Shop FAQ

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 

 Sales Assistant / 

Top Questions:

Delivery Questions:

Payment Questions:

Product Questions:

Support Questions:

 

 

 

 

How much is shipping?

The order form will automatically calculate this for you as you select the items you want. This cost will vary according to weight of the parcel and where the items are being sent.

Add the items to the cart, then check out to enter your delivery details. The following page will then be able to quote you shipping charges and different shipping methods if applicable.

Air Mail provides delivery from 9 days around the world.

Target delivery days are for major cities and exclude weekends and public holidays.

Courier delivery is also available to some destinations, and takes 3 to 4 working days.

Target delivery days are for major cities and exclude weekends and public holidays.

Delivery to other areas or where your item is dutiable or is held in customs may take a little longer.

The delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is dispatched.

You will gain legal ownership of the products you have ordered when the products have been delivered to you.

A number of currencies are available to choose from within the shop. Select the option required and all prices will be converted using the latest currency conversions from xe.com

 

Note: You are under no obligation to purchase the goods until you have submitted payment to us and the goods have been shipped.

How can I cancel an order?, What happens once an order has been placed?

I don't have a credit card - how can I pay?

You can also pay by Western Union Money Order. If available you may also pay via the PAYPAL network via Switch,Solo,Delta, Electron debit cards. These options are available in the 'payment' area of the shop during the checkout process.

Do you deliver to my country?

We deliver to most countries. However we reserve the right to not supply goods on a case by case basis.

Some countries require additional security checks before goods can be considered for shipping. Full country list here.

How long will delivery take?

Air Mail provides delivery from 9 days around the world.

Target delivery days are for major cities and exclude weekends and public holidays.

Courier delivery is also available to some destinations, and takes 3 to 4 working days.

Target delivery days are for major cities and exclude weekends and public holidays.

Delivery to other areas or where your item is dutiable or is held in customs may take a little longer.

The delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is dispatched.

You will gain legal ownership of the products you have ordered when the products have been delivered to you.

I want it now! Can I get them delivered any faster?

Courier delivery is also available to some destinations, and takes 3 to 4 working days.

Target delivery days are for major cities and exclude weekends and public holidays.

Delivery to other areas or where your item is dutiable or is held in customs may take a little longer.

The delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is dispatched.

You will gain legal ownership of the products you have ordered when the products have been delivered to you.

Is your site secure/ safe?

YES, because our checkout pages use Thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the order forms. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All personal information used within the shop are secured using Password Protected Folders and Locked Databases using SSL (Secure Sockets Layer) encryption.
Financial information that is collected is used to bill the user for products and services and then deleted from the secure servers locked database. No financial information is stored on the web site server. A Thawte SSL Server Certificate will enable SSL (secure socket layer) , giving you the ability to communicate securely. SSL protects all communications, credit card orders and protects sensitive personal information. SSL security makes eavesdropping almost impossible.

See also Company Privacy policy

I am having trouble with PAYPAL?

Paypal is an external payment gateway, and as such is not operated by us.

Queries about the functionality of paypal should be directed to them. However if you require other assistance feel free to contact our Support Team.

Can I send you a cheque?

Sorry, we are unable to accept cheques / checks of any sort.

I don't have a credit card - how can I pay?

I want to order many poi sets can I get a further discount?

Yes, we can do quantity discounts and wholesale.

Send your request to our friendly Sales Team

Be sure to detail who you are and the amount you wish to purchase, as discounts are based on quantity ordered.

Retail outlets wishing to stock our products should contact our Wholesale Division.

I am new to poi, what do you recommend?

We have a shop category called 'for beginners'. This lists items that are suitable for those new to these arts.

We have special introductory specials in there also.

Our friendly Sales Team can also help you if you are having difficulty in deciding.

Can I pick my own colours?

When you view details of your product there is a drop down menu that enables you to select different colours (if available) the image will also change if multiple colour images are available for the item.

How do I measure the length of my chain poi set?

Measure lenght of Poi

As a general guide hold your arm out in front of you and measure from where your thumb joins your hand to your chest.

 

Length of Poi

This is the measurement we suggest you use. This total length will include the length of the head of the poi the cords and the handles. We also use S = short, M = medium, L = long to help in selecting length.

However there is no reason why you can not have it shorter. If you have it longer it will restrict some internal moves when swinging in front of your chest.

Shorter poi are really good for high speed spinning and longer poi is great for making slower large flame circles.

What is the difference between double loop and single loop handles?

This describes how many loops, for putting your fingers through, are on each handle

  • Most common is the double loop, however both types give the same control of the poi. We recommend double loop handles, as poi becomes more secure around two fingers and less likely to come off hands.

Can I adjust the length of my poi set?

This depends on what type of poi set you have.

  • Practice poi sets with nylon cords can be adjusted.
  • Fire poi with Stainless steel cords are non-adjustable, however you can purchase new cords
  • Fire poi with chain can be adjusted shorter. However you can not re-lengthen them or make them longer without special links and connectors. Chain is available separately or you can purchase new cords.

Are any of your products suitable for children?

The Practice poi sets are suitable for children aged from 5 years, however the minimum skill level required is from children who are generally 8 years old.

Our minimum age for using a fire product is 18 years. Please be assured that the fumes and fuels are toxic.

What if I get the length of my poi wrong?

This is not a problem. You can either send them back for an exchange, or you can just order a new set of cords.

Please contact our Support Team for help.