Reviews on Service & support

 
 Sales Assistant / 
Service & support  
12th June, 2009
u guys rock it
"I've ordered from HOP for years and have never matched the service support or sense of security I get when I go with u guys... Keep it up I'm a lifer!"
, USA  [Verified Buyer]
SILVER Member since Jan 2005

Service & support  
12th June, 2009
I've never been disappointed :)
"You guys always get my deliveries to me faster than I can believe. I live in the States and you deliver quicker than most companies here do! The one time a product from you guys broke you replaced without any questions in a matter of days. You always have the inventory I'm looking for at perfectly reasonable prices. The loyalty discount and referral discount help me keep up with my poi addiction :) I love Home of Poi and I recommend it to every poi-spinner I talk to :)Thanks for remaining awesome all these years!"
, USA  [Verified Buyer]
GOLD Member since May 2007

Service & support  
11th June, 2009
Speedy Delivery
"I'm quite surprised. Six days ahead of schedule going from New Zealand to Arizona (U.S.). Bravo Home of Poi."
, USA  [Verified Buyer]
GOLD Member since May 2009

Service & support  
10th June, 2009
customer satisfaction
"I have nothing but good things to say about this company. Great products good prices fast shipping and excellent customer communication. The website is extremely informative and helpful. I for one am a customer for life. Good work guys!"
, USA  [Verified Buyer]
SILVER Member since May 2009

Service & support  
9th June, 2009
AWESOME CHAINS
"These chains are perfect. They actually make my fire poi a joy to play with something I look forward to rather than just grabbing my oggz again. The swivels work fantastic even after getting all gummy from the soot. I've been able to pull of orbitals that have spun for over 30 seconds at a go. The security of having everything welded is awesome because I know I won't light anything on fire with a rogue poi head. The chains are also really light which makes everything feel better since the weight is more distributed towards the end. Suede handles are so nice. They're comfortable and fold into a very nice double loop if you prefer that method of control. Totally worth every penny."
, USA  [Verified Buyer]
SILVER Member since Sep 2008

Service & support  
5th June, 2009
staff and play poi
"My fire staff arrived as you said early. The rest of my items arrived a day or two later. Total to the states was about a week. AWESOME! I love my items and play with them every night. They are fantastic! I will definitely order from you in the future."
, USA  [Verified Buyer]
SILVER Member since Jul 2006

Service & support  
4th June, 2009
LED Strobe Poi Cord and Leather Handles
"I bought these product separately instead of buying them in a pack which is because I prefer the better cord and the leather handles. The Strobe poi themselves are fantastic and now make a regular appearance at parties I go to. I actually have a set and found them so good I bought this set for a friend who recently started spinning. Handles are really comfortable and cord is good."
, Ireland  [Verified Buyer]
SILVER Member since Jun 2008

Service & support  
4th June, 2009
Fast & Secure
"Had no problems got everything I ordered + the free DVD everything works great! Second order and will repeat with no thought."
, USA  [Verified Buyer]
SILVER Member since May 2009

Service & support  
3rd June, 2009
Wonderful purchase!
"Hi! We love the Poi we ordered and are having a great time learning to use them. We're really glad some of our friends introduced us to them and to your website. They arrived before they were suppose to which was really awesome. They are perfect and we love the colors on both of the sets. I think it is really cool also how I got the follow-up e-mail that tells me that you really do care about how my purchase experience was. Thank you and we sincerely enjoy our Poi! ~Amanda Andrade"
, USA  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
3rd June, 2009
Great service
"Great service got here in time for my show"
, Australia  [Verified Buyer]
SILVER Member since Apr 2007

Service & support  
3rd June, 2009
TOTALLY AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"I Love everthing about them not one thing do i hate thank you HOME OF POI"
, USA  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
3rd June, 2009
Very happy
"Arrived this morning one week later then said (but in fairness from N Z to the west of Ireland in 3 weeks isn't bad! :D ) Perfect condition & 2 sets of extra batteries. Much appreciated thanks :)"
, Ireland  [Verified Buyer]
BRONZE Member since Jan 2009

Service & support  
2nd June, 2009
VERY SPEEDY
"I ordered expecting to wait two weeks (located in CA) and got it within 5-6 days. Very quick"
, USA  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
1st June, 2009
Fantastic new poi
"I spun with this set on the beach for the first time it was amazing. I felt very comfortable with the leather and the wicks. The straps were perfectly soft and comfortable. I've been recommending Home of Poi to everyone interested in spinning. Thank you so much."
, USA  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
31st May, 2009
Excellent purchase
"I am so pleased with the poi I ordered a few weeks ago. They are fabulous and such fun to use during classes with the young ones! They think they are great. I will definitely order again soon and would recommend this site to everyone!"
, Canada  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
30th May, 2009
Just great!
"Everything I've ordered was (and still is) great! Wick is very high quality!"
, Czech. Republic  [Verified Buyer]
GOLD Member since Mar 2009

Service & support  
29th May, 2009
Great products.
"I'm satisfied with the product. I enjoyed the Fire Dancing DVD that came with the fire and LED poi. I wish there was a second chain but I'm glad that it is easy to switch them both off."
, USA  [Verified Buyer]
GOLD Member since May 2009

Service & support  
29th May, 2009
you guys rock!
"Good prices good selection and I even got my order early! Yaaaaay!"
, USA  [Verified Buyer]
BRONZE Member since Apr 2009

Service & support  
28th May, 2009
The Speediest & Grooviest!
"I was afraid these LED glow balls would not arrive in time for my event...but they arrived a full week BEFORE they were promised! We're talking about all the way from New Zealand to Philadelphia USA! You guys are the best!! PS they are beautiful glow balls too and very durable. Way better than I expected. I'm altogether pleased with your company."
, USA  [Verified Buyer]
BRONZE Member since May 2009

Service & support  
27th May, 2009
AWESOME
"This is a great set of poi! Delivery was also very quick. I would recommend for more experienced poi spinners."
, USA  [Verified Buyer]
SILVER Member since Dec 2008

Service & support  
27th May, 2009
Awesome
"Awesome may be an outdated phrase but it sums up the service I have always had from HOP. They are superb at getting things sent away to the point where I expect the same kind of service from everyone else (but seldom get it...) Congratulations. And thanks for all great stuff at such reasonable prices. I tell lots of people about you because I know they will have the same positive experience."
, New Zealand  [Verified Buyer]
SILVER Member since May 2009

Service & support  
26th May, 2009
thank you home of poi no thank you post office!
"When I had originally ordered my poi there was a problem with the shipping but as soon as I informed Home of Poi of the problem they had another sent out that day with express mail(no charge) and i recieved it 3 days later! And again Many thanks to Home of Poi! Excellent quality products and great customer service!"
, USA  [Verified Buyer]
GOLD Member since Apr 2009

Service & support  
25th May, 2009
Best service and fast delivery
"Hi this was my first oder at HoP and I don't think it will be my last. Very good customer suport and brilliant contact possibilities (and of course good stuff). No answer to ANY question took more than 36h and if we calculate the 11h time difference...this is realy fast. stay like you are an keep on spinning. jens"
, Germany  [Verified Buyer]
BRONZE Member since Apr 2009

Service & support  
25th May, 2009
Fast shipping excelent service
"Faster than expected shipping great product. I have already placed a second order with HOP."
, USA  [Verified Buyer]
GOLD Member since May 2009

Service & support  
24th May, 2009
Easy to order. Quick delivery!
"I almost gave up looking for my glo poi online gettting more and more frustrated and discouraged searching other sites when a friend reccommended Home of Poi to me. I found it very easy to navigate the Home of Poi webiste. I was able to find exactly what I was looking for and browsing time included I completed my order in about 20 to 30 minutes. The sample instruction videos were a great surprise and very helpful. Although delivery took exactly the amount of time they estimated(quick delivery at no add'l cost!) I was still so anxious to get my new glo poi (birthday surprise for myself) that it seemed to take forever. :) Great quality for the price. ...I can't say enough good things :) Best wishes and happy spinning!"
, USA  [Verified Buyer]
BRONZE Member since Apr 2009

Service & support  
23rd May, 2009
QUICK POSTAGE!
"I was extreamly happy with the fast service from home of poi my package came safe and quick!"
, Australia  [Verified Buyer]
SILVER Member since Apr 2009

Service & support  
22nd May, 2009
Just Great
"Everything shipped quickly and was exactly as I ordered it. Great products at great prices and I will certainly be ordering again soon!"
, USA  [Verified Buyer]
SILVER Member since May 2009

Service & support  
22nd May, 2009
super HoP
"Super fast shipping. Super Price. Super Service. Super Products. Super HoP."
, Germany  [Verified Buyer]
PLATINUM Member since Feb 2008

Service & support  
22nd May, 2009
Fire!
"You service is awesome. Thank you for your timely and honest idea of when I would be receiving my order."
, USA  [Verified Buyer]
BRONZE Member since Apr 2009

Service & support  
21st May, 2009
I
"Every aspect of my order was completed in a friendly timely professional manner. The items were shipped the same day I ordered them and I received a confirmation e-mail within minutes of my order. My Glow Poi set arrived insanely quickly and well before the expected arrival date. In just 6 days my set made it from NZ to NY USA in perfect condition"
, USA  [Verified Buyer]
BRONZE Member since Nov 2008