Latest Reviews for Service and support page 8
Ordered by Newest FirstNewest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
11th April, 2018
Service and support
HoP is great
"Always the best customer service"
Lucas Henriksen, USA. [Verified Buyer]
SILVER Member since Jan 2018
Service and support
HoP is great
"Always the best customer service"
Lucas Henriksen, USA. [Verified Buyer]
SILVER Member since Jan 2018
11th April, 2018
Service and support
Quick and smooth
"My order was promptly processed, simply the shipping to Germany took the time it took. All in all: Quick and smooth, thank you!"
Kendra Taktak, Germany. [Verified Buyer]
SILVER Member since Mar 2018
Service and support
Quick and smooth
"My order was promptly processed, simply the shipping to Germany took the time it took. All in all: Quick and smooth, thank you!"
Kendra Taktak, Germany. [Verified Buyer]
SILVER Member since Mar 2018
9th April, 2018
Service and support
Good stuff, delivered fast
Vanessa Muck, New Zealand. [Verified Buyer]
BRONZE Member since Apr 2018
Service and support
Good stuff, delivered fast
Vanessa Muck, New Zealand. [Verified Buyer]
BRONZE Member since Apr 2018
3rd April, 2018
Service and support
incredible service
"i blinked twice and my flow toys arrived. insanely fast service!!! thanks tribe! :)"
Jordan Sayler, New Zealand. [Verified Buyer]
SILVER Member since Jan 2017
Service and support
incredible service
"i blinked twice and my flow toys arrived. insanely fast service!!! thanks tribe! :)"
Jordan Sayler, New Zealand. [Verified Buyer]
SILVER Member since Jan 2017
3rd April, 2018
Service and support
Best Poi Co in the Whole World
"Fantastic product, delivered 3 days after order..the backup service is second to none.. buy from the Best."
Shelley, New Zealand. [Verified Buyer]
GOLD Member since Mar 2010
Service and support
Best Poi Co in the Whole World
"Fantastic product, delivered 3 days after order..the backup service is second to none.. buy from the Best."
Shelley, New Zealand. [Verified Buyer]
GOLD Member since Mar 2010
3rd April, 2018
Service and support
Replacement of one faulty glow poi - timely and free!
"I purchased a set of glow poi and they arrived by mail within 3 days. Oh joy! Except one was not working. Oh no! After going through the online advice options and very helpful emails from the manufacturers in USA, I asked the Home of Poi in Christchurch for advice and they not only sent me a replacement part for free but also within the short time frame before I went to WOMAD in Taranaki. I was able to spin poi after dark at WOMAD and now only hit myself in the head sometimes. My family are impressed, my Year 9 form class are impressed and I was deeply impressed by the aroha and awhina shown by Home of Poi. I have been unreservedly recommending their product, and their service, to everyone who comes up to me and asks - where did you get those - they are so cool! I have a long way to go on my spinning journey - but have had the best possible start. The shape and consistency of glow poi make it a fun, instead of a painful, learning curve. Mesmerising even with basic moves at night!"
Claudine Tyrrell, New Zealand. [Verified Buyer]
SILVER Member since Mar 2018
Service and support
Replacement of one faulty glow poi - timely and free!
"I purchased a set of glow poi and they arrived by mail within 3 days. Oh joy! Except one was not working. Oh no! After going through the online advice options and very helpful emails from the manufacturers in USA, I asked the Home of Poi in Christchurch for advice and they not only sent me a replacement part for free but also within the short time frame before I went to WOMAD in Taranaki. I was able to spin poi after dark at WOMAD and now only hit myself in the head sometimes. My family are impressed, my Year 9 form class are impressed and I was deeply impressed by the aroha and awhina shown by Home of Poi. I have been unreservedly recommending their product, and their service, to everyone who comes up to me and asks - where did you get those - they are so cool! I have a long way to go on my spinning journey - but have had the best possible start. The shape and consistency of glow poi make it a fun, instead of a painful, learning curve. Mesmerising even with basic moves at night!"
Claudine Tyrrell, New Zealand. [Verified Buyer]
SILVER Member since Mar 2018
3rd April, 2018
Service and support
Great service
"Great website with great customer service!"
Michael Hutchings, USA. [Verified Buyer]
SILVER Member since Mar 2018
Service and support
Great service
"Great website with great customer service!"
Michael Hutchings, USA. [Verified Buyer]
SILVER Member since Mar 2018
31st March, 2018
Service and support
Home of POI does it again
"Once again your guys at HOP have exceeded my expectations and delivered with you usual excellence. You continue to amaze me. Thanks for the fantastic service."
Graham Martin, New Zealand. [Verified Buyer]
GOLD Member since Nov 2011
Service and support
Home of POI does it again
"Once again your guys at HOP have exceeded my expectations and delivered with you usual excellence. You continue to amaze me. Thanks for the fantastic service."
Graham Martin, New Zealand. [Verified Buyer]
GOLD Member since Nov 2011
29th March, 2018
Service and support
Wonderful Company To Do Business With!
"I was very pleased with my transaction and my purchase. Everything went smoothly with the purchase and my stick's arrived in the amount of time I was told it would take. I love my new stick's and can't wait to light them! Thank you so much!!"
Cassandra Smith, USA. [Verified Buyer]
SILVER Member since Mar 2018
Service and support
Wonderful Company To Do Business With!
"I was very pleased with my transaction and my purchase. Everything went smoothly with the purchase and my stick's arrived in the amount of time I was told it would take. I love my new stick's and can't wait to light them! Thank you so much!!"
Cassandra Smith, USA. [Verified Buyer]
SILVER Member since Mar 2018
29th March, 2018
Service and support
Prompt and Precise customer service
"I was curious as to whether lengths of grip come off a longer roll so I could order a custom length, unfortunately they didn't, but, the answer came very fast."
Charlie F., New Zealand. [Verified Buyer]
PLATINUM Member since Jun 2006
Service and support
Prompt and Precise customer service
"I was curious as to whether lengths of grip come off a longer roll so I could order a custom length, unfortunately they didn't, but, the answer came very fast."
Charlie F., New Zealand. [Verified Buyer]
PLATINUM Member since Jun 2006
28th March, 2018
Service and support
super service
"Deuxieme commande chez home of poi et toujours aussi satisfait. Service rapide, on est informe de chaques etapes et les colis arrivent vraiment vite. Merci!"
Yannick Forney, Switzerland. [Verified Buyer]
SILVER Member since Feb 2018
Service and support
super service
"Deuxieme commande chez home of poi et toujours aussi satisfait. Service rapide, on est informe de chaques etapes et les colis arrivent vraiment vite. Merci!"
Yannick Forney, Switzerland. [Verified Buyer]
SILVER Member since Feb 2018
26th March, 2018
Service and support
flowtoy led shortstaff 800mm
"robust, fast, long battery life want another for dual wielding"
Jake Iuli, New Zealand. [Verified Buyer]
SILVER Member since Jan 2018
Service and support
flowtoy led shortstaff 800mm
"robust, fast, long battery life want another for dual wielding"
Jake Iuli, New Zealand. [Verified Buyer]
SILVER Member since Jan 2018
24th March, 2018
Service and support
Amazing
"Everything we ever purchase from here is of high quality and great priced! Will be shopping here again. Highly recommended"
Carolyn Dillon, USA. [Verified Buyer]
SILVER Member since Oct 2017
Service and support
Amazing
"Everything we ever purchase from here is of high quality and great priced! Will be shopping here again. Highly recommended"
Carolyn Dillon, USA. [Verified Buyer]
SILVER Member since Oct 2017
22nd March, 2018
Service and support
Review of Concentrate Contact Staff + C5 LED
"The contact staff is wonderful. Very bright LEDs and the staff is weighted really well. The LED modules have broken twice on me, but customer service from Home of Poi has sent me 2 replacements free of charge. Love this company!"
Michael Williams, USA. [Verified Buyer]
SILVER Member since Sep 2017
Service and support
Review of Concentrate Contact Staff + C5 LED
"The contact staff is wonderful. Very bright LEDs and the staff is weighted really well. The LED modules have broken twice on me, but customer service from Home of Poi has sent me 2 replacements free of charge. Love this company!"
Michael Williams, USA. [Verified Buyer]
SILVER Member since Sep 2017
22nd March, 2018
Service and support
Repeat Customer here
"This is the fourth time buying from HomeofPoi, and as always 100 satisfied! Highly recommend their top quality products. Keep on spinning ;)"
Dziyana Yarkina, Belarus. [Verified Buyer]
BRONZE Member since Oct 2017
Service and support
Repeat Customer here
"This is the fourth time buying from HomeofPoi, and as always 100 satisfied! Highly recommend their top quality products. Keep on spinning ;)"
Dziyana Yarkina, Belarus. [Verified Buyer]
BRONZE Member since Oct 2017
20th March, 2018
Service and support
Best props available
"I have been a flow artist for about 5 years now. I know many people that make their own however, all of my props have come from H.O.P. I have shopped for parts to build my own and it is still more cost effective to purchase here. I've never had a prop malfunction or wear out in less than 2 years. Quality, cost and a replacement gaurantee (I've never had to use) makes Home of Poi the only online shop worth considering."
Akamu Ipo'honua, USA. [Verified Buyer]
SILVER Member since Aug 2015
Service and support
Best props available
"I have been a flow artist for about 5 years now. I know many people that make their own however, all of my props have come from H.O.P. I have shopped for parts to build my own and it is still more cost effective to purchase here. I've never had a prop malfunction or wear out in less than 2 years. Quality, cost and a replacement gaurantee (I've never had to use) makes Home of Poi the only online shop worth considering."
Akamu Ipo'honua, USA. [Verified Buyer]
SILVER Member since Aug 2015
16th March, 2018
Service and support
Amazing
"Super kind and extremely helpful"
Michael Eidson, USA. [Verified Buyer]
SILVER Member since Dec 2017
Service and support
Amazing
"Super kind and extremely helpful"
Michael Eidson, USA. [Verified Buyer]
SILVER Member since Dec 2017
16th March, 2018
Service and support
Good service
"My questions were all answered promptly and thoroughly."
Sean Baker, USA. [Verified Buyer]
SILVER Member since Feb 2018
Service and support
Good service
"My questions were all answered promptly and thoroughly."
Sean Baker, USA. [Verified Buyer]
SILVER Member since Feb 2018
16th March, 2018
Service and support
Fantastic service, the best products in poi and a friendly team!
"Love this place - great poi of all the styles you can imagine. Each well made. I got fantastic flag poi and lots of practice poi. You can even go to the warehouse and buy them - handy on a 3 week trip to New Zealand. Malcolm is one in a million! :)"
Francesca, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2018
Service and support
Fantastic service, the best products in poi and a friendly team!
"Love this place - great poi of all the styles you can imagine. Each well made. I got fantastic flag poi and lots of practice poi. You can even go to the warehouse and buy them - handy on a 3 week trip to New Zealand. Malcolm is one in a million! :)"
Francesca, United Kingdom. [Verified Buyer]
SILVER Member since Feb 2018
13th March, 2018
Service and support
Best quality
"I'm glad to be a customer of Home Of Poi, they always deliver with quality service with their shipping ALWAYS being on point along with the flow toys:) This is definitely the shop i recommend to people because i know that they don't let down or even come close with the way they do things.. Anyways, thank you HOP, this customer won't be going anywhere. Stay up, Stay flowing♡"
Giovanni Flores, USA. [Verified Buyer]
SILVER Member since Aug 2016
Service and support
Best quality
"I'm glad to be a customer of Home Of Poi, they always deliver with quality service with their shipping ALWAYS being on point along with the flow toys:) This is definitely the shop i recommend to people because i know that they don't let down or even come close with the way they do things.. Anyways, thank you HOP, this customer won't be going anywhere. Stay up, Stay flowing♡"
Giovanni Flores, USA. [Verified Buyer]
SILVER Member since Aug 2016
12th March, 2018
Service and support
best quality and best treatment
"my doughter enjoyes her diabolovery much. the first one didnt arrive and home of poi imiddiatly send another one instead!"
Sharon Tourel, Israel. [Verified Buyer]
BRONZE Member since Dec 2017
Service and support
best quality and best treatment
"my doughter enjoyes her diabolovery much. the first one didnt arrive and home of poi imiddiatly send another one instead!"
Sharon Tourel, Israel. [Verified Buyer]
BRONZE Member since Dec 2017
12th March, 2018
Service and support
Great product, great service
"I've ordered Poi for my boys a few times. The products received were always as advertised, great quality, great price and delivered on time."
Carol Migliore, USA. [Verified Buyer]
SILVER Member since Dec 2014
Service and support
Great product, great service
"I've ordered Poi for my boys a few times. The products received were always as advertised, great quality, great price and delivered on time."
Carol Migliore, USA. [Verified Buyer]
SILVER Member since Dec 2014
2nd March, 2018
Service and support
Great service people!
"I messed up my address on the ordering process and they were quick to help. They shipped me out a new one to the right address right away! Thanks!"
Brian Reichner, USA. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Great service people!
"I messed up my address on the ordering process and they were quick to help. They shipped me out a new one to the right address right away! Thanks!"
Brian Reichner, USA. [Verified Buyer]
BRONZE Member since Jan 2018
2nd March, 2018
Service and support
Great fast service
"Delivery arrived far earlier than expected. Online service was easy to deal with. I really love Home of Poi and prefer them for all of my related needs."
Justin Schaefer, Canada. [Verified Buyer]
SILVER Member since Feb 2011
Service and support
Great fast service
"Delivery arrived far earlier than expected. Online service was easy to deal with. I really love Home of Poi and prefer them for all of my related needs."
Justin Schaefer, Canada. [Verified Buyer]
SILVER Member since Feb 2011
28th February, 2018
Service and support
I'll be back
"The product is as good or better than expected. Shipping to the U.S. took about a week and a half, but that seems very reasonable for where they're at. The company seems very honest and I'll be ordering more from here!"
J.b., USA. [Verified Buyer]
BRONZE Member since Feb 2018
Service and support
I'll be back
"The product is as good or better than expected. Shipping to the U.S. took about a week and a half, but that seems very reasonable for where they're at. The company seems very honest and I'll be ordering more from here!"
J.b., USA. [Verified Buyer]
BRONZE Member since Feb 2018
28th February, 2018
Service and support
Onnnnn Fleek
"This type of customer service is hard to find! Each step of the way was guided and easy to follow. I m amazed by the resources provided by this company, simply for the customer s safety and benefit. Even the shipping was quick! If this is the common way y all do business, I might just have to tell my friends These materials are hard to find in the US, so I m glad I found your website."
Ginny Henderson, USA. [Verified Buyer]
BRONZE Member since Feb 2018
Service and support
Onnnnn Fleek
"This type of customer service is hard to find! Each step of the way was guided and easy to follow. I m amazed by the resources provided by this company, simply for the customer s safety and benefit. Even the shipping was quick! If this is the common way y all do business, I might just have to tell my friends These materials are hard to find in the US, so I m glad I found your website."
Ginny Henderson, USA. [Verified Buyer]
BRONZE Member since Feb 2018
27th February, 2018
Service and support
Comprar en Home of Poi es un placer
"Siempre es un placer comprar en Home of Poi. El material de todos sus art culos es muy bueno, se vuelcan totalmente en ayudar al comprador, la comunicaci n con ellos es muy f cil, r pida, y humana a la par que muy profesional. He comprado varias veces con ellos y lo seguir haciendo. Muchas gracias! :)"
La Nariz Roja, Spain. [Verified Buyer]
GOLD Member since Nov 2015
Service and support
Comprar en Home of Poi es un placer
"Siempre es un placer comprar en Home of Poi. El material de todos sus art culos es muy bueno, se vuelcan totalmente en ayudar al comprador, la comunicaci n con ellos es muy f cil, r pida, y humana a la par que muy profesional. He comprado varias veces con ellos y lo seguir haciendo. Muchas gracias! :)"
La Nariz Roja, Spain. [Verified Buyer]
GOLD Member since Nov 2015
21st February, 2018
Service and support
Fast reply and great answers!
"Thank you so much for clearing my doubts so fast :) I appreciate the service and I look forward to purchasing more!"
Melody, Singapore. [Verified Buyer]
SILVER Member since Jan 2018
Service and support
Fast reply and great answers!
"Thank you so much for clearing my doubts so fast :) I appreciate the service and I look forward to purchasing more!"
Melody, Singapore. [Verified Buyer]
SILVER Member since Jan 2018
16th February, 2018
Service and support
Amazing Service!
"5 STARS! Cannot speak more highly of the customer service I received with this order - unfortunately the postman lost my products, and Home of Poi were straight onto it! Replying to every email promptly, and re-sent my products with no hesitation. I am super grateful to have received my new juggling clubs this morning :) A weekend full of playtime and learning ahead for this little pixie! Thank you Home of Poi, you've made my day!"
Lucie Mitchell, Australia. [Verified Buyer]
SILVER Member since Feb 2010
Service and support
Amazing Service!
"5 STARS! Cannot speak more highly of the customer service I received with this order - unfortunately the postman lost my products, and Home of Poi were straight onto it! Replying to every email promptly, and re-sent my products with no hesitation. I am super grateful to have received my new juggling clubs this morning :) A weekend full of playtime and learning ahead for this little pixie! Thank you Home of Poi, you've made my day!"
Lucie Mitchell, Australia. [Verified Buyer]
SILVER Member since Feb 2010
14th February, 2018
Service and support
Fast service !
"Was so happy with my products. They came within the week and I had made my new fire snakes within the day, and spinning that night. Will definitely buy from here again."
Bronagh Oneill, New Zealand. [Verified Buyer]
BRONZE Member since Jan 2018
Service and support
Fast service !
"Was so happy with my products. They came within the week and I had made my new fire snakes within the day, and spinning that night. Will definitely buy from here again."
Bronagh Oneill, New Zealand. [Verified Buyer]
BRONZE Member since Jan 2018
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All prices converted to United States dollars using XE.com