Reviews on Service & support

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 
 Sales Assistant / 
Service & support  
20th October, 2017
Great Customer Service
"I have purchased a few items from Home Of Poi and my orders have always been right on and prompt. My latest order had a battery issue and they got back to my first inquiry so quick per email and this resolved my issue rather fast."
, USA  [Verified Buyer]
SILVER Member since Jun 2015

Service & support  
16th October, 2017
UK Delivery - Slow but effective
"UK delivery took a few days longer than the estimates given, but well within the worst case time - and that's ignoring the two days added by our own customs department. (12 working days dispatch to customs notification, paid immediately, and in my hands 2 days later). Last-mile delivery by Parcelforce, which I'd consider a plus. Packaging and dispatch by HoP very fast and without the slightest issue."
, United Kingdom  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
15th October, 2017
Lotus Petal Fire Fan
"They are very nice. The weight distribution is very good. They are easy to spin. The fans travelled through half the world to me, and they only needed 15 days. Thank you."
, Germany  [Verified Buyer]
SILVER Member since Feb 2016

Service & support  
11th October, 2017
Like magic
"Live in Aus. The delivery was quicker than i expected. The product its self... absalute bliss to work with and incredibly hipnotic. They even gave me a special dvd link thingy to help me learn quicker."
, Australia  [Verified Buyer]
SILVER Member since Oct 2016

Service & support  
9th October, 2017
Buying experience
"My order came complete. They gave a few day longer window that they arrived in. Poi worked nice out of the box. The knobs are awesome as well. Great company to buy poi products from."
, USA  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
9th October, 2017
Very satisfied
"Thank you for the new order I just got in the mail. It arrived faster than expected. I am so happy with the products I have bought from Home of Poi. Flow in delivery :-D"
, Norway  [Verified Buyer]
SILVER Member since Jul 2016

Service & support  
4th October, 2017
Exemplary customer service
"All communication with the staff has been swift and easy. My package was lost in the mail, but customer service was quick to fix the situation. Truly an example of dedication."
, Finland  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
3rd October, 2017
Top Notch
"Always a pleasure doing business with the folks at Home of Poi. You guys always work hard to take care of my needs and customer service is very easy to work with."
, USA  [Verified Buyer]
SILVER Member since Jan 2006

Service & support  
3rd October, 2017
Reliable store
"Everything went pretty smooth, the delivery was fast, the item was in a perfect condition."
, Australia  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
2nd October, 2017
My first and favorite.
"I first ordered a pair of sock POI from home of poi back in 2008. They're superb with communication back and forth via email and it makes me feel comfortable knowing when my package ships. Their prices are great and the benefits are amazing. I just thought tonight about how awesome it is that they include batteries whenever you buy poi off them. Keep being incredible. Thank you so much!"
, USA  [Verified Buyer]
SILVER Member since Mar 2016

Service & support  
2nd October, 2017
easy ordering process - fast shipping
"Easy ordering and fast shipping - I am very pleased with the service of HOP"
, Austria  [Verified Buyer]
SILVER Member since Sep 2017

Service & support  
2nd October, 2017
Fast and Furious
"Love to order flow gears from Home of Poi. One of the best service and delivery so far."
, Thailand  [Verified Buyer]
GOLD Member since Oct 2013

Service & support  
29th September, 2017
super fast delivery to UK
"Fantastic service to UK, arrived when expected and within 10 days of ordering, Would not hesitate to buy from Home of Poi again."
, United Kingdom  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
29th September, 2017
Fantastic
"Fast delivery to Belgium! Beautiful fans! Exceptional communication and info about my order and the fire fans I ordered! Super happy, keep it up!"
, Belgium  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
28th September, 2017
Quality & delivery
"Quality 10/10 Delivery 10/10 Very helpful customer service very happy with my orders to date."
, Australia  [Verified Buyer]
SILVER Member since Aug 2017

Service & support  
28th September, 2017
Perfect
"Good communication and fast service"
, New Zealand  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
27th September, 2017
Fast shipping, good quality
"As always HoP delivers fast and the product is great quality."
, USA  [Verified Buyer]
SILVER Member since Dec 2012

Service & support  
26th September, 2017
Very satisfied!
"This was my first time visiting and ordering from home of poi. The website was very organized, and I received frequent updates about my order. Everything arrived as expected, and I was very impressed with the quality of service. Thank you!"
, USA  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
23rd September, 2017
Customer service
"I paid for expedited shipping, my poi were on a plane the very next morning. Got to Denver from New Zealand in 3 days. Hurricane Irma couldn't stop HOP, thanks guys!"
, USA  [Verified Buyer]
GOLD Member since May 2012

Service & support  
22nd September, 2017
incredible
"As always, great quality."
, Canada  [Verified Buyer]
GOLD Member since Jul 2017

Service & support  
22nd September, 2017
A1 Service.
"This is a great company and is very helpful. With a wide selection of not only poi and poi accessories as well as flow toys. The customer service is very helpful and will assist you in what you need done. Very pleased with both product and service."
, USA  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
22nd September, 2017
Led glow Poi
"Thanks so much i love my Poi glow. Thank you for including instructions and information and tips. Product is top class and delivery was quick"
, Ireland  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
21st September, 2017
Fans of fire!!
"Love love live"
, USA  [Verified Buyer]
SILVER Member since Aug 2017

Service & support  
20th September, 2017
I'm pleased
"Communication is as perfect as one could wish! Much love for that!"
, Germany  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
20th September, 2017
Great product incredible guarantee!
"Fantastic service incredible guarantee! Extremely fast and effective"
, USA  [Verified Buyer]
SILVER Member since Apr 2017

Service & support  
19th September, 2017
Excellent
"Very pleased with the product and service."
, Ireland  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
16th September, 2017
Excelent attention
"We are very happy with our order .Mainly that the little problem we had with our box going astray and they resolved it brilliantly and we are more then happy with the product too!!"
, Mexico  [Verified Buyer]
BRONZE Member since May 2017

Service & support  
15th September, 2017
Satisfied
"HOP has a pretty good selection of great products. They ship their orders on time, and I am very happy with what I received. I made one set of poi from their stage balls and now I'm going on to make a second set for a friend as well as a rope dart. I will definitely shop here again."
, USA  [Verified Buyer]
SILVER Member since Aug 2017

Service & support  
13th September, 2017
Very Helpful!
"The help team was very prompt and helpful, and once when there was a mistake with my order, they fixed it free of charge. I recommend Home of Poi to everyone who asks me where I buy my fire gear."
, Canada  [Verified Buyer]
GOLD Member since Feb 2013

Service & support  
12th September, 2017
Play Contact Juggling SIL-X 67mm (2.6 Inch) Ball
"Firstly, the customer service and delivery time is second to none. I live in the UK and received the order in only a week. The product is excellent. These balls are just the right size (and I've got small hands!) and the liquid inside ensures they remain stable. The choice of colours is also good. I would definitely recommend these balls in particular and Home of Poi in general. Super impressed."
, United Kingdom  [Verified Buyer]
SILVER Member since Jul 2017