Reviews on Service and support

  
     12th January, 2009
Speedy delivery and just as promised
"Everything arrived in less than half the expected time which I definitely liked. Everything was shipped in one package unlike some other stores I've been to which means that shipping ends up being a LOT cheaper. Nothing was missing or broken and I've enjoyed using the new products. Thanks HoP!"
, USA  [Verified Buyer]
SILVER Member since Feb 2008

  
     11th January, 2009
HOP FTW!
"These awesome New Zelanders sold me quality products at great prices and shipped them to me very quickly! I placed my order over the busiest part of the year for mail (year-end holidays) and my package still made it to me here in California in a week! Amazing! And that was with the cheapest shipping and no tracking! If you're thinking about getting your poi through HOP I'd really recommend that you do. I wish all my online orders went this well!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2008

  
     10th January, 2009
Still Happy
"Once again great service. Arrived promptly and in perfect condition!"
, USA  [Verified Buyer]
GOLD Member since Jan 2008

  
     9th January, 2009
grand
"I was late with the order and it still got through- service was excellent- made my new years"
, New Zealand  [Verified Buyer]
BRONZE Member since Dec 2008

  
     9th January, 2009
Great company and service
"Though I have only ordered once from HOP it will definitely be my forever source of all things Poi. They have a great variety very reasonable prices and great service. The items were sent promptly and I was really impressed with not only receiving notice of when it had been shipped but also a follow-up report."
, USA  [Verified Buyer]
BRONZE Member since Dec 2008

  
     9th January, 2009
Poi
"I ordered my first set of Poi balls & WOW! Thanks!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2008

  
     8th January, 2009
More Than Satisfied
"I received the LED Poi set faster than I expected and with more batterries than I had expected. The poit set works great and I am glad that I went with Home of Poi for my order."
, USA  [Verified Buyer]
SILVER Member since Dec 2008

  
     7th January, 2009
As usual!
"Phenomenal!!!! Fastest shipping Fastest processing Quality product Excellent support. Competitors should start packing their bags because HOP is in the house!!!!!!!"
, USA  [Verified Buyer]
SILVER Member since Sep 2008

  
     6th January, 2009
Fast Shipping Great Service
"A big thank you for the fast shipping in spite of the X'mas festive season."
, Australia  [Verified Buyer]
BRONZE Member since Dec 2008

  
     2nd January, 2009
order confirmation & follow up
"I was pleased with the immediate e-mail order confirmation and the follow up e-mails that kept me informed on the status of the order. My son is pleased with the product! Thanks."
, USA  [Verified Buyer]
BRONZE Member since Dec 2008

  
     1st January, 2009
xmas 2008
"First class service. Lots of reassuring contact keeping me advised of order progress and arrived in ample time for xmas."
, England (UK)  [Verified Buyer]
SILVER Member since Dec 2008

  
     31st December, 2008
Poi as Christmas Presents
"Bought these poi for my other half and even though the expected delivery date was 24th of December th package managed to arrive here in the UK at my house by the 19th! Quality of the products is excellent and we all had a good time having a play for the first time ever on Poi on christmas day loved it! Thanks again for the great service!"
, United Kingdom  [Verified Buyer]
BRONZE Member since Dec 2008

  
     30th December, 2008
Customer Service at Home of Poi
"All aspects of my order were easy. The shipping was quick and thorough all items received. It has been a great experience doing business with Home of Poi. Recommend highly to new buyers. Thank you Home of Poi you're excellent customer service made my son very happy."
, USA  [Verified Buyer]
BRONZE Member since Dec 2008

  
     29th December, 2008
very good
"responsive and quick"
, USA  [Verified Buyer]
GOLD Member since Dec 2008

  
     26th December, 2008
Satisfied in Somerset
"I'm totally happy with the flag poi I bought. They're not what I expected them to be and they're really different to the spiral poi I usually use but it's all good. Thinking about buying more to mix and match :)"
, United Kingdom  [Verified Buyer]
BRONZE Member since Dec 2008

  
     24th December, 2008
sam grant
"soo good my second order of these this set for my brother excellent service and delivery will definatly use home of poi again in the future"
, England (UK)  [Verified Buyer]
SILVER Member since Jul 2008

  
     23rd December, 2008
The best of the best
"I work in Customer Service and I must write that the service that HoP provides is fantastic is very professional yet personalized. The way they threat you the chat support is mega cool and thanks a lot Chris! =) and the way it is shipped lovely! And is on time always. Is one of the most reliable Customer Service ever! Yes I LOVE HoP!! =D =D"
, USA  [Verified Buyer]
GOLD Member since Jul 2007

  
     19th December, 2008
Fun with POI
"The POI I received are simply awesome - the lights are so spectacular when I dance... ! Especially the blue one - I look like in a bubble - with these balls you take people to the different dimension...! :) I highly recommend !"
, Taiwan  [Verified Buyer]
SILVER Member since Nov 2008

  
     16th December, 2008
works
"inexpensive shipping everything arrived as ordered. took a little over a week to arrive in the dc area"
, USA  [Verified Anonymous Buyer]
PLATINUM Member since Nov 2008

  
     15th December, 2008
Art of Poi DVD
"As a beginner I am finding this DVD extremely helpful. I ordered this product from Home of Poi the product was well packed speedy delivery and polite informative communication from the company. Thank you A+++++++++++++++++++++++++++++++++++++++ xx"
, Wales (UK)  [Verified Buyer]
SILVER Member since Nov 2008

  
     15th December, 2008
hop i luv you so much
"best place for poi in the world .dont be fooled by any other poi seller. With poi you get what you pay for . dont be a fool buy from hop"
, USA  [Verified Buyer]
GOLD Member since Jun 2008

  
     13th December, 2008
Awesome
"Even if it took a while to get the things to Sweden it was worth it It was a great service and really good products Thanks so much!!!"
, Sweden  [Verified Buyer]
SILVER Member since Nov 2008

  
     12th December, 2008
Second time and stll perfect!
"It's the second time I order from HOP and I couldn't be happier the service is great and really fast! It's clear that the customers are really important to them. Great service!!"
, Canada  [Verified Buyer]
SILVER Member since Apr 2008

  
     10th December, 2008
No Disappointments Yet Again
"I received another order in perfect condition from Home of Poi. The order was received on time and Chris was actually assisting me with a rush delivery option. As long as these products keep arriving in time in good condition with this kind of customer service; I don't forsee myself buying fire equipment from anybody else."
, USA  [Verified Buyer]
SILVER Member since Nov 2008

  
     9th December, 2008
perfect
"Thank you Home of Poi. The products I ordered arrived in perfect condition and in a very short time. It took just a little more than a week to ship them from New Zealand to Hungary. Thank you!"
, Hungary  [Verified Buyer]
BRONZE Member since Nov 2008

  
     7th December, 2008
Service Product & Postage
"This is without a doubt the most professional of any business I've dealt with product is A1 service was exceptional & postage was fair & fast. I bought the item for a friend who is so impressed with the poi and dvd has assured me I should definitely give poi a go so we can eventually do a double act. I will now be purchasing for myself and hope to continue regular custom with such a professional & successful business. Thanks again."
, Australia  [Verified Buyer]
SILVER Member since Aug 2008

  
     5th December, 2008
promor DVD is good beginning
"I found a lot of information for base lessons. Wounderful!"
, Belarus  [Verified Buyer]
SILVER Member since Oct 2008

  
     5th December, 2008
Excellent service
"I just wanted to thank you for your excellent service. Our order was processed with unbelievable efficiency and all of the goods we ordered arrived more promptly than expected. If only there were more businesses out there that were so professional."
, Australia  [Verified Buyer]
BRONZE Member since Nov 2008

  
     4th December, 2008
HOP Service
"All I can say is that the service was excellent. A quick and easy ordering system and regular emails telling me of the status of my order up until it left the warehouse. The speed of the postage was great too. Only taking a week to reach me in the UK from New Zealand. I shall definately be ordering from here again."
, England (UK)  [Verified Buyer]
BRONZE Member since Nov 2008

  
     3rd December, 2008
Quick and Easy
"I was a little worried about ordering a product from an overseas company. I couldn't believe how easy it was and how quickly I was able to get my order. The HOP customer service was awesome with sending confirmations and tracking information for the product. It arrived the day before they anticipated it would."
, USA  [Verified Buyer]
SILVER Member since Nov 2008