Reviews on Service & support

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 
 Sales Assistant / 
Service & support  
3rd August, 2012
Fantastic!
"The service is amazing as soon as you have a question before you know it they have already answered! They are very friendly and help a lot! Thanks a lot!!"
, Australia  [Verified Buyer]
BRONZE Member since Jul 2012

Service & support  
1st August, 2012
Best business ever !!
"Seriously I know of no other business that is as efficient and proficient as yours... your products arrive superfast and are invariably better quality than expected. Your website is pretty much perfect... items are easy to find and to order... you have a great range of items and specials to provide incentive even though there is no better place to buy... and your loyalty scheme is generous and automatic... I just completed a buy order having left my loyalty details at home so resigned to pay full-price was pleasantly surprised to receive a 14.5 discount at the checkout !! - you guys rock !! - keep up the exemplary work :)"
, Australia  [Verified Buyer]
GOLD Member since Apr 2010

Service & support  
1st August, 2012
HOP is wonderful!
"Great quality products and amazing fast shipping! Will definitely order from HOP again!"
, USA  [Verified Buyer]
SILVER Member since Jun 2012

Service & support  
31st July, 2012
That's service
"First of all big compliments for the order tracking system! Its so nice when you buy stuff you love that you can see where it is and when you'll receive it without having to wait on reply's and such. I on the other hand did have a question about my status saying: ' being held for clearance at customs'. What scarred me a little bit foolishly thinking my stuff looked to dangerous to get into the country. My question was answered by Tom of the support team within a day and without having to take any further actions my stuff came in within a week. Because I shop online a lot I experience the highs and lows of digital services worldwide and with big respect I can say the the service provided by HOP is of excellent quality! They make it feel personal which is a great feeling when your buying something from the other side of the world! Thank you guys :)"
, Netherlands  [Verified Buyer]
GOLD Member since Jul 2005

Service & support  
15th July, 2012
Far Distance but Fast Shipping!!
"Fast! Reliable! Quality! Just some words that you will say after you recieve and open your package from HOP! I live in Charlottetown Prince edward Island Canada. I figured the shipping from New Zealand would have at least taken 3-5 weeks. But NO! Here in my mailbox in 10 days!! I ordered a set of sock poi and the deal of fire poi and glow heads. This was easily shipped in a FEDEX sized envelope. I ordered this on July 2 and recieved it on July 10 with regular shipping. This does not include the fact that it is not shipped on weekends! Very impressed!! I will be a long lasting user and buyer of HOP! Thanks guys! Great and quality service! You will be recommended!"
, Canada  [Verified Buyer]
BRONZE Member since Jul 2012

Service & support  
13th July, 2012
fast
"My order (2 large Acrylic Balls and a few bags) had to come literally from the other side of the globe ... And yet it only took 7 days for the package to arrive.. The items very well packed.. No problems no questions no additional payments.. Even the postman was cheerful and smiling.. No seriously.. 5 stars well deserved.."
, Belgium  [Verified Buyer]
BRONZE Member since Jul 2012

Service & support  
10th July, 2012
Great Service Prompt Responses
"I emailed Home of Poi with a question and they promptly emailed me back with a response and a link to check out my order information! A+++ for Home of Poi! :)"
, USA  [Verified Buyer]
BRONZE Member since Jul 2012

Service & support  
26th June, 2012
Awesome products
"I sent my order in on June 19 and living in the backwoods of little 'ole SC in the US; I received my soft practice Poi with DVD's on June 25th. How is that for awesome fast shipping? Thanks to Malcom and the HOP for their services and prompt speedy shipping."
, USA  [Verified Buyer]
SILVER Member since Jan 2007

Service & support  
18th June, 2012
Fabulous Poi!
"Just received my order today got here really fast. I work with kids in a remote town in the Pilbara region of WA. As soon as I started getting out the Poi products the excitement from the kids was electric. Can't wait to start training. We will definitely be ordering more shortly. Thanks so much."
, Australia  [Verified Buyer]
SILVER Member since Jun 2012

Service & support  
18th June, 2012
Rugged fun toy
"Had this four years now and it has been all over the world strapped to my back. It is always a crowd pleaser. It shows a bit of wear at the ends the silicone covering has torn a bit but is still functional."
, USA  [Verified Anonymous Buyer]
SILVER Member since May 2008

Service & support  
14th June, 2012
Outstanding!
"First HoP purchase. Extremely pleased! Ordered standard shipping got an email almost immediately after letting me know my item had shipped and got my product 6 business days later! Packaging was efficient and all of the products arrived undamaged. Will definitely shop here again!"
, USA  [Verified Buyer]
BRONZE Member since Jun 2012

Service & support  
7th June, 2012
Fast shipping and excellent service.
"This was a great online shopping experience.Although HOP is located in New Zealand my poi arrived in Alberta Canada in 4 days."
, Canada  [Verified Buyer]
BRONZE Member since Jun 2012

Service & support  
5th June, 2012
just amazing
"my 3 piece fire starves are just amazing and they arrived within 3 days excluding the weekend the postage was the slowest postage and it was very simple to assemble and feels great"
, Australia  [Verified Buyer]
GOLD Member since May 2012

Service & support  
3rd June, 2012
May i say WOW?
"I ordered my poi on a holiday weekend (US) a friend had explained that it usually took a while to get the orders so I spent a little extra for the online tracking...which was very easy to use(good thing since I am a computer idiot).. and wow! Just one week later i am outside trying them out. TY TY TY!"
, USA  [Verified Buyer]
BRONZE Member since May 2012

Service & support  
31st May, 2012
Great starters
"i love sock poi for practice. i learn everything on my jailhouse stipe socks before going to my fire poi. also my 15 month old son loves them i got the rainbow lights with this set and the slow fade blows his litle mind"
, USA  [Verified Buyer]
SILVER Member since Sep 2011

Service & support  
27th May, 2012
Fast and Troueble Free
"Not the first order and wont be the last I make here. Great service and remarkably quick for crossing the Pacific."
, Canada  [Verified Buyer]
SILVER Member since Apr 2010

Service & support  
26th May, 2012
Quick friendly
"I've ordered a few times with absolutely no issues. I am always greatly impressed at the speed of delivery and the quality of the products!"
, Canada  [Verified Buyer]
GOLD Member since Jan 2011

Service & support  
17th May, 2012
Great!
"It is so great that this company gives out a free safety video and even covers the shipping! Better than paying for a safety video and most people just wouldnt buy it or pay attention to safety as much as they would with this video. For all fire spinners I suggest you get a copy and pay close attention :)"
, USA  [Verified Buyer]
BRONZE Member since Sep 2011

Service & support  
13th May, 2012
LED sock poi
"They are awesome. I love the vibrant colors they are really fun. Will def be ordering again..."
, USA  [Verified Buyer]
BRONZE Member since Apr 2012

Service & support  
13th May, 2012
WONDERFUL
"My first purchase from Home of Poi was exactly what I wanted. My fire poi and the LED heads are wonderful."
, USA  [Verified Buyer]
SILVER Member since Mar 2012

Service & support  
13th May, 2012
They are Legen... wait for it
"DARY. Serious. It is more cuelfull to wait till the flowlights are there than to wait for Diablo 3. And I tried them and they are amazing. Got some Earth and I think they are the best choice for me. Great service fast shipping (was about 2 weeks to germany) and absolute no regrets :-)"
, Germany  [Verified Buyer]
BRONZE Member since Apr 2012

Service & support  
12th May, 2012
AMAZING service and speed!
"HOP should get an award for Most Awesome Customer Service in the Universe! My package was shipped within 3 hours of placing the order..and arrived only 3 days later to East Coast USA. SUPER exited to try out my new gear this weekend!"
, Bermuda  [Verified Buyer]
GOLD Member since May 2012

Service & support  
8th May, 2012
looking for a good set of poi?
"YES!!! I finally got my ninja set in and I cant put them down these are by far the best set of poi I have ever owned. The weight to them is perfect however if you are new to poi be carefull they are a little heavier and the hard case could be hazardous to your poi learning experience start with something softer. I have been spinning for 2 years now and have never come across a set like these. I got the single loop handle and twist it in my fingers and I really like how it holds on. I was going to go with the doubble leash but dont want my poi to go flying. As far as quality goes the case for the poi is a hard plastic with 7 rubber rings. I really like the cord and leash and the swivle comes in very handy. The variation of color choices are amazing and glow a lot more than I expected so that is a big ++++++. The only thing I wonder is if my rechargable batteries were sapossed to come with a charger? dont really care cause the set is so amazing! Why are you hesetating??? GET THESE!!!!"
, USA  [Verified Buyer]
BRONZE Member since Apr 2012

Service & support  
2nd May, 2012
Painfully quick
"The service was as always wonderful and shipping was painfully quick. I say painfully as I am already spinning with my new poi and getting used to the weight difference means I hit myself regularly"
, Australia  [Verified Buyer]
SILVER Member since Oct 2011

Service & support  
22nd April, 2012
5+ orders...10/10 every time.
"Home of Poi is the final word in customer service. Fast cheap AND my poi were delivered on a Saturday. I have never had anything but positive ranting to say about HOP and their customer care!"
, USA  [Verified Buyer]
SILVER Member since Aug 2011

Service & support  
12th April, 2012
:)
"always a great buying experience"
, USA  [Verified Buyer]
SILVER Member since Sep 2011

Service & support  
9th April, 2012
Worried but Assured
"I was waiting for my order to come in and the tracking confirmed delivery. The next day i received the pick up slip i had been waiting for and an email shortly after signing for my product. They were able to see i had signed for the product. And were glad all went well."
, USA  [Verified Buyer]
BRONZE Member since Mar 2012

Service & support  
3rd April, 2012
Best Gift To Myself
"Wow talk about a workout. I just burned them for the first time a couple nights ago. Amazing they truly are. Perfect weight size and move around with ease."
, USA  [Verified Buyer]
BRONZE Member since Mar 2012

Service & support  
31st March, 2012
Great Service!
"I ordered my first poi a few weeks ago. They only took a week to arrive and they are amazing! I will definitely continue to buy my poi from home of poi!"
, Canada  [Verified Buyer]
SILVER Member since Mar 2012

Service & support  
31st March, 2012
Amazing support!
"So... I forgot to put which apt number I live in on my address about an hour or two after I placed my order I noticed this and sent in an email expecting them to say sorry your order has already been shipped therefore there is nothing we can do about it :/ but luckily within MINUTES I got an email back they were able to add the apt number before the mail went out that day! I was impressed and very happy with the AMAZING customer support and quick response/fix!!! Thank you Home of Poi! :)"
, USA  [Verified Buyer]
BRONZE Member since Jul 2011