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kamao
BRONZE Member since Oct 2014

member
Location: USA

Total posts: 1
Posted:I'm confused.. I was under the impression that PodPoi came with a lifetime warranty but now i can't seem to find anything about it. Am I wrong or does my PodPoi have a warranty?

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ZandE
BRONZE Member since Apr 2011

member
Location: , USA

Total posts: 8
Posted:Our podpoi replacement policy:

If any non-electronic part fails, we will replace it for free.
If the light capsule is defective/not working and not physically damaged (cracks or split shell or water damage), we will replace it for free.
If the light capsule is defective and physically damaged (cracked, split, water damage), we will replace it for $17.50/capsule + shipping and handling


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Hayley_Wild
SILVER Member since Oct 2009

Member
Location: United Kingdom

Total posts: 1
Posted:I was also under this impression, at the time I spent a lot of money on these pod poi I thought it worth the extra for that peace of mind..... now I'm being told I'll have to buy replacement parts.
I've only used them for one charge and they've been stored for a while due to my health issues. Now I've come to charge them one is not working.
Very upset customer. I've always reccommended home of poi but this has really disappointed me.


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Malcolm
SAPPHIRE Member since Nov 2003

Malcolm

HOP admin
Location: New Zealand

Total posts: 1024
Posted:Our free replacement (with free shipping) warranty is for 12 months, you can still send your item back to Flowtoys for their "lifetime warranty" (however they ask you to pay for the shipping and it may not be covered).

May your balls always burn

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