Reviewer: Arlan Gumarao, Mandaluyong City from Philippines
it's my 2nd transaction with HOP. the 1st one had some delay but NOT on HOP's part but with the customs here in the Phils. And HOP's CS rep (the ever reliable Chris) has been helping me keep track of my package almost everyday. And was also always ready for all my inquiries regarding my items.
this time around, i was satisfied with the delivery. got the package in just 1 week. the flowlights looks nice (tried to turn them ON, havent really played w/ them yet). the fire poi also looks ok, the only minor problem was that one of the quicklinks was hard to screw/unscrew (i can screw/unscrew the other 1 using my bare hands).
i told Chris about it. and the next day, he told me that a new set of quicklinks was already shipped to my location. and he tested them himself! and i was more than satisfied for that simple yet so sincere action.
HOP really wanna make sure that i only got quality items and service from them. To HOP (& Chris), thank u for valuing me.