I did not receive the email. Why do some emails go missing?
are not ignoring you."
we explain how an email can go missing we better explain the basics of
how email normally works.
You read and send email using an e-mail
client. These include Hotmail, GMail, Yahoo, Outlook etc.
Some of these already come equipped with anti-SPAM (Junk or advertising
email) and virus filters. Other e-mail clients can have add-on or inbuilt
programs that provide filtering and protection.
When you send an email (out going
email) to your friend it must first go to an email server using SMTP (Simple
Mail Transfer Protocol). You will have an account and password to use
your email server. Often it is provided by your ISP (internet service
provider) or web based like Hotmail, GMail, Yahoo etc.
This email server will look
at the domain in the "TO: " field of the email. If you
are sending an email to Smith@hopgmail.com
then the email server will send the email to the "hopgmail.com"
incoming mail handler.
Incoming mail is handled by
a POP3 (Post Office Protocol) or IMAP (Internet Mail Access Protocol)
server. Using the example above, the "hopgmail.com" server,
will hold the email for "Smith@hopgmail.com" until Smith logs
in using their name and password to either view or download their messages.
Your message is received! or
So how can email go wrong and
your emails go missing?
Well.. it would be a near perfect
system of text communication, however the amount of SPAM and Junk mail
being sent does clog up and cost email servers and ourselves a lot of
extra bandwidth and time. This is an ever growing problem.
Users like ourselves use special
software to save our time by sorting out SPAM from regular email.
Email servers also run their
own ANTI-SPAM and ANTI-VIRUS software. They look at the data contained
in the email and where the email came from.
Email deleted because of
Using a very complex formula,
using keywords and email structure, a score is given to an email. If
the score is above a predetermined value then the email is classed as
SPAM, which could be then deleted, placed in a "Junk" or "Deleted"
folder or even marked as possible SPAM in some way so you can delete
this can affect you..
This is not a perfect system
and sometimes good emails you wish to receive are marked as SPAM and
Also you will find that some
SPAM emails can still get through these filters.
If an email has a virus in
it. It may be cleaned before being delivered.
Email deleted because of
where it came from
If a lot of SPAM is being
sent from a single IP address (from a single location) then it may be
determined to be a SPAM server. In this case the IP address can be blocked,
and in some cases the adjacent IP addresses too.
An IP address can be blocked
for a few hours or permanently.
this can affect you..
Spammers love non-fixed (Dynamic)
IP addresses as they change every time they connect into the internet
with their ISP (Internet service provider). They send out their SPAM
from their "random" IP address, it eventually gets blocked.
They log out and then back in to get another IP address to continue
with the SPAM.
Next time you log in, you
could be given an IP address previously used for SPAM which if still
blocked may mean your emails will be blocked. It will remain that way
until the block is removed (hopefully just a few hours) or you get given
another IP address.
Why should I need a SPAM filter?
If you have ever published your email address or your email address is
available online then you may need filtering from SPAM.
Little "spam spiders"
travel the internet looking for email addresses. They collect them and
then send you lots of junk email.
Some sites offer you something
for free in exchange for receiving your email address. But what are they
going to do with your email address?
Always read their site "Privacy
Statement" and know how they will use your email address. They
could be selling it to a third party for direct marketing purposes.
I personally get 2000+ SPAM emails a week. Because I do not have the time
to actually read all my emails, I use a SPAM filter to remove the ones
I do not want. Making my list of emails to read much shorter.
do we contact Home of Poi?" or "You did not reply to my email?"
This seems to be happening more often
now with emails failing to arrive because of the above reasons.
"We are not ignoring you."
Rest assured that if your email
arrives all the way to us then we do respond within 2 working days.
If you wish to contact us please
use the online contact page.
You will use online forms that
directly contact us. Once submitted the form will also send you a copy
of your enquiry. This should arrive within a few minutes.
If you do not get a copy of
the enquiry then you will most likely not receive our reply either.
Please check your "Junk"
and "Deleted" email folders and SPAM filters within your email
If you still can not find the
copy of your enquiry then consider phoning us during working hours or
alternatively using the private messaging system located in the discussion
forums to contact myself, Malcolm
Crawshay, or Chris
Hobbs aka Combi Guy (our customer support manager)