Reviews on Service & support

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 
 Sales Assistant / 
Service & support  
4th March, 2016
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
, USA  [Verified Buyer]
SILVER Member since Dec 2015

Service & support  
16th February, 2016
Pending order.
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
, Chile  [Verified Buyer]
BRONZE Member since Nov 2015

Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
Service & support  
8th January, 2016
flower sticks
"I ordered the yellow ones with blue and got orange ones with yellow."
, USA  [Verified Buyer]
SILVER Member since Dec 2015

Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
Service & support  
24th November, 2015
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
, Australia  [Verified Buyer]
BRONZE Member since Nov 2015

Service & support  
2nd October, 2015
Ninja V4 poi
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
, USA  [Verified Buyer]
SILVER Member since Aug 2015

Service & support  
22nd September, 2015
waiting.....
"It's been 6 weeks. Still haven't received my package."
, Canada  [Verified Buyer]
SILVER Member since Jul 2015

Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Service & support  
14th September, 2015
Disappoint
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
, United Kingdom  [Verified Buyer]
BRONZE Member since Aug 2015

Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
Service & support  
8th September, 2015
I didn't receive my order
"send me my poi..."
, USA  [Verified Buyer]
GOLD Member since Sep 2011

Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
Service & support  
4th September, 2015
Wrong poi
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
, USA  [Verified Buyer]
SILVER Member since Oct 2012

Service & support  
15th August, 2015
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
, USA  [Verified Buyer]
BRONZE Member since Jul 2015

Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."