Best service and fast deliveryReviewer: Jens Rhinow from Germany
this was my first oder at HoP and I don't think it will be my last. Very good customer suport and brilliant contact possibilities (and of course good stuff). No answer to ANY question took more than 36h and if we calculate the 11h time difference...this is realy fast. stay like you are an keep on spinning.
AwesomeReviewer: Johnny Ryan from New Zealand
Awesome may be an outdated phrase but it sums up the service I have always had from HOP. They are superb at getting things sent away to the point where I expect the same kind of service from everyone else (but seldom get it...)
Congratulations. And thanks for all great stuff at such reasonable prices. I tell lots of people about you because I know they will have the same positive experience.
Customer Satisfaction is HOP's businessReviewer: Arlan Gumarao, Mandaluyong City from Philippines
it's my 2nd transaction with HOP. the 1st one had some delay but NOT on HOP's part but with the customs here in the Phils. And HOP's CS rep (the ever reliable Chris) has been helping me keep track of my package almost everyday. And was also always ready for all my inquiries regarding my items.
this time around, i was satisfied with the delivery. got the package in just 1 week. the flowlights looks nice (tried to turn them ON, havent really played w/ them yet). the fire poi also looks ok, the only minor problem was that one of the quicklinks was hard to screw/unscrew (i can screw/unscrew the other 1 using my bare hands).
i told Chris about it. and the next day, he told me that a new set of quicklinks was already shipped to my location. and he tested them himself! and i was more than satisfied for that simple yet so sincere action.
HOP really wanna make sure that i only got quality items and service from them. To HOP (& Chris), thank u for valuing me.