An eye for an eye only ends up making the whole world blind
Give a man a fish and he'll eat 4 a day hit a man with a brick and you can have all his fish and his wife
"Will's to pretty for prison" - Simian
I am always doing that which I can not do, in order that I may learn how to do it.
.....Can't juggle balls but I sure as hell can juggle details....
Written by: FieryFireWorld
Hello out there with Mp3 Player/Ipod Woes. Please dont throw them away as your fed up with them. Even if they are broken beyond reasonable repair. (If you are based in the UK) You can send your broken/faulty MP3/Ipod to the voluntry organisation/charity I run. We can make use of them by refurbishing them or taking the flash memory and placing it in another player. These are then distributed to the blind containing Mp3 audiobooks. (Its better than throwing it oin the bin)What Apple are doing is terrible they know that the Ipod has severe (I would say almost deliberate) software faults. Pm me an I will give you the details of the organisation to send unwanted/broken mp3/Ipods to.More details available if needed.
Thanks
Let's relight this forum
Written by: me on the web form
Subject: CLE - Technical Support Request - (Zen Touch)
Name: Simon Roe
E-mail Address: XXXXXXX
Self Description: Advanced PC User
Country: United Kingdom
------------------
Support Inquiry: ID(3) My Creative hardware stopped functioning correctly
Product: Zen Touch
Purchase Date:
Serial Number:
------------------
Operating System: Macintosh OS X.x
Creative Model Number: don't know
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
------------------
Detailed Problem Description:
The battery is dead on my player, can you tell me how much it is for a new battery please? How much do I need to pay in total?
Written by: Creative
Dear Customer,
To help address your inquiry as quickly as possible, we are sending you
this automated express reply that includes the steps you should take to
restore full functionality of your Zen Touch.
Please enter Recovery Mode, where you can perform simple Recovery
operations on your player:
1. Turn off the Zen.
2. Hold down the Play/Pause button and insert a paper clip into the
reset hole. The reset hole is located on the side of your player in the
bottom left corner.
3. Remove the paper clip and release the Play/Pause button once the Zen
Touch has booted in to Recovery Mode.
There are three options in Recovery Mode that will help to restore the
functionality of the player. Please try each of those options one at the
time and test if the functionality of the player is restored:
1. Clean Up: This performs a disk scan. It does not remove any data.
Once completed select ?Reboot?.
2. Format All: This formats the player's hard disk. Note: ALL CONTENTS
ON THE MP3 PLAYER WILL BE LOST!! Once completed select ?Reboot?.
3. Reload Firmware: This option starts the process of reloading the
player?s firmware:
a) download a new firmware for the player from:
https://www.europe.creative.com/support/downloads/
and save it on your PC in the location you will easily find it ( e.g.
Desktop)
b) Select Option ?Reload Firmware? from the player?s Recovery Menu and
then follow the on-screen instructions on your player. This process will
take a few minutes. Please be patient and do not disconnect your player
during the process.
c) Once completed select ?Reboot?.
If these steps fail to resolve the problem then please reply to this
automated email and a Technical Support advisor will assist you further.
For your convenience please find a checklist below. It will help us to
assist you further.
Player enters recovery mode (Yes/No)
Clean up and reboot successfully completed with no errors (Yes/No)
Format and reboot successfully completed with no errors (Yes/No)
Reload OS successfully completed with no errors (Yes/No)
Downloaded firmware detects and installs (Yes/No)
Did you get any errors when you tried all the above steps?
Best Regards
Creative Customer Support Services
Creative Labs Europe
Creative Care Protection Plan Now Available for Zen Product Family!
Your can protect your investment by extending the warranty coverage of
your Zen Touch to a full 2 years.
To learn more, please visit:
https://uk.europe.creative.com/shop/welcome.asp?category=102&
Written by: me
This did not help at all.
Please can you tell me how much a new battery is?
How do I go about getting one? Will it cost me for you to fit it?
Can I do it myself?
Written by: creative
Dear Simon
Thanks for contacting Creative Technical Support.
Please do not screw open the player as doing so will void the warranty,
if there is any left on the player.
May i know the serial number and date of purchase for your zen touch?
A link to find serial number of the product: https://uk.europe.creative.com/support/kb/article.asp?l=3&sid=6648
I will need you to carry out the following troubleshooting:
Connect the zen touch to power main via power adapter.
Does the player power on?
Charge the zen touch for 4 - 5 hours.
Is there any charging icon?
Are you able to power on the zen touch itself?
Does the power adapter feel warm?
Kindly carry out the following troubleshooting on your pc:
Click START -> RUN -> type MSCONFIG and click OK.
Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
Apply the changes and reboot the computer when prompted.
Disconnect all other USB devices. Connect your player to the back USB
port of the pc.
Open up device manager. Go to START -> RUN -> type in devmgmt.msc
Is your player detected under USB controller or windows portable device?
If your player is not detected, please try other USB ports on your pc.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Jason
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please
click on the following link:
https://www.creativehelp.com/support/contact/welcome.asp?r=CLE&d=TS
Please note that technical queries submitted through this link won't be
answered.
Written by: me
I don't know the number, it was a gift and I am trying to get a price to fix it.
Also, I told you on the form that I am on a Mac, so until I get a
start menu, you'll have to try harder.
Now please can you tell me how much a new battery costs? I don't mind
sending it back to you, but I need to know a price.
Why not just put it on the web site?
I await your quick reply.
Written by: creative
Dear Simon,
We don't sell the battery as a spare part. The player has to be
replaced.
As your Creative product is no longer covered by a hardware warranty, I
can offer you a repair/replacement Zen Touch 20GB at a charge of £95.18
(incl VAT and Post & Packaging).
This includes, labour, replacement/repair and operational costs. The
cost is subject to change until the order has been placed. Your product
will be replaced with a refurbished unit and is covered by a six month
warranty.
We can only accept Mastercard and Visa credit cards as form of payment.
If you would like to take advantage of this repair/replacement service,
please let me know your address and telephone number and I will contact
you by phone regarding the credit card details, as these should not be
sent via email due to security reasons.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Odd Magne
Creative Customer Support Services
Creative Labs Europe
There's too many home fires burning and not enough trees
"i see you at 'dis cafe.
i come to 'dis cafe quite a lot myself.
they do porridge."
- tim westwood
Written by: Sym
There has also been some debate about creative players being somehow better in some ways (you know who you are).
Let's relight this forum
There's too many home fires burning and not enough trees
Let's relight this forum
There's too many home fires burning and not enough trees
Let's relight this forum
There's too many home fires burning and not enough trees
Some men see things and say why....
I Dream of things that never were and say Why Not....?
Oh No I'm going to get Shot Alive if he finds out - DA
Some men see things and say why....
I Dream of things that never were and say Why Not....?
Oh No I'm going to get Shot Alive if he finds out - DA
"i see you at 'dis cafe.
i come to 'dis cafe quite a lot myself.
they do porridge."
- tim westwood
Written by: coleman
a replacement battery for an ipod costs £30 whereas you have to buy a whole new unit when the battery runs out in a creative zen touch.
There's too many home fires burning and not enough trees
Written by: cole
, apple (and the third party manufacturers that support their products) are way ahead of the game when it comes to battery replacement in mp3 players
this may well be because they have such a large market share and as such have been pressured to improve their service
"Switching between different kinds of chuu chuu sometimes gives this "urgh wtf?" effect because it's giving people the phi phenomenon."
"i see you at 'dis cafe.
i come to 'dis cafe quite a lot myself.
they do porridge."
- tim westwood
"Switching between different kinds of chuu chuu sometimes gives this "urgh wtf?" effect because it's giving people the phi phenomenon."
Some men see things and say why....
I Dream of things that never were and say Why Not....?
Oh No I'm going to get Shot Alive if he finds out - DA
There's too many home fires burning and not enough trees
There's too many home fires burning and not enough trees
"Switching between different kinds of chuu chuu sometimes gives this "urgh wtf?" effect because it's giving people the phi phenomenon."
There's too many home fires burning and not enough trees
Let's relight this forum
Written by: simian
replacement batteries for my zen cost £20
"i see you at 'dis cafe.
i come to 'dis cafe quite a lot myself.
they do porridge."
- tim westwood
There's too many home fires burning and not enough trees
Written by: colemanWritten by: simian
monkey and dunc blindly supporting a product with no evidence to support their wild claims of superiority?
oh how the tables have turned...
cole. x
Let's relight this forum
Some men see things and say why....
I Dream of things that never were and say Why Not....?
Oh No I'm going to get Shot Alive if he finds out - DA
There's too many home fires burning and not enough trees