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Page: 12
Posted:I made an order on December 16th that I had to cancel for the amount of 57.49 USD. I got a notice confirming the cancellation and HOP will not refund my money!! Do not do business with this company!

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Seye
SILVER Member since Mar 2005

Seye

Geek
Location: Manchester, UK

Total posts: 1261
Posted:I'm sure that there's a perfacly rational explanation for this.

Get in touch with Malcolm on the forum or email the store and I'm sure they'll help you sort this out.


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UCOF
SILVER Member since Apr 2002

UCOF

Carpal \'Tunnel


Total posts: 15414
Posted::ditto:

info@homeofpoi.com

Get in touch, they'll help you out.


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ElectricBlue
SILVER Member since Feb 2002

ElectricBlue

Now with extra strawberries
Location: Canberra

Total posts: 810
Posted:I have never had a problem with HOP in the past. I'm also sure that there is a rational explanation for this or it could be a mistake those happen you know, not every one is perfect all the time.

Have you even contacted them to let them know that something is not right? If not then i think it is highly unfair to come on here and whine about it. How do you know it is even their fault it could be hundreds of things, including your bank.


I {Heart} hand me downs and spinning in the snow.<br /><br />

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Malcolm
SAPPHIRE Member since Nov 2003

Malcolm

HOP admin
Location: HOP

Total posts: 1012
Posted:Stephani,

Thanks for bringing up our order cancellation process. It gives me an opportunity to explain the process in detail.

Nell has emailed you again about your account. If you are not getting our emails please check your "junk box". Rest assured we did the refund from our end.

About the Order cancellation feature

Unlike most systems our shop has a feature of being able to cancel your own order right up to the point of shipping. Once shipped it can not be canceled but goods can be returned for refunds.

You can also edit the shipping address up until the goods are shipped.

We feel this gives users greater control and more of a caring approach to helping customers.

It is quite unfortunate that even though banks can charge your credit card immediately they still take up to 9 days to process a refund at the card holders end frown this really does not make sense and is out of our control.

We recently added more notices in the order cancellation process pre-warning of the possible slow process to receive the refund from their bank.

When a customer decides to cancel an order they simply click the "cancel order" link. We connect through to the merchant account at our bank and instruct them to refund the full amount to the original transaction. We then display all the relevant information pertaining to the refund so it can be confirmed by the customer.

Immediately the money is taken out of our bank account and sent back to the credit card services provider (eg normally the customers bank).

Most people have good banks and they get the refund within a day.

But for some unknown reason it can disappear, to earn interest maybe for the customers bank or in fact VISA?? Then as much as 9 days later the customer gets it back into their account.

So it can appear from the customer's bank statement that we have not done a refund. And we have kept the money and ripped them off.

It is sad that we get blamed for this when we are doing the refund immediately. We have increased awareness of the process, however it can still appear like a scam for a few days until the money returns.

Always make sure you check for the refund on dates up to 10 days later otherwise it can be missed and things like this can happen.

Hope that explains. I still think it is a good feature to keep.

Kindest Regards

Malcolm


"May your balls always burn"

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Ade
SILVER Member since Mar 2001

Are we there yet?
Location: australia

Total posts: 1897
Posted:I find it highly ironic that you use a HoP funded discussion borad to moan about HoP and to tell me not to do business with them no

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Cantus
SILVER Member since Jul 2001

Cantus

Tantamount to fatuity
Location: Down the road

Total posts: 15965
Posted:I prefer to giggle at the fact that Ade thinks it's aimed at her personally grin hug

"I'll carry this....It's harder to spill a hat" - Chellybean
"...like a rabbit caught in a lighthouse?" - Chellybean

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Ade
SILVER Member since Mar 2001

Are we there yet?
Location: australia

Total posts: 1897
Posted:giggling is much better than pointing fingers all over the shop smile yes laugh3

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_Clare_
BRONZE Member since Oct 2002

_Clare_

Still wiggling
Location: Belfast

Total posts: 5967
Posted:Well, maybe she'll come back to apologise?!

smile


Getting to the other side smile

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=Flashpoint=
SILVER Member since Sep 2004

=Flashpoint=

Pasta of Muppets
Location: in the interwebs...

Total posts: 2719
Posted:I doubt it.

Some people find it so much easier to moan than apologise

To anyone reading this thread who is not familiar with HoP and the online shop - please note that I and thousands of others have had no problem with the online shop, and I personally have spent a good couple of hundred GBP with no faults in payment, timely delivery, standard of product or customer service.

HoP products Rock!


ohmygodlaserbeamspewpewpew!
ubbrollsmileubbrollsmileubbrollsmileubbrollsmile

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Fire_Moose
SILVER Member since May 2007

Fire_Moose

Elusive and Bearded
Location: Scottsdale, AZ

Total posts: 3597
Posted:best customer service i've encountered...online or off.

O.B.E.S.E.

Owned by Mynci!

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UCOF
SILVER Member since Apr 2002

UCOF

Carpal \'Tunnel


Total posts: 15414
Posted::ditto:

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Bek66


Bek66

Future Mrs Pogo
Location: The wrong place

Total posts: 4728
Posted:Maybe she's embarrassed now, cuz she doesn't know how to spell 'thieves'... rolleyes

"Absence is to love what wind is to fire...it extinguishes the small, enkindles the great."
--Comte Debussy-Rebutin

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Cantus
SILVER Member since Jul 2001

Cantus

Tantamount to fatuity
Location: Down the road

Total posts: 15965
Posted:Originally Posted By: =Flashpoint=HoP products Rock! You're not thinking of Weebles are you?

Originally Posted By: Bek66Maybe she's embarrassed now, cuz she doesn't know how to spell 'thieves'...See that's why I came in in the first place.
Then I noticed that Ade had spelt board wrong and I got trapped in an ethics quandry... Then I remembered I'm not allowed to pick on people for their spelling (lest Stropernicus has another of his "episodes" rolleyes).

So i sought solace in the Land of Gigglement grin


"I'll carry this....It's harder to spill a hat" - Chellybean
"...like a rabbit caught in a lighthouse?" - Chellybean

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MikefromGlos
SILVER Member since Jul 2006

MikefromGlos

Hitman
Location: Gloucester England

Total posts: 985
Posted:remember kids i before e except after c

he he i am mike the amazing gloscircus person who is mike.

Officaly an exception to the Poi Boys are Girls Thing

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Mr Majestik
SILVER Member since Mar 2004

Mr Majestik

coming to a country near you
Location: home of the tiney toothy bear

Total posts: 4693
Posted:there is no "c" in thieves tongue2

"but have you considered there is more to life than your eyelids?"

jointly owned by Fire_Spinning_Angel and Blu_Valley

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Bek66


Bek66

Future Mrs Pogo
Location: The wrong place

Total posts: 4728
Posted:Well, we can forgive Ade...her mis-spelling was in a post and probably just a lil typo...but mis-spelling in a thread title is a bit different...

Oh...and Happy Birthday, Cantus...bring me some cake!


"Absence is to love what wind is to fire...it extinguishes the small, enkindles the great."
--Comte Debussy-Rebutin

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animatEd
BRONZE Member since Aug 2004

animatEd

1 + 1 = 3
Location: Bristol UK

Total posts: 3540
Posted:Bek, is that attitude really needed?

So, someone has a complaint about the shop. Granted, they went about complaining in the wrong way, but anyway, because of this, they're a bit sceptical about this place. to top it all off, the community members are bullying her for making a spelling mistake, all because she wrote a topic that they didn't like...

Nice way to welcome people.

frown

I wouldn't be surprised if she ever came back.


Empty your mind. Be formless, Shapeless, like Water.
Put Water into a cup, it becomes the cup, put water into a bottle, it becomes the bottle, put water into a teapot, it becomes the teapot.
Water can flow, or it can Crash.
Be Water My Friend.

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Cantus
SILVER Member since Jul 2001

Cantus

Tantamount to fatuity
Location: Down the road

Total posts: 15965
Posted:LTC's only cross because that's how he'd spell it too wink hug

"I'll carry this....It's harder to spill a hat" - Chellybean
"...like a rabbit caught in a lighthouse?" - Chellybean

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animatEd
BRONZE Member since Aug 2004

animatEd

1 + 1 = 3
Location: Bristol UK

Total posts: 3540
Posted:Wouldn't catch me spelling things wrong, Catnuts... wink

Happy Birthday Dude. Coming to Bristol anytime soon?


Empty your mind. Be formless, Shapeless, like Water.
Put Water into a cup, it becomes the cup, put water into a bottle, it becomes the bottle, put water into a teapot, it becomes the teapot.
Water can flow, or it can Crash.
Be Water My Friend.

Delete

Bek66


Bek66

Future Mrs Pogo
Location: The wrong place

Total posts: 4728
Posted:Originally Posted By: Learning_To_CookBek, is that attitude really needed?

So, someone has a complaint about the shop. Granted, they went about complaining in the wrong way, but anyway, because of this, they're a bit sceptical about this place. to top it all off, the community members are bullying her for making a spelling mistake, all because she wrote a topic that they didn't like...

Nice way to welcome people.

frown


I wouldn't be surprised if she ever came back.

I seriously doubt she'll be coming back, anyhow...but yes, I'm a bit of a spelling Nazi...typos, I can understand, but blatant mis-spellings drive me nuts!!! Internet slang makes me want to axe-murder someone...and if I make a mistake, it makes me even crazier!!! My grammar may not be perfect, but I ALWAYS try to proof-read what I write to make sure I haven't made any dumb mistakes.

If the tone of the post had not been so antagonistic and childish, I'd not have said a word, but when someone slanders people that I consider to be my friends, I can become one majour hell-cat!!!


"Absence is to love what wind is to fire...it extinguishes the small, enkindles the great."
--Comte Debussy-Rebutin

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Ade
SILVER Member since Mar 2001

Are we there yet?
Location: australia

Total posts: 1897
Posted:yay for spelling things wrong!

sorry bek and cantus smile avert your eyes now smile

I used to be very uptight about language and being pedantic about it's use...however, since learning old english and discovering that language is constantly undergoing change and evolution, it has never been a stagnant language.

In days of yore, often there were multiple spellings for the same word with many discusions ensuing about how it should be spelt, people still understood each other.

The dictionary tried to be the authority on all that - and the politics behind the construction of the OED are ridiculous to say the lest eek

so, I say, as long as we can understand each other, put your i's and your e's where you like - I do!

soapbox sunny


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Mother_Natures_Son
SILVER Member since Aug 2007

Mother_Natures_Son

Rampant whirler.
Location: Geelong, Victoria, Australia!

Total posts: 2418
Posted:Originally Posted By: Learning_To_CookBek, is that attitude really needed?

So, someone has a complaint about the shop. Granted, they went about complaining in the wrong way, but anyway, because of this, they're a bit sceptical about this place. to top it all off, the community members are bullying her for making a spelling mistake, all because she wrote a topic that they didn't like...

Nice way to welcome people.

frown

I wouldn't be surprised if she ever came back.

I agree.


hug

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ElectricBlue
SILVER Member since Feb 2002

ElectricBlue

Now with extra strawberries
Location: Canberra

Total posts: 810
Posted:>Nice way to welcome people.
Yeah and she made her best efforts to make friends with us too????

>I wouldn't be surprised if she ever came back.
I wouldn't be surprised if she came back even if people didn't insult her spelling. By the sound and attitude of her post.


I {Heart} hand me downs and spinning in the snow.<br /><br />

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Charles
BRONZE Member since Jun 2001

Charles

Corporate Circus Arts Entertainer
Location: Auckland

Total posts: 3989
Posted:Well, I for one, hopes she comes back, and uses all the free tutorials and board options without needing to put her CC in.

Lots of stuff here to look at, and no need to post again, but just be satisfied with the service... smile


HoP Posting Guidelines
* Is it the Truth?
* Is it Fair to all concerned?
* Will it build Goodwill and Better Friendships?
* Will it be Beneficial to all concerned?

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NathanielEverist
SILVER Member since Aug 2007

NathanielEverist

enthusiast
Location: Melbourne

Total posts: 315
Posted:Originally Posted By: Bek66
...but yes, I'm a bit of a spelling Nazi...typos, I can understand, but blatant mis-spellings drive me nuts!!! Internet slang makes me want to axe-murder someone...


Uv gotta relax no need 2 get ir8 abot it net slang makez u luk kewl n all da girlz will luv u 4eva if u do it on dier myspace payge. roflmao.

I used to be a member of The Third Reich of spelling and grammar too, but eventually I got tired and overrun of and by the vast majority of people on the internet. After a lot of thinking, I realised that many of the people on the internet may not have perfect English because the majority of the world doesn't speak it as a first language, people born after 1993 included.

If it still bothers you, transform that negative feeling into something positive, like an affirmation of your own sense of intellectual superiority,

Remember, in a flame war, everybody gets burnt.


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Mother_Natures_Son
SILVER Member since Aug 2007

Mother_Natures_Son

Rampant whirler.
Location: Geelong, Victoria, Australia!

Total posts: 2418
Posted:Originally Posted By: NathanielEverist
Remember, in a flame war, everybody gets burnt.

Your second comma is blatantly unnecessary.


hug

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NathanielEverist
SILVER Member since Aug 2007

NathanielEverist

enthusiast
Location: Melbourne

Total posts: 315
Posted:It's necessary for dramatic effect. Imagine a presidential-like figure saying that, pausing at each comma... deliciously cinematic.

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Mother_Natures_Son
SILVER Member since Aug 2007

Mother_Natures_Son

Rampant whirler.
Location: Geelong, Victoria, Australia!

Total posts: 2418
Posted:An ellipses is the way to create such glorious paramounts of... unrelenting pleasure.

hug

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NathanielEverist
SILVER Member since Aug 2007

NathanielEverist

enthusiast
Location: Melbourne

Total posts: 315
Posted:An ellipses is maybe a little too dramatic for me, if I was the president though, preaching to the masses, I would say it like this:

"...In; a flame, war... everybody, gets;;;;;;; buuuuurrrnt."

*crowd stands to applause, grown men are weeping and flashbulbs give 30% of the audience skin cancer (even though flashbulbs don't emit UV, that's just how intense the speech would be)*

Oh yeah, and I actually got a shiver down my spine at that "unrelenting pleasure" line, that's the effect grammar can have.


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Fine_Rabid_Dog


Internet Hate Machine
Location: They seek him here, they seek ...

Total posts: 10530
Posted:Originally Posted By: Mother_Natures_SonOriginally Posted By: Learning_To_CookBek, is that attitude really needed?

So, someone has a complaint about the shop. Granted, they went about complaining in the wrong way, but anyway, because of this, they're a bit sceptical about this place. to top it all off, the community members are bullying her for making a spelling mistake, all because she wrote a topic that they didn't like...

Nice way to welcome people.

frown

I wouldn't be surprised if she ever came back.

I agree.

Oh hush. Ed's only being like that 'cos she's a girl wink

Seriously though, yeah... no wonder HoP is becoming more inactive. :S


The existance of flamethrowers says that someone, somewhere, at sometime said "I need to set that thing on fire, but it's too far away."

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Page: 12

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