Reviews on Service & support

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 
 Sales Assistant / 
Service & support  
23rd September, 2017
Customer service
"I paid for expedited shipping, my poi were on a plane the very next morning. Got to Denver from New Zealand in 3 days. Hurricane Irma couldn't stop HOP, thanks guys!"
, USA  [Verified Buyer]
GOLD Member since May 2012

Service & support  
22nd September, 2017
incredible
"As always, great quality."
, Canada  [Verified Buyer]
GOLD Member since Jul 2017

Service & support  
22nd September, 2017
A1 Service.
"This is a great company and is very helpful. With a wide selection of not only poi and poi accessories as well as flow toys. The customer service is very helpful and will assist you in what you need done. Very pleased with both product and service."
, USA  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
22nd September, 2017
Led glow Poi
"Thanks so much i love my Poi glow. Thank you for including instructions and information and tips. Product is top class and delivery was quick"
, Ireland  [Verified Buyer]
BRONZE Member since Sep 2017

Service & support  
21st September, 2017
Fans of fire!!
"Love love live"
, USA  [Verified Buyer]
SILVER Member since Aug 2017

Service & support  
20th September, 2017
I'm pleased
"Communication is as perfect as one could wish! Much love for that!"
, Germany  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
20th September, 2017
Great product incredible guarantee!
"Fantastic service incredible guarantee! Extremely fast and effective"
, USA  [Verified Buyer]
SILVER Member since Apr 2017

Service & support  
19th September, 2017
Excellent
"Very pleased with the product and service."
, Ireland  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
16th September, 2017
Excelent attention
"We are very happy with our order .Mainly that the little problem we had with our box going astray and they resolved it brilliantly and we are more then happy with the product too!!"
, Mexico  [Verified Buyer]
BRONZE Member since May 2017

Service & support  
15th September, 2017
Satisfied
"HOP has a pretty good selection of great products. They ship their orders on time, and I am very happy with what I received. I made one set of poi from their stage balls and now I'm going on to make a second set for a friend as well as a rope dart. I will definitely shop here again."
, USA  [Verified Buyer]
SILVER Member since Aug 2017

Service & support  
13th September, 2017
Very Helpful!
"The help team was very prompt and helpful, and once when there was a mistake with my order, they fixed it free of charge. I recommend Home of Poi to everyone who asks me where I buy my fire gear."
, Canada  [Verified Buyer]
GOLD Member since Feb 2013

Service & support  
12th September, 2017
Play Contact Juggling SIL-X 67mm (2.6 Inch) Ball
"Firstly, the customer service and delivery time is second to none. I live in the UK and received the order in only a week. The product is excellent. These balls are just the right size (and I've got small hands!) and the liquid inside ensures they remain stable. The choice of colours is also good. I would definitely recommend these balls in particular and Home of Poi in general. Super impressed."
, United Kingdom  [Verified Buyer]
SILVER Member since Jul 2017

Service & support  
11th September, 2017
Elder Fans
"I was excited for the interesting shape. However, the weight is weird. It is a circle so doesnt feel terribly balanced and the holes are so big you have to spin a lot slower. Im not all that jazzed about this purchase. If you want to buy them from me Ill give you a discount lol. Havent even lit them."
, USA  [Verified Buyer]
BRONZE Member since Jul 2017

Service & support  
10th September, 2017
great products
"The products took a while longer to receive than I had hoped and one of the ordered poi had a different color scheme than I had ordered which was a shame because I had ordered it specifically for that color. Other than that the products were good and have already given me a lot of fun."
, Netherlands  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
6th September, 2017
Don't stress!
"Quick, easy and solved my problem in a second. I LOVE Home of POI! you guys are the best."
, Australia  [Verified Buyer]
GOLD Member since Apr 2016

Service & support  
6th September, 2017
Thank you so much
"Great customer service very knowledgeable. Very helpful. I recommend this to all my friends. The flo toys you sell are healing to the body. Meditation if you will"
, USA  [Verified Buyer]
BRONZE Member since Nov 2014

Service & support  
5th September, 2017
Amazing products.
"A wonderful company with impeccable customer service and dedication to there products."
, USA  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
1st September, 2017
Beginning
"Its definitley a good place to get started. My poi led did go out on both but they sent new ones no problem. Products are cheap but its worth it if someone's just interested."
, USA  [Verified Buyer]
SILVER Member since Aug 2016

Service & support  
1st September, 2017
Excellent
"Hardly had to wait for what I ordered, was surprised when they arrived so quickly. Amazing! 10/10"
, United Kingdom  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
31st August, 2017
love HOP
"Always come here for my flow neeeeeds"
, USA  [Verified Buyer]
SILVER Member since Apr 2016

Service & support  
28th August, 2017
LED Poi
"Excellent product bought as a present for my son. Great customer service. Product as described and excellent resource provided in regards to learning how to use it . Thank you for another great product."
, Australia  [Verified Buyer]
SILVER Member since Jun 2017

Service & support  
28th August, 2017
Excellent communication and service
"I was nervous ordering from New Zealand (I live in the USA), but the order arrived a day before the estimated delivery, and I received several emails confirming the shipping and tracking. The products arrived exactly as promised, and well packaged. I've no doubt I will be a returning customer, thank you!"
, USA  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
26th August, 2017
Fast shipping
"Good product and fast shipping."
, USA  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
23rd August, 2017
Sock poi
"Received my poi in under 2 weeks (Ireland) very happy with my purchase, sock poi are very stretchy but very fun and nice to use"
, Ireland  [Verified Buyer]
BRONZE Member since Jun 2017

Service & support  
23rd August, 2017
Great products and service
"I bought juggling balls for my son. I had a question, which I submitted via the online support function. I received an immediate and helpful response, and similarly received frequent updates on the status of shipping. Happily, the juggling balls came on the early side (yeah!) I'd order from them again in a heartbeat."
, USA  [Verified Buyer]
BRONZE Member since Aug 2017

Service & support  
22nd August, 2017
Game Changing
"I went from no name led poi to the 2 7/8 in pendulum poi for my second set of poi and it has drastically increased how fast i'm learning new tricks and flowing overall. I would say invest in nice poi but they were decently priced for the value they have to me! You might want to consider getting a size larger than 2 7/8 but it is not too big of a deal for me as i'm still starting basically."
, USA  [Verified Buyer]
BRONZE Member since Jul 2017

Service & support  
22nd August, 2017
First poi
"I ordered sock poi and they're my first poi ever! They work really well (except when I hit myself haha). I look forward to becoming a poi master :)"
, USA  [Verified Buyer]
BRONZE Member since Jul 2017

Service & support  
21st August, 2017
Love the purchase suggestions.
"Right off the bat we were impressed with the option to take the short survey and get suggestions on where to start. It's super simple, and makes it very beginner friendly."
, USA  [Verified Buyer]
BRONZE Member since Jul 2017

Service & support  
21st August, 2017
A great website with ahuge selection
"We found that the selection offered by this company was far greater than we could get here in the UK. Prices are very good which made it worth while paying the import tax on our items. Despite the distance involved our package arrived in pretty quick time, despite having to await the card to allow us to pay customs at this end, the company clearly get orders despatched quickly. Everything arrived in good order having been packed appropriately for such a long journey. Would definitely use them again"
, United Kingdom  [Verified Buyer]
BRONZE Member since Jul 2017

Service & support  
18th August, 2017
Great Service
"When one of my LED juggling balls stopped working after about 8 months, I emailed support and got a VERY quick reply. Sam was super helpful in troubleshooting with me, and when we discovered it must be an internal problem, was quick to offer a free replacement. My only wish is that they would have allowed me to add more to my order since the ball was being sent anyway. But overall, responses were extremely quick and friendly and the team was very understanding."
, USA  [Verified Buyer]
BRONZE Member since Sep 2016