Posted:I was trying to order new poi on here and the whole thing effed up, I checked my account and no charge had been made so I decided to retry
When that effed up too I checked my account and was -200 dollars and my order was only for 100
I checked my previous orders on the site and it placed my order twice when it told me there was a server error, I canceled both orders but know I don't know what to do as I only have about 150 in my account and can't afford an overdraft fee nor can I even cover the negative balance
Last time something like this happened I never received the product and still ended up paying 300 dollars in overdraft fees and I'm honestly not keen on doing that again
Classically British Location: Epsom, Surrey, England Member Since: 23rd Sep 2001 Total posts: 5687
In many respects, this forum is seperate from the shop - if you hace any questions/queries/problems with the shop, contact them through the link below as opposed to posting in the forum as you'll likely get a faster response.
HOP admin Location: HOP Member Since: 18th Nov 2003 Total posts: 984
You said this had happened before Quote:Last time something like this happened I never received the product and still ended up paying 300 dollars in overdraft fees and I'm honestly not keen on doing that again Was that with a different site? (email firstname.lastname@example.org )
Very rarely payment forms get submitted twice, we disable the submit button after first submission, and our payment gateway says they have code preventing duplicate charges coming through. But its like every 6 months one gets through.
Although this was not the case this time. Both orders were canceled by your self and the refund is being processed by the credit card company.
If you want more details contact the site admin (me) .