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Derek_PetersonSILVER Member stranger 3 posts Location: USA
Posted: I recently received a set of Flowlights with crystals cases and Colecords. I was spinning a few days ago and I must've hit them against a wall or something because the purple light went out on one of them. (I have the Nebula colored lights) I don't necessarily remember hitting it on anything. They were in the crystal cases so not to get damaged. But I had only just received them, I didn't think they'd have issues so quickly. My girlfriend says I may have hit them but as I said I don't remember. Is it unheard of for the light to just go out? I want to know if there is anything I can do to fix the light that is out or if I need to send in a ticket to support. Though I'd rather not wait 2 weeks for delivery (Im in USA). Thanks for any help.
Derek_PetersonSILVER Member stranger 3 posts Location: USA
Posted: Here is a pic of the toys. Cant decipher much from a pic but at least you will have a visual of my products.
Kombi guyBRONZE Member HOP OM 225 posts Location: HOP Central, New Zealand
Posted: Hi Derek, sorry to hear you are having issues with your flowlights..... All electrical equipment can be prone to faults/damage if knocked against walls or possibly used in a way thats beyond what they are capable of handling etc etc But we can definitely help as I noticed you havent had them very long at all so feel free to email through to Tom at our HOP central office and he will help you out here with this issue as he handles the support for products etc
tom@homeofpoi.com
Hope that helps as normally they are very reliable but possibly in this case the way they collided with the wall was a little more than they could simply handle.......
Regards Chris. ___________________________ Chris Hobbs Operations Manager HOME of POI 36A Sonter Road Christchurch, New Zealand chris@homeofpoi.com support@homeofpoi.com www.homeofpoi.com SKYPE:homeofpoi Phone. +64 3 343 2078 Fax +64 3 343 2072
Derek_PetersonSILVER Member stranger 3 posts Location: USA
Posted: Thank you for the help Kombi I'll send an email right away.
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