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4th April, 2019 Purchase 2 7/8 inch Flex Pendulum PX3 Color Polite People, Decent Products, Sub-Par Experience "My first order of contact poi didn't go very well. It took much longer than promised but they came and I was happy enough with the quality to order two more sets. The second sets came quicker, however, the string thickness was MUCH thinner than the first batch. Since there was nothing in their order form which allowed me to select thickness I wrote customer service asking why they came differently. Essentially, I was told it was my fault with no offer to make things right. Given there are dozens of providers and I have several more orders to make this year, I'll be going with another vendor." Icongreen, USA. [Verified Buyer] SILVER Member since Dec 2018
Reply from Home of Poi: "Home of Poi support has contacted this customer back, the pendulum poi ordered were a Flex poi which do have the thinner rope. We have provided returns information once the customer informed us they would like to return the product. As the customer was still not 100% satisfied a full refund without product return was provided."