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Forums > Help! > double charge on credit card?

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Soopa
Soopa

As Himself

Member Since: 31st Jul 2009
Total posts: 150
Posted:I was trying to order new poi on here and the whole thing effed up, I checked my account and no charge had been made so I decided to retry

When that effed up too I checked my account and was -200 dollars and my order was only for 100

I checked my previous orders on the site and it placed my order twice when it told me there was a server error, I canceled both orders but know I don't know what to do as I only have about 150 in my account and can't afford an overdraft fee nor can I even cover the negative balance

Last time something like this happened I never received the product and still ended up paying 300 dollars in overdraft fees and I'm honestly not keen on doing that again

Anyone know what I can do about this?



FireTom
Stargazer

Member Since: 20th Sep 2003
Total posts: 6650
Posted:it will get sorted, no worries... just hang in there for a few...

next time consider a more descriptive title, like "HoP order problem"... When reading your title it felt as if your or any other website is messed up...


the best smiles are the ones you lead to wink


Icarus Forde
Icarus Forde

Just Icarus//Spinner//Pyro//Geek
Location: New Zealand
Member Since: 10th Apr 2010
Total posts: 261
Posted:Basically, what Tom said. Either Malcolm or your bank can fix this up for ya - check with Malcolm first though, might save ya a trip to the bank. smile


Durbs
Durbs

Classically British
Location: Epsom, Surrey, England
Member Since: 23rd Sep 2001
Total posts: 5687
Posted:Indeed.

In many respects, this forum is seperate from the shop - if you hace any questions/queries/problems with the shop, contact them through the link below as opposed to posting in the forum as you'll likely get a faster response.

http://www.homeofpoi.com/company/Contact.php
br>
smile


Burner of Toast
Spinner of poi
Slacker of enormous magnitude


Soopa
Soopa

As Himself

Member Since: 31st Jul 2009
Total posts: 150
Posted:I know it's separate, I talked to my bank and they took care of it lol

I now have a balance of 7 dollars until the orders are canceled



Malcolm
Malcolm

HOP admin
Location: HOP
Member Since: 18th Nov 2003
Total posts: 981
Posted:DirtBag,

You said this had happened before Quote:Last time something like this happened I never received the product and still ended up paying 300 dollars in overdraft fees and I'm honestly not keen on doing that again
Was that with a different site? (email support@homeofpoi.com )

Very rarely payment forms get submitted twice, we disable the submit button after first submission, and our payment gateway says they have code preventing duplicate charges coming through. But its like every 6 months one gets through.

Although this was not the case this time. Both orders were canceled by your self and the refund is being processed by the credit card company.

If you want more details contact the site admin (me) .

Kindest regards

Malcolm


"May your balls always burn"


Soopa
Soopa

As Himself

Member Since: 31st Jul 2009
Total posts: 150
Posted:It was on a completely different site that it happened last time

Scarred by my previous mistake and incurring of debt I panicked on this one and canceled both just to be safe

I plan to wait until my balance is restored and re place my order, and I've already spoken with my bank and they were understanding and have aided me in solving the problem

I didn't see a reason to take this up with the HoP staff as it's more of problem with my bank and I but as it were the problem is solved (hopefully) and I've calmed down lol