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Forums > Help! > flowlights problem

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Stnd54
SILVER Member since Mar 2011

Stnd54
newbie
Location: Manchester/Essen, Germany

Total posts: 42
Posted:A couple of months ago I bought a set of flowlights from here. Now one of the LED's is broken on one of them, I've heard both here and flowtoys have good customer service but who should I be getting in touch with and would I have to send the broken flowlight back before anything can happen? cause that would be a major pain, despite what everyone says about HoP's fast shipping it always takes 3 weeks for anything to get here and I don't want to be without a my glowy poi for a month and a half. Thanks in advance for the help =)

Also how come HoP aren't selling single flowmass's anymore, I've lot one of 4 and don't want to but another crystal case.
EDITED_BY: Stnd54 (1316810676)

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Jameth
GOLD Member since May 2008

Jameth
enthusiast
Location: NSW, Australia

Total posts: 378
Posted:I'd email HOP sales and ask them - HOP staff are only on here intermittently and patchily.

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Malcolm
SAPPHIRE Member since Nov 2003

Malcolm
HOP admin
Location: New Zealand

Total posts: 1027
Posted:Flowtoys require the unit sent back.
HoP's policy is to not require faulty goods to be returned.

May your balls always burn

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Mynci
BRONZE Member since Apr 2005

Mynci
Macaque of all trades
Location: wombling free..., United Kingd...

Total posts: 8737
Posted:Yup - I just got new sent thanks to great HoP service when I had a ball chain issue grin

A couple of balls short of a full cascade... or maybe a few cards short of a deck... we'll see how this all fans out.

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