Forums > Help! > Can someone help me?

Posted: 4th Jan 2008
What appears to be the grievance? Perhaps you could post your problem here and someone, staff or otherwise, may glance at your problem and assist you until the tech support center reopens

ॐ

Owner of burningoftheclavey
Owned by Lost83spy

Posted: 5th Jan 2008
on what Brenn says and offers

the best smiles are the ones you lead to

Posted: 5th Jan 2008
Well I sent a pretty long message to support... basically my order seems to have been shipped to a place that is NOT my house, this is after my original order was shipped but an item was left out of the package. The item in it was supposed to be a Christmas present and I'm highly, highly irritated at the fact that the online tracking says that the order was delivered... yet nothing is here... and overall I'm just really pissed at the whole ordeal. Pissed enough that I don't really care to order from HOP any more if this is the hassle I'm going to be going through to order things. I've ordered many many stuff from HOP without a problem and this situation is enough for me to just not care about ordering from here any more.

Just frustrated. A bit pissed. Wondering why the hell the online tracking says it was delivered when it wasn't... and when it says it was delivered to Arvada, but I live in Golden.

Just grrr.

Posted: 6th Jan 2008

 Written by: Meeko_Kiddo

I've ordered many many stuff from HOP without a problem and this situation is enough for me to just not care about ordering from here any more.

So you are going to ignore the "many many" times that went perfectly, and stop just because one order goes wrong?







As a side point, im not suprised that you order didnt arrive, I havent heard of either "Arvada" or "Golden"

Posted: 8th Jan 2008

 Written by: Malcolm


Even if we get something wrong, we pride ourselves on going the extra mile to get it fixed.

I can attest to that - Last year I was shipped an item incorrectly and informed HoP straight away. They organised the correct item to be shipped to me and it arrived within the same week I brought it to their attention.

Rest assured, you're in good hands when shopping at HoP, Meeko

ॐ

Owner of burningoftheclavey
Owned by Lost83spy

Posted: 13th Jan 2008
I've had equipment that failed unexpectedly replaced at extreme speed with extreme politeness from HoP, and an order with the wrong number of a particular item (not surprised, they must have been really overworked at Christmas) sorted out with incredible speed efficiency, and generosity.

I've always found HoP to be absolutely one of the best companies I've ever had to deal with for anything, if not the best.

If your order was delivered to an incorrect address, but all the info in your order tracking is correct, then it's a great shame your Christmas gift was ruined, but it's entirely the postal companies fault.

Either way I'm sure HoP will work out whatever needs to be worked out, and you'll be very happy with the results

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