#713806 - 17/03/06 04:32 AM
Re: MP3/IPOD woes
[Re: coleman]
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HoP's Barman. Trapped aged 6 months
Registered: 04/08/04
Loc: Staines
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it may end up having to be another ipod then  in july last year i bought a 20Gb Ipod photo one, it cost 210 then, now i see you can get a 30Gb video one for 190, bloody hell, still I really shouldnt have to buy a enw one, does anyone know a support email address for apple? its hiding
_________________________
An eye for an eye only ends up making the whole world blind
Give a man a fish and he'll eat 4 a day hit a man with a brick and you can have all his fish and his wife
"Will's to pretty for prison" - Simian
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#713808 - 17/03/06 04:59 AM
Re: MP3/IPOD woes
[Re: Lavatwilight]
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Geek-enviro-hippy priest
Registered: 28/09/04
Loc: Diss, Norfolk
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You're quite right about the tech support people  I just emailed support@apple.com and got this back: Written by: Apple
Thank you for writing to support@apple.com or techsupport@apple.com.
You've probably written us with a technical question, a problem that needs addressing or some feedback about our products or support resources. We want to be sure to help you get the assistance you need, so please read this message for where to go to get help.
We apologize for not being able to answer your question directly via email. However, we do have a number of web and phone resources that you can use to get answers to your questions.
Apple maintains an extensive support site at: <http://www.apple.com/support/> All support content including specific product support pages, software updates, links to our discussion forums, and our support knowledgebase are available at this address.
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There's too many home fires burning and not enough trees
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#713809 - 17/03/06 04:59 AM
Re: MP3/IPOD woes
[Re: Lavatwilight]
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Silly Chavs
Registered: 17/04/02
Loc: Whales
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"their voices turn me goooey"  I  the female irish accent. 
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Do not kick wallman. He will eat your leg. No joke.
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#713810 - 17/03/06 05:04 AM
Re: MP3/IPOD woes
[Re: PyroWill]
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Tosser
Registered: 18/04/03
Loc: Herefordshire
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Written by: apple
Technical Support Options To get technical support over the phone, please call 0870 876 0753 (UK) or 1850 946 191 (Ireland). Lines are open Monday-Friday 0800-1945 and Saturday 1000-1745. If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the support. Otherwise, you may purchase per-incident support for £35 (UK) or €47.19 (Ireland).
I just spoke to them- you'll need your serial number on the back of the unit.
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#713812 - 17/03/06 05:51 AM
Re: MP3/IPOD woes
[Re: UnscrupulousChavOffersFoot]
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And George - Formerly known as OFS
Registered: 25/07/05
Loc: St Andrews UK
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I've been a Mac user since, well, I was born. I learned to read and write on a Mac IIx and have had about 15 other Macs including an eMac which had to be replaced (twice) due to a screen fault and the now legendary iBook with the duff logic board. I'm currently using an iBook G4 and apart from the two faults I've mentioned have never had to call tech support and I can count the number of times my computers have crashed on one hand (genuinely). But enough of that. I've had three iPods (a 5Gb gen 1, a 10Gb 2003 model and a 1Gb shuffle) and all of them work really well. I still get really good battery life from each of them but because I use laptops a lot I'm really anal about looking after batteries. I got into the habbit of completely draining my battery whenever I could and then completely recharging them. My iBook G4 still gets about 5 and a half hours on the battery even though its almost 18 old. I know people who have had their laptops for less time and their battery. This link might help http://www.apple.com/batteries/ipods.htmlAll of my iPods (especially the gen 1 one) still last for most of their battery time. My advice for keeping batteries going for ages: 1. Completely discharge and recharge the battery at least once a week (its pretty easy for me to do as I have 6 hours of lectures and labs on a Tuesday) 2. Use compressed files (I know Apple say this too but using FLAC or WAV on a iPod defeats the purpose of one and it also means the hard drive is on longer) 3. Try and make playlists less than 32Mb (also means the hard disc is on less) Hope this helps.
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Have faith in what you can do and respect for what you can't.
Educate yourself in the Hazards of Fire Breathing STAY SAFE!
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#713816 - 17/03/06 06:08 AM
Re: MP3/IPOD woes
[Re: coleman]
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Geek-enviro-hippy priest
Registered: 28/09/04
Loc: Diss, Norfolk
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OFS, You have an 18 year old iBook G4? wow! Good advice about the batteries. My powerbook gets a good 4 hours when I'm making web sites on the train, and that takes quite a bit of CPU - if I was typeing it would be about 5 I think. Dunc, a product will sell if it had good marketing, but it will only reach cult status if it's amazing. Apple are good at marketing, but they are far better at making good products. I would never want to pay for a tacky MP3 player when the iPod is on the market. By the way - I had the first MP3 player that was on sale in the UK - the MPMan: http://en.wikipedia.org/wiki/Eiger_Labs_MPMan_F10I still have it at home 
_________________________
There's too many home fires burning and not enough trees
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#713819 - 17/03/06 06:58 AM
Re: MP3/IPOD woes
[Re: UnscrupulousChavOffersFoot]
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HoP's Barman. Trapped aged 6 months
Registered: 04/08/04
Loc: Staines
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Just got off the phone to them, the guy said he will contact the repair team int he netherlands who handled the repair and ask for exact documentation inculding pictures (which they supposedly take upon receiving it) to justify their claims, I will make sure I kick up a huge fuss, I'm norammly not very good at complaining but I will make sure I do of this one!!
_________________________
An eye for an eye only ends up making the whole world blind
Give a man a fish and he'll eat 4 a day hit a man with a brick and you can have all his fish and his wife
"Will's to pretty for prison" - Simian
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#713822 - 17/03/06 08:53 AM
Re: MP3/IPOD woes
[Re: Sym]
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newbie
Registered: 16/09/05
Loc: London
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Arghh.... I had to comment here because exactly the same thing has happened to me in the last month...my 40GB Ipod which I've had since April 2005 started freezing, then died, so I reset it, then reformatted it, then took it to the Mac 'Genius' Bar at the shop only to be told that because it had 'accidental damage' it wasn't eligible to be repaired under the warranty...  so... I threw a strop and phoned the tech support people and they had me email them a bunch of photos of my poor pod... which they promptly ignored! So now I have what is effectively a shiny pretty paperweight...and after only 10 months...  I'M SO ANGRRRRRRRRYYYY! (had to rant... it's really bugging me) so now I face the same problem as Will... do I buy a new one and wait for it to [censored] up too? decisions decisions.... 
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