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Forums > Help! > Need help with an Order

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bjeterravan
GOLD Member since Feb 2009

stranger
Location: , USA

Total posts: 2
Posted:Hello, Home of Poi!

I was browsing through the website and couldn't find where to ask you guys questions about my order. So, I decided to post a forum.

Have you guys received my payment for a fire poi set w/ LED poi heads and cole cords? I did not receive any notice about whether or not you guys have shipped it already. I need them for a performance in a week. How soon will it arrive to Guam?

Thank you for your time!

-Billy from Guam


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UCOF
SILVER Member since Apr 2002

UCOF

Carpal \'Tunnel
Location: , United Kingdom

Total posts: 15414
Posted:Best thing to do is email info@homeofpoi.com

I doubt they will reply tomorrow as it is Sunday, but they will on Monday.


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newgabe
SILVER Member since Mar 2005

newgabe

what goes around comes around. unless you're into stalls.
Location: Bali, Australia

Total posts: 4030
Posted:Originally Posted By: bjeterravan
I was browsing through the website and couldn't find where to ask you guys questions about my order. So, I decided to post a forum.


Really?
There's a Contact Us tab at the top right of the main menu bar. HoP shop usually emails at every step of the way... order received, item shipped etc. But the shop people don;t necessarily read every post here. So DO contact them and they will reply (in NZ work hours of course).
And I presume you mean a fire poi set AND LED poi heads/cole cord, cos cole cord and plastic won't burn very long or well wink


.....Can't juggle balls but I sure as hell can juggle details....

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bjeterravan
GOLD Member since Feb 2009

stranger
Location: , USA

Total posts: 2
Posted:Hey yeah that's what I mean! The fire poi set I ordered comes together with those LED pois. Check it out in the shopping section. & I also scored the cole cords to go with my LEDs. I actually still didn't get any email about whether or not my order has been shipped. I ordered since Monday (Guam time) and waiting patiently. Thanks for your help, bro!

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Kombi guy
BRONZE Member since Nov 2003

Kombi guy

HOP OM
Location: HOP Central, New Zealand

Total posts: 225
Posted:Heya Billy from Guam, Feel free to fire an email through to me at HOP central and I will look into this for you....... Will be in contact shortly :-)

Chris Hobbs
Operations Manager
Home of Poi
36A Sonter Road
Christchurch, New Zealand 8004
chris@homeofpoi.com
support@homeofpoi.com
www.homeofpoi.com
Phone. +64 3 343 2078
Fax +64 3 343 2072


Happy twirling
Chris.


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