchases. This is important as we check to verify that the information matches.
To Pay for a single order using multiple payment methods, do the following.Using your Paypal funds or Credit Cards, create a gift voucher using your different payment methods. Select to send the voucher to your email address and set the delivery date to today. LINK: https://www.homeofpoi.com/shop/voucher.php You will receive an email with a link to use the voucher. Join or login into Home of Poi and then Click on that link, and that amount will credit your account. Your account will take this credit off the value of your order. If you have other Gift Vouchers, continue to click on those links. You must be logged into your account for this to work, so your Voucher will immediately add funds to your member account. Repeat as necessary. Complete the checkout process by paying any final balance using another payment method. If you have enough credit in your account, there will be nothing to pay. Submit the order, and we will begin the shipping process.
Need more help? Contact us
