Reviews on Service and support

  
     26th May, 2006
Great Customer Service
"Of all the places i checked out 'Home Of Poi' is without a doubt the most reasonably priced easy to use and friendly of them all. my item also arrived in the UK (from NZ) in 5 days using the slower service!! 'Home Of Poi' also seems to have a fantastic community that i cant wait to become part of. An inspirational site and company."
, United Kingdom  [Verified Buyer]
SILVER Member since May 2006

  
     26th May, 2006
Comments on order to Ireland
"I ordered from home of poi thinking (I don't know why!) that home of poi was based in the UK. When I received the order confirmation and saw that the business was based in New Zealand I thought I would be waiting an age for the package to arrive. In fact they arrived very quickly which I think is very impressive considering the delivery charge I paid was very reasonable. The service was excellent from placing my order to delivery to follow up. Thank you - now I just need to start spinning!"
, Ireland  [Verified Buyer]
BRONZE Member since May 2006

  
     26th May, 2006
outstanding!!
"i use HOP as my only shop for all my spinning gear! great service and excellent quality. Well done HOP!"
, United Kingdom  [Verified Buyer]
GOLD Member since Sep 2005

  
     26th May, 2006
Friendly and fast service
"Even without shipping buying Kevlar(R) wick in Aus is heaps more pricey than getting it from HOP - and it arrived on my doorstep in less than a week! No fuss exactly what I 'needed' and quickly too. Thanks HOP!"
, Australia  [Verified Buyer]
SILVER Member since Apr 2006

  
     25th May, 2006
Fantastic support!!!
"Home of Poi continues to provide excellent service for customers--they are helpful prompt and courteous. Thanks!!"
, USA  [Verified Buyer]
SILVER Member since Nov 2005

  
     25th May, 2006
Prompt Service
"Everything arrived exactly as ordered arrived on time. I highly recommend Home of Poi to anyone else needed firetwirling supplies"
, Australia  [Verified Buyer]
GOLD Member since Mar 2006

  
     25th May, 2006
Fast service
"The poi got to me fairly quickly for going such a long way! Everything was in great shape and I can't be more thrilled!"
, USA  [Verified Buyer]
BRONZE Member since May 2006

  
     24th May, 2006
around half the world in less than 2 weeks
"I ordered my poi after trying similar ones at a friends house and everything went very smoothly. the poi shipped almost immediately and they arrived safely in Norway less than two weeks later. I was notified by email of the order shipping and now (about a month after the poi shipping) I received a follow up mail to insure that I'm happy :) I am very happy!"
, Norway  [Verified Buyer]
BRONZE Member since May 2006

  
     24th May, 2006
thanks
"very good service and speed shipping"
, France  [Verified Buyer]
BRONZE Member since Apr 2006

  
     24th May, 2006
Sterling service...
"The service was great I recieved e-mails regarding delivery etc and a follow up arent I lucky...."
, Australia  [Verified Buyer]
SILVER Member since Apr 2006

  
     24th May, 2006
Happy Shopper
"Received my item all intact and had much fun with it later. Thank you!"
, United Kingdom  [Verified Buyer]
SILVER Member since Apr 2006

  
     24th May, 2006
you rock
"Excellent customer service! A quick response and amazing delivery. California delivery in 5 days (and that included a weekend). Thanks!"
, USA  [Verified Buyer]
SILVER Member since May 2006

  
     24th May, 2006
Who knew ordering overseas could be so fast?!?
"I have to agree with whoever wrote Holy crap that was fast! Excellent customer service too."
, USA  [Verified Buyer]
BRONZE Member since Apr 2006

  
     23rd May, 2006
Super!
"Fast delivery and full satisfaction of the products ordered! Couldn't have been better!"
, Denmark  [Verified Buyer]
GOLD Member since Apr 2006

  
     23rd May, 2006
my thoughts
"I found HOP to be easy to navigate and look at products. I really liked that I could see prices in Aussie dollars so I knew what things were really going to cost me. The follow up emails made me fel that I hadn't been lost in the cyber ether and that things were happening. Very good service and products"
, Australia  [Verified Buyer]
GOLD Member since May 2006

  
     23rd May, 2006
Fast friendly service
"I received my poi just one week after I ordered them. Upon realizing that I had measured incorrectly and ordered the wrong lenght I contacted your customer service department. Chris Hobbs wrote back to me and said that he was sending me replacement chains in the correct length free of charge and wished me happy twirling. I also received these in just one week and have been happily twirling ever since!"
, USA  [Verified Buyer]
SILVER Member since Apr 2006

  
     23rd May, 2006
Fantastic friendly service
"I have ordered many items at the Home Of Poi shop and have always been gob smacked at the fast friendly and outstanding service that I receive. Customer service is so important to me and Home Of Poi has always met my expectations and even gone that little bit further to make my experience one that cannot be matched. Thanks to Chris and Malcolm especially for your kind attention. I recommend you to ALL my fellow fire spinners for quality gear fast service and unparalleled support."
, Australia  [Verified Buyer]
SILVER Member since Apr 2002

  
     23rd May, 2006
Super Fast Service
"Excelent service fast delivery i live in Costa Rica and i got my poi sets in less than two weeks"
, Costa Rica  [Verified Buyer]
BRONZE Member since May 2006

  
     22nd May, 2006
Fire Poi dvd
"Thanks you guys couldn't of been any better great product and was sent very fast. recommend to anyone."
, Australia  [Verified Buyer]
PLATINUM Member since Feb 2006

  
     22nd May, 2006
Fast delivery!
"Although at first i had a few unreal expectations about when my poi would arrive international post in a week was stellar! they were there safe and sound a week later. keep up the good work and thankyou so much. i will definintely be telling my friends!"
, Australia  [Verified Buyer]
BRONZE Member since Apr 2006

  
     22nd May, 2006
So quick and SO easy!
"i'm so in love with my new rainbow practice poi. i'm still new to this so it was so great to find such a brilliant product and a great price- and they arrived to me in Australia in 4 days! Thanks so much!"
, Australia  [Verified Buyer]
SILVER Member since May 2006

  
     22nd May, 2006
Delivered their promise
"While some companies say around 2 to 3 weeks for shipping Home of Poi promised 7 to 9 days between my ordering then receiving my fluffy poi and DVD. They of course came through with their claim as I got the products on day 8. Thanks so much I've a new hobby I adore. Aurora"
, USA  [Verified Buyer]
BRONZE Member since Apr 2006

  
     20th May, 2006
so quick so hassle free
"I ordered my gear on a thursday around midnight and it arrived the following tuesday that basically means processed sent and recieved within two working days and i'm 130 kms west of brisbane Qld standard mail takes that long to get here incredible work gals/guys. Thank you"
, Australia  [Verified Buyer]
DIAMOND Member since Apr 2006

  
     20th May, 2006
Excellent Communication
"I had a problem with the delievry of my order - I ordered 2 sets of poi but only one was delivered. I contacted home of poi the following day who were incredibly helpful and I recieved my second set of poi pronto - wonderful customer service!"
, United Kingdom  [Verified Buyer]
BRONZE Member since Apr 2006

  
     19th May, 2006
very happy
"very happy with the service i received"
, United Kingdom  [Verified Buyer]
SILVER Member since Apr 2006

  
     17th May, 2006
Fast!!
"WOw!!! The HOP team is great...they're quick with delievery."
, USA  [Verified Buyer]
SILVER Member since Sep 2005

  
     17th May, 2006
Exactly as advertised
"The product I ordered arrived on the east coast of the US faster than I expected and it was exactly as advertised. The ability to use PayPal made the entire process effortless. Thank you very much."
, USA  [Verified Buyer]
BRONZE Member since Apr 2006

  
     17th May, 2006
excelent
"brilliant home of poi.you rock"
, United Kingdom  [Verified Buyer]
BRONZE Member since Apr 2006

  
     17th May, 2006
YAY POI
"I was very pleased they were shipped in quickly and there wasnt anything wrong with them and the prosess in getting them was simple as well."
, Canada  [Verified Buyer]
BRONZE Member since Apr 2006

  
     16th May, 2006
Very Good Service
"Everything arrived within two weeks ! Post sale service was excellent."
, Switzerland  [Verified Buyer]
GOLD Member since Apr 2006