Reviews on Service & support

  • All Purchases made this month instantly go into the draw to win a USD $ 100.00 credit to your HoP account.
 
 Sales Assistant / 
Service & support  
3rd February, 2017
Nice and easy
"Gor the product fast and without any problems."
, New Zealand  [Verified Buyer]
BRONZE Member since Jan 2017

Service & support  
2nd February, 2017
Fantastic
"Great service"
, Ireland  [Verified Buyer]
GOLD Member since Sep 2014

Service & support  
2nd February, 2017
This company flows!!
"Transaction flowed super smooth not even a plane change. Package even arrived ahead of schedule.. Maybe one suggestion... Poi is an art form.. Maybe allow more options with the poi.. Give buyers a chance to really be creative. More Handle options, three inch fire cord between the swivel and the handle etc maybe even led handles on the fire?. Everyone is vary different with different styles i think if you explored with accessories more customers would be more likely to embrace your company. Seriously debating purchasing led poi. But i don't feel comfortable with your standard flow cord and finger handles. i kinda feel like im voting, with no clue if my idea will be heard. But i like feeling involved"
, USA  [Verified Buyer]
SILVER Member since Jan 2017

Service & support  
1st February, 2017
Very helpful
"Very quick to respond and helpful in answering my questions"
, USA  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
31st January, 2017
Fire Fans(At home kit)
"I received my fire fans within a fair time frame. I ordered the white pair which look awesome and are coated perfectly! The fans themselves are ever so slightly curved in a way I did not expect, but it does not seem to affect performance at all. Over all I am very pleased with them and the lotus shape is beautiful. This is my second pair I've ordered from them and I will continue to order from Home of Poi in the future. Great Company!"
, USA  [Verified Buyer]
SILVER Member since May 2015

Service & support  
29th January, 2017
Fantastic products, service and delivery
"This is my second order with HoP. All products are as described and high quality. Ordering is easy, shipping costs are fair, items are packed and posted speedily and delivery is fast."
, Australia  [Verified Buyer]
SILVER Member since Nov 2016

Service & support  
27th January, 2017
Best Contact Poi
"Best pair of poi yet!"
, USA  [Verified Buyer]
GOLD Member since May 2015

Service & support  
27th January, 2017
Great first poi
"These seem to be good poi to learn with. I've whacked myself with them a few times without injury. So far all the stitching is holding up -- though I do my best not to abuse them. They untangle relatively easily (but not just by pulling them apart). Basically, I'm happy with them; but bare in mind, these are my first poi, so I don't have much to compare with."
, Canada  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
26th January, 2017
My HOME for all things POI
"I can always count on HoP for fast delivery and excellent product. Customer service is also very responsive and quick to act! Thanks as always!"
, USA  [Verified Buyer]
SILVER Member since Mar 2016

Service & support  
26th January, 2017
Customer Support Prompt Response
"Customer Support Prompt Response They response all my inquiries very fast and well explained. Detailed and Satisfied. Highly Recommended. Thank You."
, Singapore  [Verified Buyer]
BRONZE Member since Jan 2017

Service & support  
26th January, 2017
Diabolo X 2
"I went in to the Christchurch store to buy diabolos for my son and daughter. The staff there are very helpful and friendly. They spoke to myself and my children and gave them the option of colours and accessories and stick colours. They have a huge range of products and they are very honest and do not try to over sell or up sell. Great people. I have told all my friend's about home of poi!"
, New Zealand  [Verified Buyer]
SILVER Member since Jan 2017

Service & support  
25th January, 2017
Supremely Satisfied!!
"I am Supremely Statisifed with my order! The Fire fans I purchased are works of art! They arrived rather quickly as well. Thanks House of Poi!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
25th January, 2017
Fast and easy
"My service was vary fast and easy shipping only took 4days to reach my mailbox vary pleased"
, USA  [Verified Buyer]
BRONZE Member since Jan 2017

Service & support  
25th January, 2017
Review
"Quick shipping, careful packaging, and excellent products."
, USA  [Verified Buyer]
BRONZE Member since Jan 2017

Service & support  
24th January, 2017
Fast service
"Fast and easy process. Highly recommended for no worries and hours of fun! :-)"
, New Zealand  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
23rd January, 2017
Trustworthy company, great product
"After searching the internet for poi for my son, we found that Home of Poi has the best selection and prices. We were a bit hesitant as we typically do not order from companies in other countries due to potential security issues. Home of Poi was a completely trustworthy company to work with! We were told that our order would arrive in about a month, which was understandable given the overseas shipping. However, we were pleasantly surprised to receive our order less than 2 weeks later! We ordered the Ultra Tailed Poi - they are beautiful and great quality. Definitely will order from Home of Poi again if we're ever in the market. Thank you for making this a great shopping experience! My son is very excited to have his own poi!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
21st January, 2017
Great service
"Very knowledgeable and quick with replies. They made my first fire toy purchase easy and painless"
, USA  [Verified Buyer]
BRONZE Member since Apr 2015

Service & support  
21st January, 2017
I haven't had a need for any service/support
"I havet really needed to use their customer support yet but I will say that the product came very soon and was exactly what I was looking for so that's good enough for me!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
19th January, 2017
Good
"This was a pretty good purchase. Wish the tethers were slightly longer but that'ss my fault for not buying the longest size they offered."
, USA  [Verified Buyer]
SILVER Member since Nov 2015

Service & support  
19th January, 2017
Made finding a great deal easy
"While placing my order I noticed a place to enter a promo code so I googled promo codes for the site and tried several ranging between 5 &35 percent off. I poped in the highest working code 35 percent off, and made a good deal a great deal. Upon delivery we were even more delighted to find that the purchase included not one but two sets of poi fire and led adding yet another gift under the tree. I was very surprised that the price included both sets plus the discount made my good deal great!"
, USA  [Verified Buyer]
BRONZE Member since Dec 2016

Service & support  
19th January, 2017
Excellent high quality gear!
"We are really happy with the quality of this amazing equipment :)"
, New Zealand  [Verified Buyer]
SILVER Member since Dec 2014

Service & support  
18th January, 2017
Y'all Rock!
"Thanks for all the support and fast shipping, your tools are professional grade and the only slow poke was Canada post! Thank you for your service and dedication to flow art. Love from the north -pete"
, Canada  [Verified Buyer]
SILVER Member since Dec 2016

Service & support  
18th January, 2017
Thanks!
"I made an order just after Christmas and got my package just after New Years! Barely over a week during the holiday season is phenomenal! Thank you so much"
, Japan  [Verified Buyer]
SILVER Member since Dec 2014

Service & support  
17th January, 2017
Difference between a good company and a great company.
"The big difference between a company selling a good product and a great company is what happens when things go wrong. Obviously a good company will try to minimise what can go wrong but everyone's best intention sometimes things go wrong and how a company deals with that separates a good company from a great company. We had a problem with a hoop we bought. We held a quick discussion where they tried to resolve the issue. Once it became obvious we could not resolve the issue this way, they did not hesitate sending us a replacement hoop. I was very impressed and would not hesitate recommending them to others."
, Australia  [Verified Buyer]
BRONZE Member since Nov 2016

Service & support  
16th January, 2017
Thank you
"Thank you for the shipment, I'm excited and went full on with the poi's now :D!!"
, United Arab Emirates  [Verified Buyer]
SILVER Member since Oct 2016

Service & support  
14th January, 2017
Great Selection of Products - Excellent Service
"Great selection of products available on Home of Poi website. Ordered several products to give as Christmas gifts. Package arrived in the U.S. well within the delivery estimate using standard shipping. Products nicely packaged and of high quality. In fact, the LED poi set seems to be of higher quality than a set I purchased a year ago from this company. It is reassuring to know I can order from the other side of the planet and still get fantastic service. Thank you, Home of Poi!"
, USA  [Verified Buyer]
SILVER Member since Feb 2016

Service & support  
14th January, 2017
WE LOVE HOME OF POI!!
"My boyfriend and I have purchased a couple of items here and we are completely satisfied! Easy to order and quick shipping! The lights in our staff and hoop are vibrant and beautiful! We love getting creative with the programming features they each included! Thank you Hop!!"
, USA  [Verified Buyer]
BRONZE Member since Oct 2016

Service & support  
13th January, 2017
Great, speedy service
"Really happy with my Home of Poi purchase. I made a large order and it arrived packaged neatly and much quicker than I expected. Excellent customer service, thanks HoP!"
, Australia  [Verified Buyer]
GOLD Member since Dec 2016

Service & support  
13th January, 2017
Awesome service.
"Hassle free, prompt delivery. What more could you ask for?"
, USA  [Verified Buyer]
SILVER Member since Dec 2015

Service & support  
13th January, 2017
Excellent
"Service was great lots of information communication was fast and delivery was ahead of estimated date!"
, Canada  [Verified Buyer]
BRONZE Member since Dec 2016