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Help > Delivery > My goods did not arrive in time, how do I get a refund?

Goods arrived Late

Refunds can only be considered if you had selected the Express Courier option using DHL or the EMS Economy Courier.

For DHL it has to be over 1 week late when being delivered to a main city and longer if address was a hard to get to area.

DHL and EMS states that delays can occur from time to time, so being a few days late will not mean a refund is automatically available. They are not a guaranteed time delivery service.

However if they admit that they made a serious mistake in late delivery then they will consider refunding you.

Please contact us with your full story.

Goods never arrived?

Please read instructions here

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