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Delivery to most countries is around 11 - 21 days
Help Countries 

Couriers will no longer give guaranteed delivery times. So all we can do is monitor their tracking based on previous delivery times.

COVID-19 has devastated the global delivery network. Even overnight delivery can now take a month to complete. Insurance companies are refusing to pay out for lost parcels as they say they are delayed from COVID- than lost. And many orders are being delivered even after 12 weeks. Unfortunately, this is entirely out of our control.

Why Has my parcel not arrived?

Check and confirm that your delivery address is correct. If it is inaccurate, please let our support team know as soon as possible so we can help further.
Company Contact 

Please confirm that you can receive parcels sent via Courier services at your address.

No matter if the goods are lost but still arrive, please get in touch with us so we can monitor delivery times and inform other customers
Company Contact 

I hope that helps explain, and many thanks for your patience and understanding with this issue.

Delivery to most countries is around 11 - 21 days
Help Countries 

Couriers will no longer give guaranteed delivery times. So all we can do is monitor their tracking based on previous delivery times.

COVID-19 has devastated the global delivery network. Even overnight delivery can now take a month to complete. Insurance companies are refusing to pay out for lost parcels as they say they are delayed from COVID- than lost. And many orders are being delivered even after 12 weeks. Unfortunately, this is entirely out of our control.

Why Has my parcel not arrived?

Check and confirm that your delivery address is correct. If it is inaccurate, please let our support team know as soon as possible so we can help further.
Company Contact 

Please confirm that you can receive parcels sent via Courier services at your address.

No matter if the goods are lost but still arrive, please get in touch with us so we can monitor delivery times and inform other customers
Company Contact 

I hope that helps explain, and many thanks for your patience and understanding with this issue.

Welcome to the internet but please be careful.I thought I should write some information on internet safety seeing as we run a discussion group and a database where people can meet each other.It is great that we all love our poi and staff twirling but that does not mean that everyone is nice and honest. Chances are there may be a few who are not who they appear to be .Remember that we can not actually see each other and some people use this to pretend to be something they are not. A mentally ill person who is 40years old and male may be pretending to be a 18 year old girl . And you really don't want to be giving out personal details to this kind of person.You should always think about what you put into our discussion group. It is viewable by anyone on the internet. That includes the crazy people who get a thrill out of hurting or harming others.read more...

Yes we like to keep all things.See how the website changed over the years to what you currently see now.We have a section called Archives just for these things.

Yes we do.See our Glossary page here

Home of Poi in no way endorses fire breathing, which is a very dangerous art.For information on fire breathing please read our extensive article on fire breathing

We have put together a simple test here.

Most likely yes. However the only way to find out for sure is to obtain the fuel's Material Safety Data Sheet (MSDS)

The following are excerpts taken from the discussion pages comparing some common fuels "......Coleman/White Gas: somewhat smokey, almost a soap like taste, lingering smell to the air, neither of us breathe with it for fear of blowbacks, so I can't accurately comment on that. Wonderful ignition with a moderate burn length. An orangey-yellow flame, great for night. Kerosene: Tastes like Moonshine but aspirates well without fear of blowback. Quick ignite, short burn. IMHO it is only worth it for breathing, not for poi, staff or other toy. Smokey and residuey. Slows down in cold weather (Shorter burn, harder to create a strong blow). More of a deep orange flame. Lamp/Candle Oil: Little taste, good aspiration, slight risk of blowback. Long burns, though a touch stinky/smokey. Slow to ignite..has a "creeping" flame. Great for inclimate weather. Has a more reddish flame than anything. I like the lamp oil/coleman for the toys. I use it in and out of doors. I still use Kero for blows. There are many arguements for and against each fuel and it really comes down to personal preference."- Pele "From my ...experience... White gas has the quickest light and shortest burn. Cleanest burning. Very low flash point, definitely *not* what I'd use for blowing. Lamp oil has a longer burn but a slower light up. Somewhere between white gas and kerosene on the clean burning spectrum. Higher flash point, good for blowing. Kerosene has the longest burn time and somewnere between lamp oil and white gas as far as ease of lighting. Most smelly, smokey and leaves most residue on tools. I'm biased on the stinky, sooty kero bit. I've never blown with it. A mix can make a good happy medium. I like soaking tools in lamp oil first and dipping them quickly in white gas at the end. That way I get the most of lamp oil's longer spin time, I get the white gas easy light and no kero stink and soot. Lamp oil and white gas will separate, but if you do the sequential dipping thing the white gas will be on the outside for the easy light. For indoor performance I use white gas alone for the cleanest burn. If I want a longer burn on white gas, I add more wick." - Diana the Huntress. ".....I just got done talking to a friend who is a Ren Magician and fire eater. He travels all over the Canada and the U.S. We discussed the differences ....... in our findings and he had these insights and thoughts to add.... Climate Temperature. We are located in the Northeast US where it is cold, I know this effects Kero (the colder it is the shorter it burns and the harder it is to light). So far I haven't noticed a difference in Coleman or Lamp Oil. Altitude. The higher up the shorter the burn. ALthough I know we aren't very high above sea level here, I just thought it might be worth mentioning. He says that there is a real difference in where you purchase them. He said Coleman down south taste different than up here (he uses it on torches, not to breathe with ...). I don't know why this is but I have heard it from other performers as well." - Pele "....incidentally, we accidentally let the lamp oil freeze a coupla weeks ago, but were {prolly stupidly} impatient, and soaked poi in it as soon as there was anything thawed enough to pour ..... didn't seem to make any difference at all. the whole thing did eventually thaw and seems just fine". - ykaterina ".... you can mix lamp oil or kerosene with Coleman, around here it seems most people either go 50/50 or 3/4 Colman 1/4 lamp oil. It will smoke more but not nearly as bad as without the coleman and burns longer. You can normally get smokless or ultra pure Lamp oil and it doesn't smoke much but the spin off is really slick and hard to clean." - Crispyx

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We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our support team.Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.Please click here to contact our support team.

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HoP does not condone Fire Breathing.We wish to discourage the act being shown as a cheap easy trick or something that is cool to do.It is one of the most dangerous of the fire arts. We do not wish to glorify it by posting images of people doing it on the site.Any images or text on HoP associated with Fire Breathing includes warnings and links to information on it's hazards.Fire Breathing can easily kill, and has harmed a number of our community friends.We highly recommend you do research on the dangers of Fire Breathing, and then do something else.

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This seems to be happening more often now with emails failing to arrive because of the above reasons.

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Other ways to contact us: Company Contact 

Since shipping costs depend on the weight/volume of the items being shipped, the best way to find out the shipping costs to your region is to use the shopping cart. Simply add the items you are interested in to the cart, the shipping cost to your region will be displayed automatically and be updated as you add/delete items to the cart. The shipping costs will be calculated and displayed - before you have to submit any payment method or actually place an order.