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JaredW
SILVER Member since Oct 2009

JaredW

enthusiast
Location: Flying south for the winter.

Total posts: 375
Posted:Anybody know what the wait time is now that christmas is over?
I just made an order thinking the rush must be over, but after I paid, I got a message saying it may be up to 3 weeks.
I won't be here in 3 weeks, had I known ahead of time there might be a 3 week delay I wouldn't have placed the order.


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ruggler
BRONZE Member since Dec 2010

ruggler

Toss Juggler


Total posts: 15
Posted:I'm not sure. I also just ordered something. It said that delays, as of December 15th, were 1 to 3 weeks. However, it also said that my delivery will arrive no later than January 4th, which was exactly one week. I guess we will find out how long it will take...

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Mynci
BRONZE Member since Apr 2005

Mynci

Macaque of all trades
Location: wombling free...

Total posts: 8737
Posted:I assume you mean an order from HoP not generalised shipping delays at UK ports and airports.

A couple of balls short of a full cascade... or maybe a few cards short of a deck... we'll see how this all fans out.

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JaredW
SILVER Member since Oct 2009

JaredW

enthusiast
Location: Flying south for the winter.

Total posts: 375
Posted:Yes, an order from HoP. Hopefully it gets here before I leave and have to get somebody to ship it to me again.

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ruggler
BRONZE Member since Dec 2010

ruggler

Toss Juggler


Total posts: 15
Posted:Nevermind. Now it says it will arrive on Feb 4.

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JoshDG


newbie
Location: Pontypridd

Total posts: 49
Posted:I spoke to one of the guys at HoP because I was about to place an order and it's all due to any possible delays in your area etc.

If your in the UK there are delays because of customs as opposed to Royal Mail but not sure about everyone else though sorry.


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JaredW
SILVER Member since Oct 2009

JaredW

enthusiast
Location: Flying south for the winter.

Total posts: 375
Posted:So I just checked the shipping info again, now there is a warning about the 3 week delay...
My expected delivery date is now nearly 6 weeks from my order date though, twice the now listed delivery date. This is unacceptable, and it will be my last order from HoP.

Not that HoP is at fault for the shipping or anything, but I wasn't told of the delay beforehand, and now it's twice that again.
I'm not ever going to be in place that long, and not being told of a 6 week delay. That kinda like ordering fast food, and the being told it will be 20 minutes after you've paid for it. Really irritating...

EDITED_BY: JaredW (1293735325)


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Malcolm
SAPPHIRE Member since Nov 2003

Malcolm

HOP admin
Location: HOP

Total posts: 1003
Posted:Sorry about the delays. As soon as we were informed about the possibility of delays we immediately put notices on the site in the order process and everyones tracking pages.

Not all orders will be delayed by weather, overloaded delivery networks or customs and many people are actually getting them in the normal times.

We thought it is better to say the worst case and keep the customer informed. Although this can upset some customers and lose us sales it is still better to be upfront.

hug
Malcolm


"May your balls always burn"

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JaredW
SILVER Member since Oct 2009

JaredW

enthusiast
Location: Flying south for the winter.

Total posts: 375
Posted:Well maybe I got my order in before the delays, but my order status still says February 3.
December 29 to February 3 is a bit more than 1-3 weeks.
There was no warning about the expected delivery date being 5 weeks until the package had shipped. Now I got to ship it twice.

Hopefully it's not that long, I'm leaving the country in a few weeks. I'll have to ship it again frown


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